国开(中央电大)本科《管理英语4》形考任务(单元自测1至8)模拟试题及答案11

国开(中央电大)本科《管理英语4》形考任务(单元自测1至8)模拟试题及答案11

国开(中央电大)本科《管理英语4》形考任务(单元自测1至8)模拟试题及答案 题目1：— ______________________________‎ ‎— No, sorry, I didn't know the rule about punching in.‎ A. Are you late this morning, Wendy?‎ B.Didn't you punch out this morning, Wendy?‎ C.Didn't you punch in this morning, Wendy?‎ 标准答案：Didn't you punch in this morning, Wendy?‎ 题目2：— I suppose there'll be a lot of arguments.‎ ‎— __________________:‎ A. I should imagine so. B. No problem. C.That's a good idea.标准答案：I should imagine so.‎ 题目3：Leave the reference books behind, __________ you won't be able to think independently.‎ A. or;   B.and;   C.so标准答案：or 题目4：I am ________________your early coming.:‎ A. looking forward to;  B. looking forward;  C. look forward to标准答案：looking forward to 题目5：He will write to me as soon as he ________ home.:‎ A. will have returned  B.returns  C.will return标准答案：returns 题目6：二、阅读理解阅读下面的文章，根据文章内容，完成相应的选择题。（每题10分）‎ ORGANIZATION STRUCTURE IN HOOGLE ENGINEERING I'm Michael Bush, Managing Director of Hoogle Engineering. I am pleased to welcome you here to our website and I'd like to tell you a little about the company and its organization. Hoogle Engineering was set up in 1960. It was divided into several departments at that time, such as the sales department, marketing department, and production department. Lots of managers were employed to manage it all.　　Fortunately things are different now. Sixty people are employed by Hoogle and communication between departments is considered to be one of the most important aspects of the business. The market is global so we need to make contact with customers worldwide, not just locally.　　‎ But in the old days we were all in different departments and never spoke to each other. We had a tall structure. Traditionally we had people at the first level on the shop floor, manufacturing products according to the instructions which they were given. Then you had a supervisory level of people who supervised them every day. Then you moved up to the middle management, who were doing the tasks of getting new business, and then you had the senior management team, and then you had the board, who decided the business strategy. So there were a lot of levels in the company in the old days actually.　　The structure today is that we form teams within teams to place people who can manufacture a product. Each team has members that can manufacture different products. The actual teams now are self-managing, so we don't even have team leaders. You've got the teams, and then you've got two people, only two people, who are what you think of as management. This is generally called flat structure.?‎ 操作提示：通过题干后的下拉框选择题目的正确答案。‎ ‎1. Hoogle Engineering was set up in __________. {A; B; C}　‎ A. the nineteenth century　B. the twentieth century　C. the twenty first century ‎2. There are many different __________of management in a tall structure. {A; B; C}　‎ A. kinds　B. levels　C. functions ‎3. People in a flat structure usually work in __________. {A; B; C}　‎ A. departments　B. families　C. teams ‎4. All of the following statements are true according to the passage EXCEPT that __________. {A; B; C}　A. communication in the company is becoming more and more important　‎ B. the author thinks the two structures have the same functions　‎ C. there are more individual responsibilities in the flat structure ‎5. The best title for the passage is __________. {A; B; C}　‎ A. Organization Structure in Hoogle Engineering　‎ B. History of Hoogle Engineering　‎ C. Success in Hoogle engineering 标准答案：子问题 1：B; 子问题 2：B; 子问题 3：C; 子问题 4：B; 子问题 5：A 题目7：A number of boys ____________absent some time during the term.:‎ A.have been; B.has been;  C.will标准答案：have been 题目8：Thisistheman___lastnight.?:‎ A.whomsawhim;  B.whom  saw;   C.whosawhim标准答案：whomsaw 题目9：二、听力理解听对话录音，根据对话内容判断正误（每题10分）。 task4_test.mp3‎ 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。‎ ‎1. Wendy punched in this morning. {T; F}‎ ‎2. They need to punch out after work. {T; F}‎ ‎3. They need to work overtime. {T; F}‎ ‎4. They can wear casual clothes when going out on a sales call. {T; F}‎ ‎5. They can use office phones for personal matters. {T; F}‎ 标准答案：子问题 1：F; 子问题 2：T; 子问题 3：T; 子问题 4：F; 子问题 5：F 题目10：—_______________________________‎ ‎—We have three major divisions:‎ A. Operations, Sales and Marketing, Finance and Administration.‎ B.How many departments do we have?‎ C.Which division are you in?; Which department shows the best?‎ 标准答案：How many departments do we have?‎ 题目11：The key_________ successful implementation is clearly communicating the strategy to the whole company.A.to;  B.in;   C.of标准答案：to 题目12：— I wish you success in your career.—_________________:‎ A.Go ahead.  B.It doesn't matter.C.The same to you. 标准答案：The same to you.‎ 题目13：— I'm leaving for Shanghai tomorrow.‎ ‎— __________________:‎ A. See you later. B.Have a pleasant trip!  C.Let's go out for a drink.标准答案：Have a pleasant trip!‎ 题目14：— Who should be responsible for the accident?‎ ‎— The boss, not the workers. They just carried out the order_______.‎ A. as are told; B.as told;   C.as they told标准答案：as told 题目15：二、听力理解听对话录音，根据对话内容完成下方题目（每题10分）。 TASK3_TEST.MP3‎ 操作提示：通过题干后的下拉框选择题目的正确答案。‎ ‎1. The two speakers are _________. {A; B; C}　A. teacher and student　B. colleagues　C. classmates ‎2. There are divisions in the company _________. {A; B; C}　A. 3　B. 4　C. 10‎ ‎3. Customer Service is a part of division _________. {A; B; C}　‎ A. Operations　B. Sales and Marketing　C. Finance and Administration ‎4. The Sales and Marketing includes departments _________. {A; B; C}　A. 2　B. 3　C. 4‎ ‎5. The director of the Sales and Marketing is now _________. {A; B; C}　‎ A. in an online meeting　B. on holiday　C. on a business trip 标准答案：子问题 1：B; 子问题 2：A; 子问题 3：B; 子问题 4：C; 子问题 5：C 题目16：My friend invited me __________ the art club, and I accepted it with pleasure.‎ A. join   B. to join;  C. joining标准答案：to join 题目17：二、完型填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。‎ Joachim's vision?is based on?an idea called pleaching (编织), where tree branches are grown so that they?naturally?weave together. Since the growth patterns of trees are {effected; affected; attempted} by wind and sunlight, it may be?possible?to control the way a tree develops.　　‎ These Fabricated Tree House Habitats would use trees grown into shapes as housing. One of the?{purposes; disadvantages; advantages}?of these designs is that trees would not have to be cut down for lumber.　　‎ ‎"A 100 percent treehouse would take?years?to create," Joachim said．{Depending on; Judging by; Protected from}?the climate, a house could take anywhere from 5 to 30 years to grow. Fortunately, there's a way to?speed up the process. Joachim suggests including?ecological?materials such as sod (草皮), grasses and living branches in the housing designs. "This material would be able to move?as?the house grows," Joachim said．　　‎ A home would become an actual ecosystem, a community of plants, animals, and bacteria working together. The trees would also give off water vapor that would assist in {cleaning; heating; cooling}?the homes. Solar panels and wind would help provide?energy. The tree homes might even have soil pockets,?where plants could grow from the structure itself.　　Work has already begun?on Joachim's first design—a house made from 50 percent recycled and 50 percent living things. Joachim is confident about the?{happiness; benefit; importance}?of his work, as he uses natural products?without destroying nature.　　‎ ‎"The environment and its study are very important. We need to respect nature, don't take it for granted," he said．‎ 标准答案：子问题 1：affected; 子问题 2：advantages; 子问题 3：Depending on; 子问题 4：cooling; 子问题 5：importance 题目18：A bus driver _______________ the safety of his passengers.‎ A.is responsible in;B. is responsible for;  C.is responsible to标准答案：is responsible for 题目19：The programme gives students the ___________to learn more about global warming. A.success;   B.ambition;  C.opportunity 标准答案：opportunity 题目20：二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）‎ MANAGING ONESELF We live in an age full of opportunities: If you are smart enough, and have got ambition and keep pushing forward, you can rise to the top of your chosen profession, no matter where you started out.　　But with opportunity comes responsibility. Companies today aren't managing their employees' careers. Professional workers must be their own chief executive officers (CEO). It's up to you to strive for your place, to keep yourself engaged and productive during a working life that may last around 50 years. To do those things well, you'll need to have a deep understanding of yourself — not only what your strengths and weaknesses are, but also how you learn, how you work with others, what your values are, and where you can make the greatest contribution, because only when you operate from strength can you achieve true excellence.　　‎ History's great achievers — Napoléon, da Vinci, and Mozart — have always managed themselves. But they are so unusual both in their talents and in their accomplishments as to be considered rare exceptions. Now, most of us, even those of us with modest talents, will have to learn to manage ourselves. We will have to learn to develop ourselves. We will have to place ourselves where we can make the greatest contribution. And we will have to stay mentally alert and engaged during a 50-year working life, which means knowing how and when to change the work we do.‎ 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。‎ ‎1.Companies today are responsible for employee's career. {T; F}‎ ‎2. It is the CEO who decides your place. {T; F}‎ ‎3. You need to understand your company well so that you can do things well. {T; F}‎ ‎4. Understanding yourself means knowing well about your strengths, weaknesses, your values, how you learn, how you do with others and so on. {T; F}‎ ‎5. Ordinary people cannot manage themselves well. {T; F}‎ 标准答案：子问题 1：F; 子问题 2：F; 子问题 3：F; 子问题 4：T; 子问题 5：F 题目21：二、翻译为下面的句子选择正确的翻译（每题10分）。‎ 操作提示：通过题干后的下拉框选择题目的正确答案。‎ ‎1. If you are smart enough, and have got ambition and keep pushing forward, you can rise to the top of your chosen profession.　{A; B; C}　‎ A. 如果你足够聪明, 有野心和继续推进, 那么你就可以得到你选择的职业。　‎ B. 如果你既聪明过人，又有上进心，并且勇往直前，那么你就可以升职。　‎ C. 如果你既聪明过人，又有上进心，并且勇往直前，那么你就可以在自己所选的职业领域中出类拔萃。‎ ‎2. 2. It's up to you to strive for your place, to keep yourself engaged and productive during a working life that may last around 50 years. {A; B; C}　‎ A. 由你决定是否勤奋工作，并在大约50年的职业生涯中，能否积极上进，取得成效。　‎ B.在大约50年的职业生涯中，能否积极上进，勤奋工作，取得成效是取决于你自己的。　‎ C. 由你来决定在可能持续的大约50年的职业生涯中，能否积极上进，取得成效。‎ ‎3. 3. They are so unusual both in their talents and their accomplishments as to be considered rare exceptions. {A; B; C}　‎ A. 正因为他们既才智过人，又成就非凡，所以他们这样的例子少之又少。　‎ B. 他们的才华和成就都不一般，极少考虑别人。　‎ C. 他们是如此不同寻常的，被认为是罕见的例外。‎ ‎4. 4. We will have to place ourselves where we can make the greatest contribution. {A; B; C}　‎ A. 我们将不得不做出最大的贡献。　‎ B. 我们应该拿下最大的项目。　‎ C. 我们应该把自己放到能做出最大贡献的位置。‎ ‎5. Some are still nervous about losing their jobs despite the low wages. {A; B; C}　‎ A. 尽管工资不高，但还是有很多人担心失去这份工作。　‎ B. 因为工资低，很多人打算去辞职。‎ C. 尽管福利不好，但还是有很多人担心失去这份工作。‎ 标准答案：子问题 1：C; 子问题 2：B; 子问题 3：A; 子问题 4：C; 子问题 5：A ‎ ‎ 电大国开大学04019管理英语3  形考任务2‎ 参考答案说明：如果课程题目是随机的，请在题库中逐一搜索每一道题的答案 题目1：—I'mmorethanhappytogooutthisweekend.‎ ‎—_________________ We'vegotsomuchworktodoatthattime.‎ A. Don'tworry. B. Forgetit. C. Don'tsayso.标准答案：Forgetit.‎ 题目2：—________________‎ ‎—She gave two weeks.‎ A. What did she get?B.How much time did she give?  C.What did she do?‎ 标准答案：How much time did she give?‎ 题目3：IheardthatyoureallyhadawonderfultimeatJohn'sbirthdayparty , _____?‎ A. didn'tIB. didn'tyou  C.hadn'tyou标准答案：didn'tyou 题目4：The light is too _______ for me to read. I can not stand any more.‎ A. dim;   B.ripe;   C.soup标准答案：dim 题目5：If you need further information, please _______ our office.‎ A.constant;   B.construct; C.contact标准答案：contact 题目6：二、听力理解听对话录音，根据对话内容判断正误（每题10分）。 TASK4_TEST.MP3‎ 操作提示：通过题干后的下拉框选择题目的正确答案。　‎ ‎1. What is the possible relationship between the two speakers? {A; B; C}　‎ A. A couple.　B. Colleagues.　C. Teacher and student.‎ ‎2.What is the opinion of the female speaker about high salaries? {A; B; C}　‎ A. She thinks high salaries can get a lot of talents.　‎ B. She thinks high salaries are the key factor in motivating the staff.　‎ C. She thinks high salaries stop people from moving on.‎ ‎2. Who controls overtime work? {A; B; C}　A. The employers.　B. The workers.　C. The companies.‎ ‎3. FAIR in fair wages means __________. {A; B; C}　A. general　B. competitive　C. high ‎4. The topic of the dialog is about __________. {A; B; C}　‎ A. how to control overtime　B. how to pay wages　C. how to motivate the employees 标准答案：子问题 1：B; 子问题 2：C; 子问题 3：B; 子问题 4：A; 子问题 5：C 题目7：— Sorry,Imadeamistakeagain.‎ ‎—_________ Practisemoreandyou’llsucceed.‎ A. Nevermind. B..Certainly not.   C.Don'tmentionit.标准答案：Nevermind.‎ 题目8：–__________ father took part in the charity activity in the neighbourhood yesterday?‎ ‎– Peter's.A.Whose;   B.What;   C.Which标准答案：Whose 题目9：The _______ was only sentenced to pay a fine of $10,000.‎ A.worm;  B. tube;  C.criminal标准答案：criminal 题目10：—CouldIhelpyouwithyourheavyboxYouaresotired?‎ ‎—_____________. Icanmanageit.‎ A. No. thanks.  B. Yes, please.  C. Allright.标准答案：No. thanks.‎ 题目11：It's ___________to point to or talk about strangers in public.‎ A. not polite;   B.polite;   C.good标准答案：not polite 题目12：Undernocircumstance_____totellliestoparents.‎ A.Childrenareallowed B. arechildrenallowed  C.willchildrenallow标准答案：arechildrenallowed 题目13：二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）‎ ‎“WAR FOR TALENT” GOES ON IN JOB MARKET The “war for talent” reads like headlines from many years ago, but it has never gone away, says Eleanor Nickerson, director of UK operations for Top Employers. Many companies they have researched are short of talents. Though the companies may receive many applications, they cannot find the people they want.　　‎ Top Employers' research shows that offering good career chances is the key to attracting and keeping the talent. Smart employees know their own value and will want to know what their employers can offer them after 5 or 10 years' career development. So, keeping staff is the biggest challenge employers face in the long run.　　‎ Yet not every employee feels that they can better their career chances. Some are still nervous about losing their jobs, despite a recent fall in unemployment, says the Trades Union Congress (TUC). TUC points out that some four-fifths of new jobs created have been in part of the economy where average pay rates are less than ￡8 an hour since the recession began. Many of these jobs are on temporary or zero-hours contracts.　　‎ A report from the Office for National Statistics published in February showed that real wages have been falling consistently since 2010. It's the longest period since at least 1964. “We're still in the hardest living standards squeeze for over a century and those who are already working have had years of real-terms pay cuts,” says TUC spokesperson Liz Chinchen. “Understanding the pressures that staff ‎ face is a good starting point for any employer. If employers want to show concern for their staff, they should be paying them well and understand that zero-hours contracts bring insecurity and extreme money worries.”‎ 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。‎ ‎1. According to research by Top Employers, many corporations have enough talents for their development.　{T; F}‎ ‎2. The data shows the key to attracting talents is to offer high salary. {T; F}‎ ‎3. The biggest challenge for employers to is keeping staff in the long run. {T; F}‎ ‎4. Not all employees believe that they can get a better offer. {T; F}‎ ‎5. The wages have been rising consistently since 2010. {T; F}‎ 标准答案：子问题 1：F; 子问题 2：F; 子问题 3：T; 子问题 4：T; 子问题 5：F 题目14：—HowdidyoufindyourvisittoQingdao,Joanna?‎ ‎—_____________:‎ A.Oh,wonderfulindeed.    B.Iwenttherealone.‎ C.Aguideshowedmetheway.标准答案：Oh,wonderfulindeed ‎.题目15：__________ important it is for kids to imagine freely!‎ A. What B.How  C.What an标准答案：How 题目16：I took it for _______ that you wouldn't come here again.‎ A.grand;   B.tame; C.granted 标准答案：granted 题目17：二、完型填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。‎ ‎　　　When it comes to selecting candidates through interview, more often than not the decision is made with the first five munutes of a meeting. Yet employers like to {suggest; convince; advise} themselves that they are being exceptionally thorough in their selection processes. In today's marketplace, the {worth; credit; quality} of staff is fundamental to the company's success and, as a result, recruiters use all means at their disposal to secure the best in the field.　　‎ One method in particular that has risen in popularity is testing, either psychometric testing（心理测试）, which attempts to define psychological characteristics, or aptitude testing. The idea is that those testing provide an organization with an extra way of establishing a candidate's suitability for a role.　　The employment of psychometric or ability testing as one {component; member; share} of the recruitment process may have some merits, but in reality there is simply no real {extent; measure; amount} . The answer to this problem is experience in interview techniques and a strong definition of the elements of each position to be filled. The instinctive decision that many employers make, based on a CV and the first five minutes of a meeting, are perhaps no less valid than any other tool employed in the {business; topic; point} of recruitment.‎ 标准答案：子问题 1：convince; 子问题 2：quality; 子问题 3：component?; 子问题 4：measure; 子问题 5：business 题目18：He gave up his study in college in _______.A.bundle;  B.despair; C.ash标准答案：despair 题目19：二、阅读理解阅读下面的文章，根据文章内容，完成相应的选择题。（每题10分）‎ HUMAN RESOURCES MANAGEMENT Human Resources Management (HRM) is the process of managing people and their relationships in an organization. These two processes are important in the success and growth of a business.　　‎ In managing people, staffing is the most important component of HRM. It needs to make guidelines and procedures for hiring and placement. Staffing also involves the management of employees on matters like monitoring of holidays, absences, health and safety, disciplinary action, and dismissal.　　Another important element of HRM in managing people is keeping the employees in the company. The training of employees to enable them to improve their career development is very important. Good HRM policies ensure that there are clear regulations which show the pay levels for the different positions in an organization. It is important for the staff to know the career path, pay, training and other opportunities that are available to them. Performance management is another important component of HRM. The reason for this is that many employers use it to evaluate career improvement and to determine pay increases.　　The secondary role of HRM is the management of the relationships among people in an organization. This includes staff within departments as well as across the whole organization. The relationship between staff and management is an important factor in the success of an organization. It decides how fast an organization will realize their goals.　　‎ The focus of HRM is the people within an organization. Regular planning, monitoring and evaluation are important for the success of HRM. Successful management ensures that all employees know their role, career development and also feel part of an organization.‎ 操作提示：通过题干后的下拉框选择题目的正确答案。‎ ‎1. ____________is / are important in the success of a business. {A; B; C}　‎ A. Teamwork spirit and high salary　‎ B. The process of managing people and their relationships C. Talents and their goals ‎2. The most important component of HRM is____________. {A; B; C}　‎ A. staffing　B. planning　C. monitoring ‎3. According to the passage, it is important for the employees to know the career path, pay, training and other opportunities through____________. {A; B; C}　A. notices　B. policies　C. advertisements ‎4. We can use____________ to evaluate career improvement and to determine pay increases. {A; B; C}　A. staffing　B. HRM policies　C. performance management ‎5. ____________ is NOT mentioned in the text about the success of HRM. {A; B; C}　‎ A. Regular planning and monitoring　B. Evaluation　C. Training 标准答案：子问题 1：B; 子问题 2：A; 子问题 3：B; 子问题 4：C; 子问题 5：C 题目20：二、翻译为下面的句子选择正确的翻译（每题10分）。‎ 操作提示：通过题干后的下拉框选择题目的正确答案。　‎ ‎1. Though they have a lot of applicants, they can't find the people they want. {A; B; C}　‎ A. 虽然有很多应用，他们还是找不到他们想要的人。　‎ B.虽然有很多应聘者，但是他们却找不到合适的人。　‎ C.虽然有很多程序，但是他们却找不到合适的程序员。‎ ‎2. Practising more is the key to leaning a language. {A; B; C}　‎ A. 学习语言的关键是要多练习。　‎ B. 勤于练习就是学习英语的钥匙。　‎ C. 多做运动对于语言学习来说有好处。‎ ‎3. Some are still nervous about losing their jobs despite the low wages. {A; B; C}　‎ A. 尽管工资不高，但还是有很多人担心失去这份工作。　‎ B. 因为工资低，很多人打算去辞职。　‎ C. 尽管福利不好，但还是有很多人担心失去这份工作。‎ ‎4. The teacher pointed out the grammar mistakes in the writing. {A; B; C}　‎ A. 老师指出了书法里的语法错误。　B. 老师指出了作文里的拼写错误。C. 老师指出了作文里的语法错误。5. How will the evaluation of these investments be carried out? {A; B; C}　‎ A. 如何进行这些项目的投资？　B. 如何对这些投资进行评估呢？　C. 如何对这些项目进行评价？‎ 标准答案：子问题 1：B; 子问题 2：A; 子问题 3：A; 子问题 4：C; 子问题 5：B ‎ ‎ ‎ ‎ 电大国开大学04019管理英语3  形考任务3‎ 参考答案说明：如果课程题目是随机的，请在题库中逐一搜索每一道题的答案 题目1：— In what form will you take the investment?‎ ‎— ____________:‎ A.Yes, we will.; B.We'll contribute a site and the required premises. C. We'll give investment.‎ 标准答案：We'll contribute a site and the required premises.‎ 题目2：— Is it possible for you to expand business there?‎ ‎— _____________:‎ A.I like it.;  B. I'd love to.; C.Yes, I think so. 标准答案：Yes, I think so.‎ 题目3：They recommended that the amusement park________.:‎ A.was extended;  B.will be extended; C.be extended 标准答案：be extended 题目4：John as well as Mike __________ just been back from an important meeting.‎ A.have; B.has;   C.had标准答案：has 题目5：A budget is an estimation of the _______ and _______ over a specified future period of time.‎ A.cost; expense; B.revenue; expenses; C.revenue; interest标准答案：revenue; expenses 题目6：二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）‎ SAVE MONEY BY UNDERSTANDING WHY YOU SPEND IT To save money, you simply need to spend less than you earn. It is easy to say, but why is it so difficult to do? To answer this question, you need to study the factors that keep you spending all the time.　　‎ EASY ACCESS TO CREDIT　　For most people, this is the biggest reason for overspending. People can easily get a credit card, simply by filling out a short form in a bank or jumping on their website. They can borrow money from banks to go shopping, even buy cars or houses. When you aren't physically handing someone money or a check for a purchase, you will feel you are spending free money or you aren't spending money at all. Try using cash to get your spending under control.　　‎ MISUSING CREDIT CARDS　　A credit card is an interest free short-term loan. When used as planned, this can be a powerful financial tool. The problem is when you begin to let the balance continue from month to month. If you make a $200 purchase on your credit card and find out that at the end of the month you can't afford to repay the full amount, this is when the high interest rates on the cards really begin to hurt you. That is no way of saving money.　　GIVING IN TO TEMPTATION　　We all need to enjoy life, but don't waste your financial future for a few guilty pleasures today if they aren't in your budget. When you know that you can't afford an activity, don't give in. Instead, invite your friends over for a home dinner party, game night, or some other activities where you can still enjoy time together, but without breaking your budget.　　‎ SPENDING TO FEEL GOOD　　Everyone enjoys getting something new — buying yourself something feels good. There is absolutely nothing wrong with this, as long as you don't go overboard. You'll feel good about your purchase whether you make it with cash or by credit card, but you'll feel even better when you don't have to spend the next two years trying to pay it off with 20% interest.　‎ 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。‎ ‎1. You have to pay for the credit card loans by the end of each month. {T; F}‎ ‎2. Using a credit card to pay is spending free money. {T; F}‎ ‎3. It's easy to get a credit card but hard to make ends meet. {T; F}‎ ‎4. If you suffer from a deficit this month, you simply have to pay it off by the original amount in the future. {T; F}‎ ‎5. “Spending to feel good” means keeping your spending within the budget. {T; F}‎ 标准答案：子问题 1：T; 子问题 2：F; 子问题 3：T; 子问题 4：F; 子问题 5：T 题目7：— Are you going on holiday for a long time?‎ ‎— _____________:‎ A. It was a long time. B.Two weeks ago.  C.No. Only a couple of days.标准答案：It was a long time.‎ 题目8：Rent, electricity and insurance are all examples of the company's ________.‎ A.overhead;  B. turnover;   C.assets标准答案：overhead 题目9：You can go out, __________ you promise to be back before 12 o'clock.‎ A.so far as;   B.as far as;  C.as long as 标准答案：as long as 题目10：二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）‎ SAVE MONEY BY UNDERSTANDING WHY YOU SPEND IT To save money, you simply need to spend less than you earn. It is easy to say, but why is it so difficult to do? To answer this question, you need to study the factors that keep you spending all the time.　　EASY ACCESS TO CREDIT　　‎ For most people, this is the biggest reason for overspending. People can easily get a credit card, simply by filling out a short form in a bank or jumping on their website. They can borrow money from banks to go shopping, even buy cars or houses. When you aren't physically handing someone money or a check for a purchase, you will feel you are spending free money or you aren't spending money at all. Try using cash to get your spending under control.　　‎ MISUSING CREDIT CARDS　　A credit card is an interest free short-term loan. When used as planned, this can be a powerful financial tool. The problem is when you begin to let the balance continue from month to month. If you make a $200 purchase on your credit card and find out that at the end of the month you can't afford to repay the full amount, this is when the high interest rates on the cards really begin to hurt you. That is no way of saving money.　　‎ GIVING IN TO TEMPTATION　　We all need to enjoy life, but don't waste your financial future for a few guilty pleasures today if they aren't in your budget. When you know that you can't afford an activity, don't give in. Instead, invite your friends over for a home dinner party, game night, or some other activities where you can still enjoy time together, but without breaking your budget.　　‎ SPENDING TO FEEL GOOD　　Everyone enjoys getting something new — buying yourself something feels good. There is absolutely nothing wrong with this, as long as you don't go overboard. You'll feel good about your purchase whether you make it with cash or by credit card, but you'll feel even better when you don't have to spend the next two years trying to pay it off with 20% interest.　‎ 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。‎ ‎1. For most people, easy access to credit is the biggest reason for overspending. {T; F}‎ ‎2. You have to pay for the credit card loans by the end of each month. {T; F}‎ ‎3. Using a credit card to pay is spending free money. {T; F}‎ ‎4. Getting credit cards from various banks and using the overdraft to the limit can help you “spend to feel good”. {T; F}‎ ‎5. Always pay attention to your budget while spending. {T; F}‎ 标准答案：子问题 1：T; 子问题 2：T; 子问题 3：F; 子问题 4：F; 子问题 5：T 题目11：— I wonder if I could use your computer tonight?‎ ‎— _________:‎ A.Sure, go ahead.;  B. It doesn't matter.;   C.Who cares?标准答案：Sure, go ahead.‎ 题目12：Let's discuss these problems at the meeting, ________?‎ A.do we; B.shall we;   C.will you标准答案：shall we 题目13：If the building project __________ by the end of this month is delayed, the construction companywill be fined.A. to be completed; B. is completed;  C.being completed标准答案：to be completed 题目14：二、阅读理解阅读下面的文章，根据文章内容，完成相应的选择题。（每题10分）‎ THREE STEPS TO A GOOD MARKETING BUDGET Without good budget management, you are likely to overspend on marketing accidentally. Here are three steps that help to make a good marketing budget.　　‎ STEP 1: ORGANIZE FINANCIAL INFORMATION　　‎ The first step is to be clear of your current financial situation. You need to know how much money your company makes monthly and the changes that might arise in the future. Although income flows change throughout the year, you must organize the information based on reliable revenue — the minimum amount of money your company makes each month.　　‎ A realistic budget plan will always focus on the income that exceeds the expenses, not the total revenue that comes in. When you have determined the amount of disposable income available for the company, you should determine where the money will go.　　‎ STEP 2: DETERMINE WHERE YOU WANT TO SPEND MARKETING FUNDS　　‎ After you know the total amount available to spend on marketing, the next step is how you plan to spend that money. Three main factors decide how you spend marketing funds: the budget amount, your past experiences, and where you can reach the right audience.　　‎ You will start organizing how to spend the funds based on the amount. Besides, you need to consider the strategies that have worked in the past. Also, you need to consider which marketing channels will allow you to reach the right audience.　　‎ STEP 3: ASSESS DATA AND MAKE APPROPRIATE CHANGES　　‎ The final step in building a good marketing budget is the analysis of the plan and any changes that may improve revenue. Ultimately, marketing is designed to bring in extra revenue. If the activity does not bring in any additional revenue over its cost, then it is better to change strategy and try something else.　　Assessing the data is a vital part of creating an effective marketing strategy. Evaluation begins with comparing past performance to the performance after marketing the product or services. However, a good budget alone is not enough. You have to take action and remain committed to following through your plan. By keeping the budget in mind when you make decisions, you will have the opportunity to work out different strategies to find the best solutions for your business goals and prevent overspending on marketing.　‎ 操作提示：通过题干后的下拉框选择题目的正确答案。‎ ‎1. What should the budget plan be based on? {A; B; C}　‎ A. The company's reliable expense.B. The company's reliable income. C. The company's reliable cost.‎ ‎2. What does “disposable income” mean in Passage 3? {A; B; C}　‎ A. Total income.　B. Previous income.　C. Net income.‎ ‎3. You have to be clear of ________________when organizing financial information. {A; B; C}　‎ A. the income and expenses　B. the marketing fund　C. the budget management ‎4. The three main factors that decide how you spend marketing funds are _______________. {A; B; C}　‎ A. the money you have earned, the actual expenses and the money you will expend　‎ B. the budget amount, your past experiences and where you can reach the right audience　‎ C. the assets you have, the product and the income ‎5. Keeping the budget in mind when making marketing decisions will avoid ______________. {A; B; C}　‎ A. using less than you earn　B. using money unnecessarily　C. using more than you earn 标准答案：子问题 1：B; 子问题 2：C; 子问题 3：A; 子问题 4：B; 子问题 5：C 题目15：‎ ‎— Is it more advisable to upgrade our present facilities than taking the risk of opening a new park?‎ ‎— ____________:‎ A.Thank you.;   B.I'm glad to hear that.; C. I don't think so.标准答案：I don't think so.‎ 题目16：Purchasing the new production line will be a __________ deal for the company.‎ A. profitable;  B. forceful;  C. tremendous标准答案：profitable 题目17：二、翻译为下面的句子选择正确的翻译（每题10分）。‎ 操作提示：通过题干后的下拉框选择题目的正确答案。　‎ ‎1. The cost of the new project will go over budget. {A; B; C}　‎ A. 新项目的支出将超过预算。　B. 新项目的支出将在预算以内。　C. 新项目的支出将重新核算。‎ ‎2. How will the evaluation of these investments be carried out? {A; B; C}　‎ A. 如何进行这些项目的投资？　B. 如何对这些投资进行评估呢？　C. 如何对这些项目进行评价？‎ ‎3. A credit card is an interest free short-term loan. {A; B; C}　‎ A. 信用卡是短期的无息贷款。　B. 信用卡倾向于短期贷款。　C. 信用卡贷款不用还款。‎ ‎4. Assessing the data is a vital part of creating an effective marketing strategy. {A; B; C}　‎ A. 数据评估就是要制定有效市场营销策略。　‎ B. 数据评估和市场策略都非常重要。　‎ C. 数据评估是制定有效市场营销策略的重要一环。‎ ‎5. We should discourage people from using their cars in the city centers. {A; B; C}　‎ A. 我们应该鼓励人们在市中心开车。　‎ B. 我们应该鼓励人们不要在市中心开车。　‎ C. 我们应该劝阻人们不要在市中心开车。‎ 标准答案：子问题 1：A; 子问题 2：B; 子问题 3：A; 子问题 4：C; 子问题 5：C 题目18：They are trying to __________ the waste discharged by the factory for profit.‎ A.expose;   B.exhaust; C.exploit标准答案：exploit 题目19：The manager urged his staff not to __________the splendid opportunity.‎ A. slide;B. miss;   C.escape标准答案：miss 题目20：二、完型填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。‎ Many people who work in London prefer to live outside it, and to go to their offices, factories or schools every day by train or by bus, even though this means they have to get up earlier in the morning and {arrive; get to; go} home later in the evening.　　‎ One benefit of living outside London is that houses are cheaper. Even a small flat in London {without; with; near} a garden costs quite a lot to rent. With the same money, one can get a little house in the {city; place; country} with a garden of his own.　　‎ Then, in the country one can be free {out of; from; without} the noise and hurry of the town. Although one has to get up earlier and spend more time in trains or bused, one can sleep better at night, and, during weekends and on summer evenings, one can enjoy the fresh clean air of the country. If one likes gardening, one can spend one's ‎ spare time digging, planting, watering and doing a lot of other jobs which are needed in the garden. Then, when the flowers and vegetables come up, one has the reward of a person who has shared the secrets of {working; nature; gardening} .‎ 标准答案：子问题 1：arrive; 子问题 2：without; 子问题 3：country; 子问题 4：from; 子问题 5：nature ‎ ‎ 国开大学04019管理英语3  形考任务4‎ ‎ ‎ 参考答案 说明：如果课程题目是随机的，请在题库中逐一搜索每一道题的答案 题目1：— I've started my own software company.‎ ‎—________________ :‎ A.Could you tell me who is the owner? B.No kidding!.Congratulations!C.If I had the money, I'd start one.‎ 参考答案：No kidding! Congratulations!‎ 题目2：— It's getting dark. I'm afraid I must be off now.‎ ‎ — OK. _________ :    A.Take it easy. ;  B.Go slowly. ;  C.See you.参考答案：See you.‎ 题目3：I ______ to know how often the bus runs during rush hour. : occur ; happen ; take place 参考答案：happen 题目4：Raising pigs_____ my job at that time. :A. was ;  B.were ;  C.has been 参考答案：was 题目5：Many factors both at home and abroad _____ the bankruptcy of the multinational corporation. : A.based on ;  B.put on ; C.contributed to参考答案：contributed to 题目6：二、阅读理解 阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分） BEIJING'S ROADS FOR THE FUTURE 　　‎ The road system in Beijing's central business district (CBD) is being re-designed to make public transportation easy and improve efficiency. 　　‎ Plans for 45 roads within the CBD have been approved, measuring 41.5 kilometers in total. In addition to public buses, free or low price shuttle buses from residence areas to subway stations will also be provided for commuters. 　　‎ This is just over four times the number of roads opened in 2007, and will add another 15.5 km to the existing road network. 　　‎ Besides roads, an underground traffic system has also been operating, which includes four new subway lines beneath the CBD. 　　‎ The underground connection system is made up of two levels. The first underground floor is set aside mainly for pedestrians and commercial facilities, while the second underground floor is planned for parking. 　　‎ The city has also invested 140 million yuan to set up a traffic inquiry system, through which the public can check traffic conditions online and see the most convenient routes on their GPS system. In the future, the CBD will be fully covered by an intelligent traffic control system. 　‎ 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。‎ ‎1. The road system in Beijing's central business district (CBD) is being designed again. {T; F}‎ ‎2. Commuters can only take public buses from residence areas to subway stations. {T; F}‎ ‎3. The re-designed road will be 15.5 kilometers long. {T; F}‎ ‎4. The underground traffic system has four new subway lines beneath the CBD. {T; F}‎ ‎5. Both levels of the underground connection system are planned for parking. {T; F}‎ 参考答案：子问题 1：T; 子问题 2：F; 子问题 3：F; 子问题 4：T; 子问题 5：F 题目7：— I'm dog tired. I can't walk any further, Tommy.‎ ‎— ______, Jenny. You can do it.  A. No problem ;B. Come on ; C. No hurry 参考答案：Come on 题目8：— Would you like some more beer?‎ ‎— _________，please. A.Just a little ; B. No more ; C. I've had enough 参考答案：Just a little 题目9：Can you tell me how ______ to the railway station, please?‎ A.GettingB.to get  C.got 参考答案：to get 题目10：二、翻译 为下面的句子选择正确的翻译（每题10分）。‎ 操作提示：通过题干后的下拉框选择题目的正确答案。‎ ‎1．We should discourage people from using their cars in the city centers. {A; B; C} 　‎ A. 我们应该鼓励人们在市中心开车。‎ B. 我们应该鼓励人们不要在市中心开车。 　‎ C. 我们应该劝阻人们不要在市中心开车。‎ ‎2．Car owners may probably be against it at first, but people who use public transportation will be in favor of it. {A; B; C} 　‎ A. 车主一开始可能会支持，但使用公共交通工具的人会反对的。 　‎ B. 车主一开始可能会反对，但使用公共交通工具的人会支持的。 　‎ C. 车主和使用公共交通工具的人都会支持的。‎ ‎3．You must apply for approval to do roadwork and other road-related activities. {A; B; C} 　‎ A. 只要提出申请，就能进行道路施工及与道路有关的活动。 　‎ B. 必须在申请获批后，才能进行道路施工及与道路有关的活动。 　‎ C. 必须就道路施工及与道路有关的活动提出申请。‎ ‎4．The first underground floor is set aside mainly for pedestrians and commercial facilities, while the second underground floor is planned for parking. {A; B; C} 　‎ A. 地下一层主要用于人行通道和商业设施，而地下二层计划用作停车场。 　‎ B. 地下一层仅用于人行通道和商业设施，而地下二层计划用作停车场。 　‎ C. 地下一层主要用作停车场，而地下二层用作行人通行和商业设施。‎ ‎5. The area of grass should be kept short to deny pests a place to live. {A; B; C} 　‎ A. 长草的区域应该小一些，不给害虫生存的空间。 　‎ B. 草地的面积小一些，就不会给害虫生存的地方。 　‎ C. 害虫总是找到生存的空间，所以草的区域应尽可能小。‎ 参考答案：子问题 1：C; 子问题 2：B; 子问题 3：B; 子问题 4：A; 子问题 5：A 题目11：— How did you miss your train?‎ ‎—____________________ :‎ A.Well, I was caught in the traffic jam.  B.What's your proposal?   C.Never mind.‎ 参考答案：Well, I was caught in the traffic jam.‎ 题目12：Bring me a glass of beer, _____ ?  A. shall I ;  B.don't you ; C.will you 参考答案：will you 题目13：二、听力理解 听对话录音，根据对话内容判断正误（每题10分）。 TASK3_TEST.MP3‎ 操作提示：通过题干后的下拉框选择题目的正确答案。‎ ‎1. How many people were fined for breaking traffic rules? {A; B; C} 　A. One. 　B. Two. 　C. Three.‎ ‎2. Who got the biggest fine? {A; B; C} 　A. Mike. 　B. Mike's friend. 　C. Helen.‎ ‎3. Helen was fined for __________. {A; B; C} 　A. speeding 　B. drunk driving 　C. driving in the wrong lane ‎4. How long did Mike's friend have his driving license suspended? {A; B; C} 　‎ A. Two months. 　B. Three months. 　C. Four months.‎ ‎5. Crackdown means __________. {A; B; C} 　‎ A. downfall 　B. breaking down 　C. restricting undesirable actions 参考答案：子问题 1：C; 子问题 2：B; 子问题 3：A; 子问题 4：B; 子问题 5：C 题目14：I bought a new car last month, but I ______ my old car yet.‎ A. did not sell ; B.have not sold ;  C. had not sold 参考答案：have not sold 题目15：I didn't finish my homework. Neither ______. A.did he ; B.didn't he ; C.he did 参考答案：did he 题目16：— When do we have to pay the bill? —____ December 30.‎ A.By ;  B. In ;C.During 参考答案：By 题目17：二、阅读理解 阅读下面的文章，根据文章内容，完成相应的选择题。（每题10分）‎ ROAD CLOSURE PROCEDURES IN SYDNEY To minimize traffic jams in the city center and on major roads out of Sydney, the City's highway department will not agree to road closures scheduled for weekdays or Saturdays. On minor roads outside the city center, weekdays and Saturdays may be considered. You must apply for approval to do roadwork and other road-related activities, tree cutting and use of very large construction machinery, ladders, etc. Please note that approval is needed if you plan to block the road or footpath. 　　‎ Applications to have a road closed to traffic must be completed and sent to the Department's Traffic Calming Committee at least a month before the scheduled date. 　　‎ Roads can be closed partially or fully, depending on your requirements. Partial road closures are only allowed in light traffic areas where there will be at least 1 lane for traffic with extra traffic control measures to make sure 2-way traffic can continue to run for the duration of the work. Any change of traffic flow will require the proposal to be treated as a full road closure. For further information about a partial road closure, please refer to Contacts. 　　‎ If you are organizing a parade, march or other type of street-based event, approval is also required and we recommend you choose one of our 4 preferred routes. Choosing an existing route reduces the amount of planning you will need to do. 　‎ 操作提示：通过题干后的下拉框选择题目的正确答案。‎ ‎1. As a rule, Sydney's highway department will agree to road closures in the city centre scheduled for __________.　{A; B; C} 　A. weekdays 　B. Saturdays 　C. Sundays ‎2. If you want a road closed to traffic, you must complete your applications and send them to the relevant committee at least__________ before the scheduled date. {A; B; C} 　‎ A. a week 　B. 30 days 　C. two months ‎3. Partial of full road closures are decided by _________. {A; B; C} 　‎ A. the requirements from applicants 　B. the traffic flow 　C. the road conditions ‎4. Which is NOT the condition for partial road closures according to the passage? {A; B; C} 　‎ A. In light traffic areas. 　B. On work days. 　C. There will be at least 1 lane for traffic during the work.‎ ‎5. Which is the best title of this passage? {A; B; C} 　‎ A. Road Closure Procedures in Sydney B. Road Conditions in Sydney C. Road Management in Sydney 参考答案：子问题 1：C; 子问题 2：B; 子问题 3：A; 子问题 4：B; 子问题 5：A 题目18：We ____ the last bus and didn't have any money for taxi, so we had to walk home.‎ A. lost ;  B.missed ; C.caught 参考答案：missed 题目19：二、阅读理解 阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）‎ ROAD CLOSURE PROCEDURES IN SYDNEY To minimize traffic jams in the city center and on major roads out of Sydney, the City's highway department will not agree to road closures scheduled for weekdays or Saturdays. On minor roads outside the city center, weekdays and Saturdays may be considered. You must apply for approval to do roadwork and other road-related activities, tree cutting and use of very large construction machinery, ladders, etc. Please note that approval is needed if you plan to block the road or footpath. 　　‎ Applications to have a road closed to traffic must be completed and sent to the Department's Traffic Calming Committee at least a month before the scheduled date. 　　Roads can be closed partially or fully, depending on your requirements. Partial road closures are only allowed in light traffic areas where there will be at least 1 lane for traffic with extra traffic control measures to make sure 2-way traffic can continue to run for the duration of the work. Any change of traffic flow will require the proposal to be treated as a full road closure. For further information about a partial road closure, please refer to Contacts. 　　‎ If you are organizing a parade, march or other type of street-based event, approval is also required and we recommend you choose one of our 4 preferred routes. Choosing an existing route reduces the amount of planning you will need to do. 　‎ 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。‎ ‎1. Closures scheduled for Sundays on minor roads outside the city center may be considered. {T; F}‎ ‎2. You need to get approval if you plan to block the road or footpath. {T; F}‎ ‎3. Roads can only be closed partially. {T; F}‎ ‎4. If you choose an existing route for a parade, the amount of planning will be reduced. {T; F}‎ ‎5. Road closure applications can be sent to the Department's Traffic Calming Committee one week before the scheduled date. {T; F}‎ 参考答案：子问题 1：F; 子问题 2：T; 子问题 3：F; 子问题 4：T; 子问题 5：F 题目20：In Beijing, the best season in a year is probably__________autumn. : late ; later ; latter 参考答案：late 题目21：二、完型填空（每空10分）。 操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。‎ ‎　 　It's very interesting to study names of different countries. Chinese names are different from foreign names. Once an English lady came to {look at; watch; visit} me. When I was introduced to her she said, “Glad to meet you, Miss Ping.” Then she gave me her name card with three words on it: “Betty J. Black”. So I said, “Thank you, Miss Betty.” We looked at each other and laughed heartily. Later I found that the English people {put; brought; took} their family names last and the given names first, while their middles are not used very much. I explained to her that the Chinese family name {came; comes; put} first, the given name last, so she {would; could; should} never call me Miss Ping. She asked if we Chinese had a middle name. I told her we didn't. But people may often find three words on a Chinese name card. In this case the family name still comes first, the other words after it {is; was; are} a two-word given name. It is quite usual in China. My sister is Li Xiaofang. She has two words in her given name instead of just one like mine.‎ 参考答案：子问题 1：visit; 子问题 2：put; 子问题 3：came; 子问题 4：would; 子问题 5：is 题目22：二、阅读理解 阅读下面的文章，根据文章内容，完成相应的选择题。（每题10分）‎ BEIJING'S ROADS FOR THE FUTURE The road system in Beijing's central business district (CBD) is being re-designed to make public transportation easy and improve efficiency. 　　‎ Plans for 45 roads within the CBD have been approved, measuring 41.5 kilometers in total. In addition to public buses, free or low price shuttle buses from residence areas to subway stations will also be provided for commuters. 　　‎ This is just over four times the number of roads opened in 2007, and will add another 15.5 km to the existing road network. 　　‎ Besides roads, an underground traffic system has also been operating, which includes four new subway lines beneath the CBD. 　　‎ The underground connection system is made up of two levels. The first underground floor is set aside mainly for pedestrians and commercial facilities, while the second underground floor is planned for parking. 　　‎ The city has also invested 140 million yuan to set up a traffic inquiry system, through which the public can check traffic conditions online and see the most convenient routes on their GPS system. In the future, the CBD will be fully covered by an intelligent traffic control system. 　‎ 操作提示：通过题干后的下拉框选择题目的正确答案。‎ ‎1. The road system in Beijing's downtown area is being to make public transportation easy and improve efficiency. {A; B; C} 　A. built 　B. designed again 　C. constructed ‎2. An underground system including new subway lines beneath the CBD has been operating. {A; B; C} 　A. 2 　B. 3 　C. 4‎ ‎3. The underground connection system consists of _____ level(s). {A; B; C} 　‎ A. one 　B. two 　C. three ‎4. CBD stands for _____. {A; B; C} 　‎ A. Central Business District B.Convention on Biological Diversity C.Chemistry and Biomedical Engineering ‎5. Beijing has set up _______ for people to check traffic conditions. {A; B; C} 　‎ A. traffic lights 　B. underground floor 　C. a traffic inquiry system 参考答案：子问题 1：B; 子问题 2：C; 子问题 3：B; 子问题 4：A; 子问题 5：C ‎ ‎ ‎ ‎ ‎ ‎ 国开大学04019管理英语3形考任务5‎ ‎ ‎ 参考答案说明：如果课程题目是随机的，请在题库中逐一搜索每一道题的答案 题目1：— What vegetables are in season now?— Radish and carrot，_____.‎ A.I know;  B.I see;  C.I think标准答案：I think 题目2：— Jack won't like the film, you know.‎ ‎—___________________ I don't care what Jack thinks!‎ A.So why？ B. So what?  C.So how?标准答案：So what?‎ 题目3：_____ is known to all, too much fat causes heart problems.  A. It; B.As; C.Just as标准答案：As 题目4：The machine _____this morning for no reason.‎ A. broke off;B. broke out;C. broke up标准答案：broke out 题目5：All things ______ ，the planned flight will have to be cancelled.‎ A.be considered;  B.considered;C.considering标准答案：considered 题目6：二、听力理解听对话录音，根据对话内容完成下方题目（每题10分）。 TASK4_TEST.MP3‎ 操作提示：通过题干后的下拉框选择题目的正确答案。　‎ The problem with Koukou Old Yogurt is that it contains __________. {A; B; C}　‎ A. processed food　B. leather products　C. industrial gelatin ‎2. We can infer from the dialog that lead is __________. {A; B; C}　‎ A. a heavy metal　B. processed food　C. a company manager ‎3. According to Michael, food safety problems can't be prevented because __________. {A; B; C}　‎ A. there aren't any industrial standards　B. the industrial standards are too high　‎ C. the industrial standards are too low ‎4. Melinda's solution to the food safety problem is __________. {A; B; C}　‎ A.punishingthe companies concerned severely　‎ B. sending a text message to the companies concerned　‎ C. sending a text message to all the other companies ‎5. In the dialog, _send a clear message_ to means to __________. {A; B; C}　‎ A. publish　B. warn　C. inform 标准答案：子问题 1：C; 子问题 2：A; 子问题 3：C; 子问题 4：A; 子问题 5：B 题目7：— If you invite a Muslim to dinner, what are you advised not to order for him?‎ ‎— _____________:     A.chicken;  B.pork.;   C.mutton.标准答案：pork.‎ 题目8：— Do you mind if I smoke here?‎ ‎—__________________:‎ A.No, thanks.;    B.Yes, please.; C.Yes, better not.标准答案：Yes, better not.‎ 题目9：This is the book ______I have learned a lot.‎ A.to which;   B. by whom;   C. from which标准答案：from which 题目10：I don't think anyone can accuse him ____________ not being honest.‎ A.of;    B.with;    C.about标准答案：of 题目11：We have spent all of our spare time, ______ , our spare money, on the project.‎ A. as soon as;   B.as long as; C.as well as标准答案：as well as 题目12：二、听力理解听对话录音，根据对话内容判断正误（每题10分）。 TASK3_TEST.MP3‎ 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。　‎ ‎1.Helen is worried about food safety. {T; F}‎ ‎2. So far, the contaminated baby milk hasn't caused any deaths yet. {T; F}‎ ‎3. Food incidents occur not as often nowadays as before. {T; F}‎ ‎4. Food safety is an old problem. {T; F}‎ ‎5. Public confidence in the milk industry will be back soon. {T; F}‎ 标准答案：子问题 1：T; 子问题 2：F; 子问题 3：F; 子问题 4：T; 子问题 5：F 题目13：—What do you think about Japanese food?‎ ‎—____________________:‎ A.Overall, the diet there is a healthy one-- low fat.;‎ B.Public environment has been greatly improved.;‎ C.I didn't have much time to prepare food, so I ate out a lot.‎ 标准答案：Overall, the diet there is a healthy one-- low fat.‎ 题目14：I'm used to____________up early now.:‎ A.get;   B.getting;  C. to get标准答案：getting 题目15：— Does she speak French or German?‎ ‎— She doesn't, _____.A.either;  B.neither;   C.none标准答案：either 题目16：I ________ a book when the telephone______.‎ A. was reading…rang;   B.read…rang;   C.was reading…was ringing标准答案：was reading…rang 题目17：A vegetarian diet consists of the following EXCEPT ___________.‎ A. meat;   B.vegetable;   C.fruit标准答案：meat 题目18：二、听力理解听对话录音，根据对话内容判断正误（每题10分）。 TASK4_TEST.MP3‎ 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。　‎ ‎1.Michael is still drinking Koukou Old Yogurt these days. {T; F}‎ ‎2. Industrial gelatin has reportedly been added into Koukou Old Yogurt. {T; F}‎ ‎3. There are heavy metals in the yogurt under discussion. {T; F}‎ ‎4. Food safety issues seem to be somewhat outstanding nowadays. {T; F}‎ ‎5. At present people eat very little processed food. {T; F}‎ 标准答案：子问题 1：F; 子问题 2：T; 子问题 3：T; 子问题 4：T; 子问题 5：F 题目19：二、阅读理解阅读下面的文章，根据文章内容，完成相应的选择题。（每题10分）‎ FOOD SAFETY A question that often troubles food companies is how to control problems like rats and insects without harming the food. Pest control experts say poisons should never be used where they may enter food. They say the first line of defense against pests is to clean the places where the food is handled or stored.　　Floors, food preparation surfaces and tools can be disinfected with chemicals like chlorine, iodine or bromine. Food containers should be stored about half a meter off the ground and about half a meter away from any walls. Storage areas should be kept dry and clean.　　‎ Containers for raw materials such as rice, wheat, etc. should be kept closed and clean. Any foodstuff split during delivery or handling should be cleared up both inside and outside the building. Pests enter a building from the outside, so pay attention to outer walls. Small stones can be used to cover the ground and block the growth of plants and the grass should be kept short to deny pests a place to live.　　Check that doors and windows are completely closed. Also any hole that might allow pests to enter a building should be filled. Rats can enter through a hole the size of a coin. A mouse can pass through a hole half that size.　　‎ Supervisors should make a list of pest control measures to be taken by employees. This will aid the efforts and also help prepare for any inspections. In most countries, there is a food and drug administration bureau, or some agency with a similar name, which enforces rules nationwide, responsible for rules about the use of pesticides, etc. However, businesses where food is stored, prepared or sold must also follow state and local health laws. Most of these governmental departments or bureaus have their websites with information about food safety policies and other issues. People can easily access the information.　‎ 操作提示：通过题干后的下拉框选择题目的正确答案。‎ ‎1. According to pest control experts, why should poisons never be used in food companies? {A; B; C}　‎ A. Because they may enter food.　B. Because they may kill rats.　‎ C. Because they may be harmful to the plants.‎ ‎2. What is the first line of defense against pests? {A; B; C}　‎ A. To check that doors and windows are completely closed.　‎ B. To clean the places where food is handled or stored.　‎ C. To fill any hole that might allow pests to enter a building.‎ ‎3. How can floors, food preparation surfaces and tools be disinfected? {A; B; C}　‎ A. With smoke.　B. With water.　C. With chemicals.‎ ‎4. Why should attention be paid to outer walls? {A; B; C}　‎ A. To prevent pests from entering a building from outside.　‎ B. To keep moist from entering a building from outside.　‎ C. To stop sun rays from entering a building from outside.‎ ‎5. What dose the passage mainly talk about? {A; B; C}　‎ A. Why poisons should never be used where they may enter food.　‎ B. Why the growth of plants should be blocked and grass be kept short.　‎ C. How to control rats and insects without harming the food.‎ 标准答案：子问题 1：A; 子问题 2：B; 子问题 3：C; 子问题 4：A; 子问题 5：C 题目20：二、完型填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。‎ ‎　　　Fruit is good for people. Many people eat some {fruit; pears; apples} every day. Mr. Black and Mrs. Black like fruit very much and every Monday Mrs. Black goes to buy some fruit in the shop near her house. The man in the shop knows her well and helps a lot. She can buy all {kind; pieces; kinds} of fruit there, like apples, pears, oranges and bananas. In different time of the year the {prices; price; value} of each kind of fruit is not the {good; bad; same}, sometimes high, something low. Mrs. Black likes to buy cheap fruit. But Mr. Black likes bananas only. She buys bananas for him every week. She only buys cheap {fruit; goods; products} for herself.‎ 标准答案：子问题 1：fruit; 子问题 2：kinds; 子问题 3：price; 子问题 4：same; 子问题 5：fruit 题目21：二、阅读理解阅读下面的文章，根据文章内容，完成相应的选择题。（每题10分）‎ FOOD SAFETY A question that often troubles food companies is how to control problems like rats and insects without harming the food. Pest control experts say poisons should never be used where they may enter food. They say the first line of defense against pests is to clean the places where the food is handled or stored.　　Floors, food preparation surfaces and tools can be disinfected with chemicals like chlorine, iodine or bromine. Food containers should be stored about half a meter off the ground and about half a meter away from any walls. Storage areas should be kept dry and clean.　　‎ Containers for raw materials such as rice, wheat, etc. should be kept closed and clean. Any foodstuff split during delivery or handling should be cleared up both inside and outside the building. Pests enter a building from the outside, so pay attention to outer walls. Small stones can be used to cover the ground and block the growth of plants and the grass should be kept short to deny pests a place to live.　　Check that doors and windows are completely closed. Also any hole that might allow pests to enter a building should be filled. Rats ‎ can enter through a hole the size of a coin. A mouse can pass through a hole half that size.　　‎ Supervisors should make a list of pest control measures to be taken by employees. This will aid the efforts and also help prepare for any inspections. In most countries, there is a food and drug administration bureau, or some agency with a similar name, which enforces rules nationwide, responsible for rules about the use of pesticides, etc. However, businesses where food is stored, prepared or sold must also follow state and local health laws. Most of these governmental departments or bureaus have their websites with information about food safetypolicies and other issues. People can easily access the information.　‎ 操作提示：通过题干后的下拉框选择题目的正确答案。‎ ‎1.Where, according to Pest control experts, should poisons never be used? {A; B; C}　‎ A. Where food may be contaminated.　B. Where there are few rats.　‎ C. Where children may get hands on them.‎ ‎2. From the text, we know that like chlorine, iodine or bromine are all __________. {A; B; C}　‎ A. foods　B. chemicals　C. fruits ‎3. Outer walls are built ___________. {A; B; C}　‎ A. to prevent pests from entering a building from outside.　‎ B. to protect rice and wheat from rain and wind.　‎ C. to block the growth of plants.‎ ‎4. Why is it necessary for supervisors to make a list of pest control measures? {A; B; C}　‎ A. To follow state and local health laws.　B. To be carried by employees.　‎ C. To help control pests and help prepare for any inspection.‎ ‎5. The responsibilities of a food and drug administration bureau is __________. {A; B; C}　‎ A. to set up rules about the use of pesticides and enforces them all over the country.　‎ B. to make sure any hole that might allow pests to enter a building should be filled.　‎ C. to check that doors and windows are completely closed.‎ 标准答案：子问题 1：A; 子问题 2：B; 子问题 3：A; 子问题 4：C; 子问题 5：A 题目22：二、阅读理解阅读下面的文章，根据文章内容，完成相应的选择题。（每题10分）‎ THE INTERNATIONAL FOOD SAFETY AUTHORITIES NETWORK (INFOSAN)‎ With the rapid globalization of food production and trade, international issues related to food safety are likely to increase. Food safety authorities all over the world have realized that food safety problems should be carried out at both national and international levels. There is a pressing need for exchanging routine information on food safety issues, and sharing experiences and information quickly when a food safety related event takes place.　　‎ INFOSAN is a joint program between the World Health Organization (WHO) and the Food and Agriculture Organization of the United Nations (FAO). This global network includes 181 Member ‎ States. Each has a designated INFOSAN Emergency Contact Point which manages communication between national food safety authorities.　　The network aims to:　　? Promote the rapid exchange of information during food safety related events;　　? Share information on important food safety related issues of global interest;　　? Promote partnership and cooperation between countries;　　? Help countries strengthen their capacity to manage food safety risks.　　As part of its routine activities, the INFOSAN Secretariat publishes reports in six languages and provides members with summaries and guidance on relevant food safety issues.　　‎ INFOSAN helps exchange food safety information and experience among its members. It is also a useful resource for other public health organizations which recognize INFOSAN as an organization through which findings of investigations and strategies for improving food safety may be shared.　　‎ INFOSAN monitors possible international food safety related events in close cooperation with the WHO Alert and Response Operations program. INFOSAN can work with other international organizations to provide assistance to the countries or regions with emerging food safety events of possible international concern.　‎ 操作提示：通过题干后的下拉框选择题目的正确答案。‎ ‎1.The need for regular exchange of information on food safety issues is __________ when a food safety related event emerges.{A; B; C}　A. unnecessary　B. urgent　C. unimportant ‎2. It is __________ that international issues related to food safety will increase. {A; B; C}　A. unlikely　B. impossible　C. probable ‎3. The Food and Agriculture Organization of the United Nations (FAO) carries out the food safety problem __________. {A; B; C}　A. with WHO　B. alone　C. successfully ‎4. INFOSAN is responsible for the following EXCEPT __________. {A; B; C}　‎ A. promoting information exchange　B. helping countries manage food safety risks　‎ C. promoting trade between countries ‎5.__________ has a designated INFOSAN Emergency Contact Point for communication between national food safety authorities. {A; B; C}　‎ A. Every member state of INFOSAN　B. Every member state of FAO　C. Every member state of WHO 标准答案：子问题 1：B; 子问题 2：C; 子问题 3：A; 子问题 4：C; 子问题 5：A 题目23：二、翻译为下面的句子选择正确的翻译（每题10分）。‎ 操作提示：通过题干后的下拉框选择题目的正确答案。　‎ ‎1. Not only does the offending company suffer losses, but the whole milk market suffers a sharp drop in sales. {A; B; C}　‎ A. 违规公司没有遭受损失，但是整个奶制品市场的销售额大幅下降。　‎ B. 不仅违规公司而且整个奶制品市场都遭受损失，销售额大幅下降。　‎ C. 不仅违规公司遭受损失，而且整个奶制品市场的销售额也大幅下降。‎ ‎2. But at the moment the industrial standards are too low to stop these problems from occurring. {A; B; C}　A. 但目前行业标准太低, 所以要阻止这些问题的发生。　‎ B. 但目前行业标准太低, 无法阻止这些问题的发生。　‎ C. 虽然目前行业标准太低, 但是能够阻止这些问题的发生。‎ ‎3. A question that often troubles food companies is how to control problems like rats and insects without harming the food. {A; B; C}　‎ A. 经常困扰食品公司的一个问题是, 如何控制对食物造成破坏的老鼠和昆虫。　‎ B. 经常困扰食品公司的一个问题是, 如何控制老鼠和昆虫，同时又不会对食物造成破坏。　‎ C. 经常困扰食品公司的一个问题是, 如何控制老鼠和昆虫，虽然它们不会对食物造成破坏。‎ ‎4. The area of grass should be kept short to deny pests a place to live. {A; B; C}　‎ A. 长草的区域应该小一些，不给害虫生存的空间。　‎ B. 草地的面积小一些，就不会给害虫生存的地方。　‎ C. 害虫总是找到生存的空间，所以草的区域应尽可能小。‎ ‎5. Community service is a way for a person to give back to a community in which they live. {A; B; C}　‎ A. 社区服务是一个人退居社区的一种方式。　‎ B. 社区服务是一个人回报他们所居住社区的一种方式。　‎ C. 社区服务是一个人把自己还给社区的一种方式。‎ 标准答案：子问题 1：C; 子问题 2：B; 子问题 3：B; 子问题 4：A; 子问题 5：B 题目24：二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）THE INTERNATIONAL FOOD SAFETY AUTHORITIES NETWORK (INFOSAN)　　‎ With the rapid globalization of food production and trade, international issues related to food safety are likely to increase. Food safety authorities all over the world have realized that food safety problems should be carried out at both national and international levels. There is a pressing need for exchanging routine information on food safety issues, and sharing experiences and information quickly when a food safety related event takes place.　　‎ INFOSAN is a joint program between the World Health Organization (WHO) and the Food and Agriculture Organization of the United Nations (FAO). This global network includes 181 Member States. Each has a designated INFOSAN Emergency Contact Point which manages communication between national food safety authorities.　　The network aims to:　　? Promote the rapid exchange of information during food safety related events;　　? Share information on important food safety related issues of global interest;　　? Promote partnership and cooperation ‎ between countries;　　? Help countries strengthen their capacity to manage food safety risks.　　As part of its routine activities, the INFOSAN Secretariat publishes reports in six languages and provides members with summaries and guidance on relevant food safety issues.　　INFOSAN helps exchange food safety information and experience among its members. It is also a useful resource for other public health organizations which recognize INFOSAN as an organization through which findings of investigations and strategies for improving food safety may be shared.　　‎ INFOSAN monitors possible international food safety related events in close cooperation with the WHO Alert and Response Operations program. INFOSAN can work with other international organizations to provide assistance to the countries or regions with emerging food safety events of possible international concern.　‎ 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。‎ It is probable that there will be more and more safety related issues worldwide. {T; F}‎ ‎2. Food safety authorities in each country believethat food safety problems should be solved within their country. {T; F}‎ ‎3. The major duty of the INFOSAN Emergency Contact Point in each FAO member state is to manage communication between national food safety authorities. {T; F}‎ ‎4. Public health organizations can get findings of investigations and strategies for food safety improvement from INFOSAN. {T; F}‎ ‎5. INFOSAN monitors possible international events concerning food safety independently. {T; F}‎ 标准答案：子问题 1：T; 子问题 2：F; 子问题 3：T; 子问题 4：T; 子问题 5：F ‎ ‎ ‎ ‎ 国开大学04019管理英语3  形考任务6‎ ‎ ‎ 参考答案说明：如果课程题目是随机的，请在题库中逐一搜索每一道题的答案 题目1：—Good morning, Volunteering Matters, how can I help you?‎ ‎—___________________:‎ A.Good morning, I'd like to find out how I could pay online.;‎ B.Good morning, I'd like to find out how I could make an appointment.;‎ C.Good morning, I'd like to find out how I could become a volunteer.‎ 标准答案：Good morning, I'd like to find out how I could become a volunteer.‎ 题目2：—Anything else?‎ ‎—________________:‎ A.We provide education relating to depression and anxiety.;‎ B.First, we provide education relating to depression and anxiety.;‎ C.Moreover, we provide education relating to depression and anxiety.‎ 标准答案：Moreover, we provide education relating to depression and anxiety.‎ 题目3：Communities are part of everyday life and have positive ________ on its members.‎ A. affects; B.effects;   C.efforts标准答案：effects 题目4：Community service is important to me because it provides me with eye-opening experiences while ______ many people.  A. benefit; B.benefitting;  C.benefits标准答案：benefitting 题目5：Involvement in community activities ______ an integral and inescapable part of senior managers' jobs.    A.are seen as;  B. has been seen as; C.has seen as标准答案：has seen as 题目6：二、完型填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。　　　‎ Have you heard about Grandparents Week? This important community event began {as; with; in} a one day celebration in 2012 to commemorate National Grandparents Day. In 2014, the ACT Government expanded the program to a whole week to fully {capturing; capture; captures} the true worth of grandparents in all their various forms.　　‎ Grandparents Week is an annual event to honor and recognize the valuable contribution grandparents make, and the valuable role they play, in their families and the wider ACT community.　　This year's festival includes an exciting range of events, programs and activities for young and old {plus; add; including} those in between! Sing some old time tunes or shake a move on the dance floor. Join a fun game of bowls or table tennis.??Play your hand at cards. Attend a Senior Club Open Day.??Partake in delicious morning teas.?? {Whoever; However; Whatever} your vintage there's something for everyone during Grandparents Week!　　‎ Does your community group have a great event or activity {out mind; in mind; of mind} for seniors? Would you like to include it as part of the Grandparents Week 2016 program?‎ 标准答案：子问题 1：as; 子问题 2：capture; 子问题 3：plus; 子问题 4：Whatever; 子问题 5：in mind 题目7：—_______________‎ ‎— Generally speaking, we are concerned with all aspects of promoting good health.‎ A.What health care programs are there in the community?‎ B.What are health care programs there in the community?‎ C.What health care programs there are in the community?‎ 标准答案：What health care programs are there in the community?‎ 题目8：— ___________‎ ‎— To sum up, it is a continual process, from a new-born baby to the end of one's life.‎ A. How do you feel about Community Health Service?‎ B.What does Community Health Service mean exactly?‎ C. What do you think of Community Health Service?‎ 标准答案：What does Community Health Service mean exactly?‎ 题目9：It takes small steps to create big change and this is __________ service-learning hopes to achieve.  A. what;   B.that;  C. which标准答案：what 题目10：One of the main benefits of community service is that it ______ a person's character.‎ A.sets;  B.builds;   C.makes标准答案：builds 题目11：Community Services Program aims for all members of the community to ______ to basic financial and material resources, information, advice and referral.‎ A.have a chance;   B.have an opportunity;C. have access标准答案：have access 题目12：二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）COMMUNITY SERVICE　　‎ Community service is a service or activity which is performed by someone or a group of people for the benefit of the public or public organizations.　　‎ While volunteers may provide community service, not everyone taking part in a community service program is a volunteer, because not everyone is doing it through their own choice. Sometimes people are asked to do it by:　　? their government, as part of a citizenship requirement instead of military service;　　? the courts and other criminal justice punishments;　　? their school, to meet the requirements of a class, or to meet the requirements of graduation, or, in the case of parents, required to provide a certain number of hours of service in order for their child to be enrolled in a school or sports team.　　There are also people providing community service, but they receive some form of payment in return for their work.　　‎ YOUTH COMMUNITY SERVICE　　Community service performed by young people, also known as youth service, is intended to strengthen young peoples' senses of civic engagement and community, and to help them achieve their educational, developmental and social goals.　　‎ HIGH SCHOOL GRADUATION　　Many educational institutions in the United States require students to perform community service hours to graduate from high school. In some high schools in Washington State, for example, students must complete 60 hours of community service to receive a diploma.　　‎ CONDITIONS OF PARTICIPATION　　Contribution of service is a condition of enrollment in some programs. Most commonly, parents may be required to serve for their child to be enrolled in a school or sports team.　　‎ COLLEGES　　Though technically not a requirement, many colleges make community service an unofficial requirement for acceptance. However, some colleges prefer work experience over community service, and some require that their students also participate in community service in order to graduate.　‎ 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。‎ ‎1.The organizer is the beneficiary of community service. {T; F}‎ ‎2. Some people who take part in community services are not volunteers. {T; F}‎ ‎3. Most of the youth who volunteer in community service are motivated by personal purposes. {T; F}‎ ‎4.In some high schools, students must complete certain hours of community service to receive a diploma. {T; F}‎ ‎5. Every university considers community service is the most important experience for students among other practices, like internship. {T; F}‎ 标准答案：子问题 1：F; 子问题 2：T; 子问题 3：F; 子问题 4：T; 子问题 5：F 题目13：— ___________________‎ ‎— Once or twice a week.‎ A. How soon will you arrange for me to visit someone at home?‎ B.How often will you arrange for me to visit someone at home?‎ C.How long will you arrange for me to visit someone at home?‎ 标准答案：How often will you arrange for meto visit someone at home?‎ 题目14：Business people exercise their leadership in the community service area ______ the commercial world. A.as well as;   B.but;  C. so标准答案：as well as 题目15：Community service is a great way to help people in their time of need. It is great to see the happiness that results ______ it.   A. of;  B. in;C. from标准答案：from 题目16：Knowing ______ increases employee loyalty to the company and their leader.‎ A. what their CEO was volunteering time for community service;‎ B.that their CEO was volunteering time for community service;‎ C.that was their CEO volunteering time for community service 标准答案：that their CEO was volunteering time for community service 题目17：二、翻译为下面的句子选择正确的翻译（每题10分）。‎ 操作提示：通过题干后的下拉框选择题目的正确答案。　‎ ‎1. Community service is a way for a person to give back to a community in which they live. {A; B; C}　‎ A. 社区服务是一个人退居社区的一种方式。　‎ B. 社区服务是一个人回报他们所居住社区的一种方式。　‎ C. 社区服务是一个人把自己还给社区的一种方式。‎ ‎2. Without community service people would not know the meaning of charity and giving back. {A; B; C}　A. 社区服务让人们去做慈善，并得到回馈。　‎ B. 没有社区服务的人，就没有慈善和回馈可言。　‎ C. 没有社区服务，人们就不会知道做慈善和回馈的意义。‎ ‎3. People of all age groups, with a maximum number of youth are involved in the process of community service. {A; B; C}　‎ A. 所有年龄段的人都投身到了社区服务的事业中，其中年轻人最多。　‎ B. 所有年龄段的人都把最多的青春献给了社区服务。　‎ C. 所有年龄段的人和很多年轻人都投身到了社区服务的事业中。‎ ‎4. Let's go to Citibank instead of the other guy down the street because they are good corporate citizens. {A; B; C}　‎ A. 去花旗银行吧，而不是街上的其他银行，因为他们是优秀的公民。　‎ B. 去花旗银行吧，而不是街上的其他银行，因为他们是优秀的公民企业。　‎ C. 我们去花旗银行吧，而不是街上的其他人，因为他们是优秀的公民企业。‎ ‎5. It was the late 1970s that American manufacturing factories realized that quality control was a significant issue. {A; B; C}　‎ A. 它是在1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。　‎ B. 美国的制造业工厂在1970年代发现质量控制是一个重大问题已经很晚了。　‎ C. 1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。‎ 标准答案：子问题 1：B; 子问题 2：C; 子问题 3：A; 子问题 4：B; 子问题 5：C 题目18：二、听力理解听对话录音，根据对话内容完成下方题目（每题10分）。 TASK4_TEST.MP3‎ 操作提示：通过每题的下拉框选择题目的正确答案。　‎ ‎1.What are health care programs mainly about? {Alcoholism, depression and anxiety.; Through diet, healthy living, cutting out smoking and so on.; Communication.; All aspects of promoting good health.; Chronic sickness.; The family.; From a newborn baby all the way up to the end of one's life.; Information.}‎ ‎2. What is the first part of community service health? {Alcoholism, depression and anxiety.; Through diet, healthy living, cutting out smoking and so on.; Communication.; All aspects of promoting good health.; Chronic sickness.; The family.;‎ ‎ From a newborn baby all the way up to the end of one's life.; Information.}‎ ‎3. How can people help themselves avoid illness? {Alcoholism, depression and anxiety.; Through diet, healthy living, cutting out smoking and so on.; Communication.; All aspects of promoting good health.; Chronic sickness.; The family.; From a newborn baby all the way up to the end of one's life.; Information.}‎ ‎4. What areas are of growing concern? {Alcoholism, depression and anxiety.; Through diet, healthy living, cutting out smoking and so on.; Communication.; All aspects of promoting good health.; Chronic sickness.; The family.; From a newborn baby all the way up to the end of one's life.; Information.}‎ ‎5. Who typically provides bedside care? {Alcoholism, depression and anxiety.; Through diet, healthy living, cutting out smoking and so on.; Communication.; All aspects of promoting good health.; Chronic sickness.; The family.; From a newborn baby all the way up to the end of one's life.; Information.}‎ 标准答案：子问题 1：All aspects of promoting good health.; 子问题 2：Communication.; 子问题 3：Through diet, healthy living, cutting out smoking and so on.; 子问题 4：Alcoholism, depression and anxiety.; 子问题 5：The family.‎ 题目19：The online What's on for Women provides information ______ upcoming and ongoing events.‎ A. about;  B. for;   C.with标准答案：about 题目20：二、阅读理解阅读下面的文章，根据文章内容选词填空。（每题10分）‎ COMMUNITY SERVICE Community service is a service or activity which is performed by someone or a group of people for the benefit of the public or public organizations.　　While volunteers may provide community service, not everyone taking part in a community service program is a volunteer, because not everyone is doing it through their own choice. Sometimes people are asked to do it by:　　? their government, as part of a citizenship requirement instead of military service;　　? the courts and other criminal justice punishments;　　? their school, to meet the requirements of a class, or to meet the requirements of graduation, or, in the case of parents, required to provide a certain number of hours of service in order for their child to be enrolled in a school or sports team.　　There are also people providing community service, but they receive some form of payment in return for their work.　　YOUTH COMMUNITY SERVICE　　Community service performed by young people, also known as youth service, is intended to strengthen young peoples' senses of civic engagement and community, and to help them achieve their educational, developmental and social goals.　　HIGH SCHOOL GRADUATION　　Many educational institutions in the United States require students to perform community service hours to graduate from high school. In some high schools in Washington State, for example, students must complete 60 hours of community service to receive a diploma.　　CONDITIONS OF PARTICIPATION　　Contribution of service is a condition of enrollment in some programs. Most commonly, parents may be required to serve for their child to be enrolled in a school or sports team.　　COLLEGES　　Though technically not a requirement, many colleges make community service an unofficial requirement for acceptance. However, some colleges prefer work experience over community service, and some require that their students also participate in community service in order to graduate.　‎ 操作提示：通过题目中的下拉选项框选择恰当的词语补全句子。‎ I {community service; educational institutions; volunteer in; sense of; the benefit of; are asked to; strengthen; citizenship requirement} our community because a great impact can be made on others' lives through simple actions.‎ ‎2. {community service; educational institutions; volunteer in; sense of; the benefit of; are asked to; strengthen; citizenship requirement} programs or activities are seen as opportunities for experiential learning.‎ ‎3. Sometimes the government asks its people to serve their communities to meet the {community service; educational institutions; volunteer in; sense of; the benefit of; are asked to; strengthen; citizenship requirement}.‎ ‎4. Community service can be defined as a service that is performed for {community service; educational institutions; volunteer in; sense of; the benefit of; are asked to; strengthen; citizenship requirement} the public.‎ ‎5. Community service is a commitment. A person must want to do it with good intentions and not because they {community service; educational institutions; volunteer in; sense of; the benefit of; are asked to; strengthen; citizenship requirement} do so.‎ 标准答案：子问题 1：volunteer in; 子问题 2：community service; 子问题 3：citizenship requirement; 子问题 4：the benefit of; 子问题 5：are asked to 题目21：二、阅读理解阅读下面的文章，根据文章内容，完成相应的选择题。（每题10分）‎ DOOR-KNOCKING Door-knocking is the most effective way of making face-to-face community contact, but it has become a lost art. With the recent focus on customer privacy, door-knocking seems like an intrusion into other people's lives. But those who try it for the first time are usually surprised by the pleasant reception they receive. Here are some suggestions that will help you promote your services face-toface.　　BEFORE YOU GO OUT　　‎ ‎◆ BEGIN WITH A DOOR HANGER　　Try leaving a door hanger two days before you go door-knocking. It should briefly describe the project and say that someone will be around in person.　　‎ ‎◆ WEAR AN OFFICIAL NAME TAG　　Door-knockers should wear name tags with the logo of their organization. The best name tags will also include a color photo and the name of the caller.　　‎ ‎◆ HAVE PEOPLE KNOCK THEIR OWN BLOCKS　　The easiest way to do door-knocking is to try your local area first. Being a neighbor creates an immediate connection with the person answering the door; after that, everything else is easy.　　‎ ‎◆ FIND A GOOD EXCUSE TO DOOR-KNOCK　　A short survey about local concerns or a current project is a good excuse. Figure out responses for various situations. What if the person who answers the door cannot speak English? What if a child answers the door?　　WHEN YOU GO OUT　　‎ ‎◆ WHEN TO GO AND WHAT TO DO FIRST　　The best times to knock are usually Saturdays. On other days, after dinner is ideal. When someone answers the door, smile and introduce yourself; say you are a volunteer and, if it helps, state where you live. Give the name of your organization and, briefly, the reason for the visit.　　‎ ‎◆ STATE WHAT ACTION THE OTHER PERSON SHOULD TAKE AND THE BENEFITS　　Tell the person what they need to do and how their actions will benefit themselves and others. If a person hesitates, emphasize benefits you've already mentioned and then, if necessary, add further benefits. If a person agrees, follow up immediately. If possible, get a donation, a signature, or a promise.　　‎ ‎◆ RECORD CONTACT INFORMATION ON THE SPOT　　Record names, addresses, e-mail addresses, phone numbers, and responses to questions on the spot. You won't remember them later!　‎ 操作提示：通过题干后的下拉框选择题目的正确答案。‎ ‎1.Why does the author say that door-knocking has become a lost art? {A; B; C}　‎ A. It is not effective, no one will take this method any more.　‎ B. People focus on privacy increasingly, so door-knocking seems like an intrusion into other people's lives　‎ C. It isvery difficult to do door-knocking，no one knows how to do it now.‎ ‎2. Which step should be firstly taken when you try door-knocking? {A; B; C}　‎ A. Find a good excuse to door-knock　B. Wear an official name tag　C. Leave a door hanger ‎3. What does the underlined phrase “on the spot” mean? {A; B; C}　‎ A. without delay　B. at some place　C. in a difficult situation ‎4. Which time is not appropriate for door knocking? {A; B; C}　‎ A. Saturday afternoon.　B. Monday morning.　C. Thursday evening.‎ ‎5. Who will receive pleasant reception when they try door-knocking? {A; B; C}　‎ A. A stranger who is not living in this community and gives no notice for his/her visit.　‎ B. An offensive acquaintance who comes at any time.　‎ C. A neighbor who does good preparation and has significant project to introduce.‎ 标准答案：子问题 1：B; 子问题 2：C; 子问题 3：A; 子问题 4：B; 子问题 5：C ‎ ‎ ‎ ‎ ‎ ‎ 国开大学04019管理英语3形考任务7‎ ‎ ‎ 参考答案说明：如果课程题目是随机的，请在题库中逐一搜索每一道题的答案 题目1：—I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.‎ ‎—Right, of course.___________________:‎ A.I'll get on it right away.  B.I got it now.  C. I understand perfectly.标准答案：I'll get on it right away.‎ 题目2：— I'd like to take a look first at those structural support beams that were going to be put in place on the second floor.‎ ‎—____________, here's your jacket and helmet, and you'd better put on these boots as well ‎– it's our site policy.‎ A.Good;  B. You're welcome; C.Certainly标准答案：Certainly 题目3：Proper controls that should ________________ developed as part of routine safety procedures were not in place.  A. has been; B.have been;   C.be标准答案：have been 题目4：Then the situation _____________ worse by human error because of the lack of proper training.‎ A.was; B. was made;   C.has became标准答案：was made 题目5：The products of this company are always _________ to standard, they have very strict quality control process.   A.close;   B.down; C.up标准答案：up 题目6：二、阅读理解阅读下面的文章，根据文章内容选择题目答案。（每题10分）‎ THE HISTORY OF QUALITY CONTROL Quality control is a series of activities that ensure and improve the quality of products and service.　　The term 'quality control' came into common use in the 1950s because of W. Edward Deming. His 'Fourteen Points' have become the bible for quality control specialists. When the post-war world returned to regular manufacturing, Deming said that inspecting product quality after they were made was unacceptable. Instead, he proposed a process known as 'statistical quality control'. It would use closely monitored performance measures to control quality while a product was being made. The goal of statistical quality control was to gather data that would allow for the constant improvement of manufacturing processes. This would in turn improve quality control.　　‎ Another important principle of Deming's beliefs was that upper management should be responsible for quality failures. He strongly believed that it was possible for the workers to work hard to produce ‎ the highest quality products if they were given the right tools and working environment. In Deming's own words, 'the basic cause of sickness in American industry and the resulting unemployment is a failure of top management to manage.' He believed that strong leadership led to a motivated work force.　　If strong leadership is the term for managers in a quality environment, then empowerment is the key concept for workers in Deming's system. Improved education and training are key factors in reaching employees and making them believe that their increased participation in the work process is an essential part of improving quality. Involvement, participation, and teamwork are seen as absolute 'must haves' if a quality workplace is to be created.　　‎ The Japanese were the first to use Deming's Fourteen Points, and made great success. As an example, one Japanese factory doubled production in just one year and was expecting to gain an additional 25 percent improvement the following year, with no increase in the amount of working hours. All this happened as a result of simply improving quality. It was in the late 1970s that American manufacturing factories realized that quality control was a significant issue. By that time, Japanese firms such as Honda and Sony were taking over large portions of the American consumer market while it took most American firms until the 1990s to put quality control practices in place.?‎ 操作提示：通过题干后的下拉框选择题目的正确答案。‎ ‎1. According to W. Edward Deming, what is the best time to control product quality?{A; B; C}‎ A. Before a product is made.　B. After a product is made.　C. During the production process.‎ ‎2. When there are quality failures, where does W. Edward Deming think the blame lies? {A; B; C}　‎ A. In the workforce.　B. In the upper management.　C. In the tools.‎ ‎3. Which of the following will not help to create a quality workplace? {A; B; C}　‎ A. Working alone.　B. Group participation.　C. Training programs.‎ ‎4. During which period were some Japanese firms winning American consumer markets over American firms? {A; B; C}　A. 1990s.　B. 2000s.　C. 1970s.‎ ‎5. According to the passage, which of the following statements about quality control is NOT correct?‎ ‎ {A; B; C}　A. Quality control can lead to great success for a company.　‎ B. Quality control can be done within one department.　C. Quality control requires constant improvement ‎.标准答案：子问题 1：C; 子问题 2：C; 子问题 3：A; 子问题 4：C; 子问题 5：B 题目7：— How is everything going?‎ ‎— ________________, we've been quite busy this month and there's been quite a lot of progress since the last inspection.‎ A.You can just look;  B.As you can see; C.Please just look around标准答案：As you can see 题目8：—What's the latest situation with all these customer complaints we've been receiving?—___________the quality of the material has not always been up to standard.‎ A. I believe;  B.I'm afraid;C.I think标准答案：I'm afraid 题目9：I'm going to have a ________ with Mark about this issue tomorrow.‎ A. speech;   B.sentence;   C.word标准答案：word 题目10：Let's go ______ the reports on the latest work.  A.over;  B.with;  C.to标准答案：over 题目11：Not only ________ many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles.  A.was;  B.are; C.were标准答案：were 题目12：二、翻译为下面的句子选择正确的翻译（每题10分）。‎ 操作提示：通过题干后的下拉框选择题目的正确答案。　‎ ‎1. Quality control is a series of activities that ensure and improve the quality of products and service. {A; B; C}　‎ A. 质量控制是一系列确保提高产品质量的服务行为。　‎ B. 质量控制是确保和提高产品和服务质量的一系列行为。　‎ C. 质量控制是一系列确保和提高产品质量及服务的行为。‎ ‎2. The goal of statistical quality control was to gather data that would allow for the constant improvement of manufacturing processes. {A; B; C}　‎ A. 统计质量控制的目标在于收集数据以便不断地改进制造工艺。　‎ B. 统计的目标在于质量控制，收集数据以便不断地改进制造工艺。　‎ C. 统计质量控制的目标在于收集数据，不断地允许改进制造工艺。‎ ‎3. Involvement, participation, and teamwork are seen as absolute 'must haves' if a quality workplace is to be created. {A; B; C}　‎ A. 员工介入、员工参与以及团队合作是绝对的“必须有的东西”，如果要创造高质量的工作环境。　‎ B. 如果要创造高质量的工作环境，员工介入、员工参与以及团队合作被视为绝对的“必要条件”。　‎ C. 如果高质量的工作环境要被创造出来，绝对的“必须条件”被视为员工介入、员工参与以及团队合作。‎ ‎4. It was the late 1970s that American manufacturing factories realized that quality control was a significant issue. {A; B; C}　‎ A. 它是在1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。　‎ B. 美国的制造业工厂在1970年代发现质量控制是一个重大问题已经很晚了。　‎ C. 1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。‎ ‎5. Doorways offer no greater protection than any other area. {A; B; C}　‎ A. 出入口的保护作用比其他区域的更强大。　‎ B. 出入口的保护作用不比其他区域强大。　‎ C. 出入口的保护作用不能与其他强大区域相比。‎ 标准答案：子问题 1：C; 子问题 2：A; 子问题 3：B; 子问题 4：C; 子问题 5：B 题目13：Unluckily, some Quality Management System failures _____________ headlines.‎ A.do make;   B.does make;   C.do not make标准答案：do make 题目14：Apple almost lost its dominance in the smartphone market ________ it became clear that it was difficult to make a call using the much expected iPhone 4.‎ A. when;   B.that;  C. where标准答案：when 题目15：二、听力理解点击听对话录音，根据对话内容判断正误（每题10分）。 TASK4_TEST.MP3‎ 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。?‎ ‎1. Mike is met by an engineer at the construction site. {T; F}‎ ‎2. The construction site doesn't look very busy. {T; F}‎ ‎3. Mike doesn't inspect the whole construction site. {T; F}‎ ‎4. It is not the first time the construction site being inspected. {T; F}‎ ‎5. Fraser knows clearly how the quality is controlled at the construction site. {T; F}‎ 标准答案：子问题 1：F; 子问题 2：F; 子问题 3：T; 子问题 4：T; 子问题 5：T 题目16：二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）NOTABLE QUALITY MANAGEMENT FAILURES　　‎ A Quality Management System (QMS) should clearly understand customer requirements, and to provide good design, qualified production in an effective and efficient way.?　　‎ When the Quality Management System fails to fulfill its function and customer requirements are not met, customers might be upset; management and employees both might be unhappy, but its negative influence is not so wide-spread. Unluckily, some Quality Management System failures do make headlines.　　Here are three cases of famous quality management failures:　　3 MILE ISLAND　　The worst nuclear disaster in U.S. history broke out at the 3 Mile Island reactor facility in eastern Pennsylvania in March 1979.?Proper controls that should have been developed as part of routine safety procedures were not in place. Then the situation was made worse by human error because of the lack of proper training. The only new nuclear power stations built since that day were the ones already under construction.　　FORD PINTO　　The?Ford Pinto?is the most well-known and the worst disaster in the whole U.S. automobile ‎ industry in the 1970s. Apparently the entire U.S. auto industry decided to spend the 1970s resting on their laurels after building great cars that sold well during the sixties. Not only were many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles. The Pinto tops the list of QMS failures because of its dangerous design faults and the questionable ethical decisions made by top management.　　IPHONE 4　　Apple almost lost its dominance in the smartphone market when it became clear that it was difficult to make a call using the much expected iPhone 4. Calls were dropped suddenly and frequently causing wide spread dissatisfaction among loyal customers who had upgraded to the new model early on. Independent tests showed that touching the left side of the case at a certain spot interrupted the signal and dropped the call – not a great feature for a handheld device mainly used to make calls.?Meanwhile Apple continued to deny or minimize the problem.?As the problem continued to make news headlines, Apple eventually agreed to a “voluntary” recall to correct the problem.　　All of the above famous quality management failures could probably have been prevented if the principles of a fully functioning quality management system had been in place.　‎ 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。‎ ‎1. provide well designed products. {T; F}‎ ‎2. place company's interest at the first place. {T; F}‎ ‎3. understand customer needs. {T; F}‎ ‎4. satisfy all employees' requirements. {T; F}‎ ‎5. produce qualified products. {T; F}‎ 标准答案：子问题 1：T; 子问题 2：F; 子问题 3：T; 子问题 4：F; 子问题 5：T 题目17：二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）NOTABLE QUALITY MANAGEMENT FAILURES　　‎ A Quality Management System (QMS) should clearly understand customer requirements, and to provide good design, qualified production in an effective and efficient way.?　　‎ When the Quality Management System fails to fulfill its function and customer requirements are not met, customers might be upset; management and employees both might be unhappy, but its negative influence is not so wide-spread. Unluckily, some Quality Management System failures do make headlines.　　Here are three cases of famous quality management failures:　　3 MILE ISLAND　　The worst nuclear disaster in U.S. history broke out at the 3 Mile Island reactor facility in eastern Pennsylvania in March 1979.?Proper controls that should have been developed as part of routine safety procedures were not in place. Then the situation was made worse by human error because of the lack of proper training. The only new nuclear power stations built since that day were the ones already under construction.　　FORD PINTO　　The?Ford Pinto?is the most well-known and the worst disaster in the whole U.S. automobile industry in the 1970s. Apparently the entire U.S. auto industry decided to spend the 1970s resting on their laurels after building great cars that sold well during the sixties. Not only were many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles. The Pinto tops the list of QMS failures because of its dangerous design faults and the questionable ethical decisions made by top management.　　IPHONE 4　　Apple almost lost its dominance in the smartphone market when it became clear that it was difficult to make a call using the much expected iPhone 4. Calls were dropped suddenly and frequently causing wide spread dissatisfaction among loyal customers who had upgraded to the new model early on. Independent tests showed that touching the left side of the case at a certain spot interrupted the signal and dropped the call – not a great feature for a handheld device mainly used to make calls.?Meanwhile Apple continued to deny or minimize the problem.?As the problem continued to make news headlines, Apple eventually agreed to a “voluntary” recall to correct the problem.　　All ‎ of the above famous quality management failures could probably have been prevented if the principles of a fully functioning quality management system had been in place.　‎ 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。‎ ‎1. A company should provide well designed products. {T; F}‎ ‎2. A company should place company's interest at the first place. {T; F}‎ ‎3. A company should reduce the amount of waste. {T; F}‎ ‎4. A company should satisfy all employees' requirements. {T; F}‎ ‎5. A company should produce qualified products. {T; F}‎ 标准答案：子问题 1：T; 子问题 2：F; 子问题 3：T; 子问题 4：F; 子问题 5：T 题目18：Our new school building is __________ construction.: A.under; B.in; C.having标准答案：under 题目19：二、听力理解听对话录音，根据对话内容，找出“COLUMN A”中的各方是如何应对产品质量问题的（每题10分）。 TASK3_TEST.MP3‎ 操作提示：通过下拉框选择题目的正确答案。　‎ COLUMN ACOLUMN B ‎1. Customers{Trying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the manager}‎ ‎2. The store{Trying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the manager}‎ ‎3. The purchasing department{Trying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the manager}‎ ‎4. The manager{Trying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the manager}‎ ‎5. Frank{Trying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the manager 标准答案：子问题 1：Making complaints to the store; 子问题 2：Offering customers an exchange or a full refund; 子问题 3：Talking to the supplier; 子问题 4：Trying to understand and solve the problem; 子问题 5：Reporting the quality problem to the manager 题目20：二、完型填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。　‎ Total Quality Management (TQM)‎ Total Quality Management (TQM) is a {comprehend; comprehensive; comprehension} and structured approach to organizational management that seeks to improve the quality of products and services {with; through; in} ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization {or; and; as} may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, {among; besides; including} schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management {from; to; at} the customer's point of view.‎ 标准答案：子问题 1：comprehensive; 子问题 2：through; 子问题 3：or; 子问题 4：including; 子问题 5：from 题目21：—________________ about it now?‎ ‎—Every time a customer has complained we've followed our store policy and offered them an exchange or a full refund.:‎ A.What's the plan;  B. What's be doing; C.What's being done标准答案：What's being done 题目22：A Chinese company is going to _______ over the well-known Japanese company TOSHIBA Corporation.    A.get;B. take;  C.turn标准答案：take 题目23：二、听力理解听对话录音，根据对话内容完成下方题目（每题10分）。 TASK3_TEST.MP3。‎ 操作提示：通过题干后的下拉框选择题目的正确答案。　‎ ‎1. What is the product they are talking about? {A; B; C}　A. Skirts.　B. Shirts.　C. Materials.‎ ‎2. What is the problem with the product? {A; B; C}　A. Quality.　B. Color.　C. Quantity.‎ ‎3. Who first finds out the problem? {A; B; C}　A. The supplier.　B. The customer.　C. The store.‎ ‎4. Who first receives the customer's complaints? {A; B; C}　‎ A. The supplier.　B. The manager.　C. The store.‎ ‎5. What is the source of the problem? {A; B; C}　‎ A. The purchasing department.　B. The store.　C. The supplier.‎ 标准答案：子问题 1：B; 子问题 2：A; 子问题 3：B; 子问题 4：C; 子问题 5：C