2020-2021学年高三英语书面表达模板《投诉信》

2020-2021学年高三英语书面表达模板《投诉信》

2020-2021 学年高三英语书面表达模板《投诉信》 Dear ______, ①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about ______. ③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方 面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉） to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. 1. 写作方法 ①首段：注意客观、礼貌 a. 自我介绍； b. 引出投诉内容； c. 表明目的要求。 ② 主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。 a. 详细说明情况，中肯地提出问题； b. 提出改进建议，表明希望如何解决； c. 拓展题目内容，尤其要强调问题不解决所带来的后果。 ③ 尾段：提出解决方案，不用展开，注意中肯、礼貌原则。 a. 表达强烈愿望，希望上述问题得到迅速、恰当的解决； b. 有时可就问题的解决限定时间； c. 对有关人员的努力表示感谢； d. 希望尽快得到满意答复。 2. 写作流程图 提出抱怨并表示遗憾 阐述问题发生的经过 指出问题引起的后果 提出批评及处理的意见或敦促对方采取措施 第一部分：提出抱怨并表示遗憾 套语： (1) 很抱歉打扰您，但我必须郑重提出投诉。 I am sorry to trouble you but I am afraid that I have to make a serious complaint. (2) 我很遗憾地告诉你投诉有关……的事由。 I am sorry to tell you that there should be reasons to complain about … (3) 我真的很讨厌抱怨，但现在有一件事情确实令人烦心。 I really hate to complain, but one thing is really disturbing now. 第二部分：说明投诉问题、后果，并提出合理建议。 1. In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly. 首先，食物太咸，水没有及时端上来。而且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐 在这里吃饭。 2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it's washed, it fades in colour. Now I can't wear it. 大概一周前我在香港度假的时候，我在你们店里花 300 港元买了一件绿色衬衫，但是看上去似乎有一些状 况。当被洗的时候，它会掉色。现在，我不能穿了。 3. It arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency（缺陷）. 它是前天按时到的。但是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不 应该忽略这个缺陷。 4. I have dialed your service number for several times but it was always busy. 我多次拨打你们的服务电话，但它总是占线。 5. Now this problem keeps worrying me. 现在这个问题一直在困扰我。 6. To improve the situation, you can take the following measures. 为了改善状况，你们可以采取下面的措施。 7. Can you change a new one for me as soon as possible? 你们可以尽快给我换件新的吗？ 8. I insist you change a new one for me or give me a refund（退款）. 我坚持你们给我换件新的或者给我退款。 9. How shall I send this scarf back to you? 我怎么把这条围巾寄还给你？ 第三部分：提出批评及处理的意见或敦促对方采取措施 套语： (1) 我认为是你认识到……的时候了。 I think it’s high time that you realized … (2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。 We know that you are not generally careless, but we should like your assurance that this will not happen again. (3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。 I must warn you that unless you do something about the situation, I will be forced to take legal action. (4) 坦率地说，我不再准备忍受这种状况。 Frankly, I am not prepared to put up with the situation any more. (5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。 I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply. （6）期待着你早日答复。 I’m looking forward to your early reply. 假如你叫李华，最近在某个购物网站上购买了一件夹克，但到货后发现了下列一些问题，请给该网站 写一封投诉信，投诉信内容如下表： 要点： 1.投诉内容； 2.要求重新邮寄或退款； 3.询问应由谁承担邮寄费用。 注意: 1.书信内容包括以上要点； 2.词数 100 左右(书信格式已给出，不计入总词数)； 3.可适当增加细节，以使行文连贯。 Dear Sir or Madam, I’m writing to complain about the jacket which I bought from your website. This morning I received the jacket on time, but__________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ I am looking forward to your early reply. Yours sincerely, Li Hua 【写作指导】 这是一封投诉信。作文的过渡词(but)已经给出，可直接写要投诉的内容，但是需要注意的是，投诉的内容 是用表格给出的，写作时不要漏掉要点。表达个人要求时要另起一段，使文章显得条理清晰，层次分明。 写作时的时态应视具体情况而定。 【范文】 Dear Sir or Madam, I’m writing to complain about the jacket which I bought from your website. This morning I received the jacket on time, but I regret to say that there’s something wrong with it. Firstly, I’m pretty sure I asked you to send me a purple one. The moment the mail box arrived, I couldn’t wait to open it, only to find a red one. To make things worse, I need a size 170-88A while you sent me a size 175-92B,which is too large for me. Were I in it, I would be a clown. And it is of such bad quality — the zipper doesn’t work at all! My concern is whether you will return me the money or have the jacket replaced and I wonder who will pay the postage. I am looking forward to your early reply. Yours sincerely, Li Hua Writting1 假设你是李华，你参加了某旅行社组织的一次旅游，你对其中的某些服务不满意。所以，你想就此事给该 旅行社写一封投诉信。 内容包括：1.写信目的；2.不满之处；3.表达期望。 注意: 1. 词数 100 左右；2. 开头和结尾已经给出，不计入总词数。 Dear Madam / Sir, My name is Li Hua, who is a customer of your travel agency._____________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ Yours sincerely, Li Hua 【写作指导】 本文为应用文中的书信，要求以李华的身份给旅行社写投诉信。要使用第一人称，因为叙述的是过去发生 的事情，所以主体时态的一般过去时。文章要点：1.写信的目的，写信表达对旅行社提供服务的不满。2.具 体内容导游带领游客购物太多，真正旅游时间很少，导游的专业知识不够，对景点不够了解， 而且对游客 粗鲁。用餐情况糟糕，住宿宾馆条件差。3.希望能够得到公司的回应，希望旅行社提高服务质量。 建议文 章分为三段，第 1 段说明目的，第 2 段阐述不满之处，第 3 段表达希望。 【范文】 Dear Madam or Sir， My name is Li Hua, who is the customer of your travel agency. Here I'm sorry to express my dissatisfaction with the service of the travel agency. First of all, during the trip, the tour guide not only introduced too many activities at our own expense but also took us to so many different places to do shopping, which occupied much time. Besides, I do not think the guide is competent enough because he had no good knowledge of the scenic spots and was rude to us. What's worse, the food served was of poor quality and the car accommodation conditions were awful. Hopefully you can take all the above into careful consideration and also take some measures to improve your service. Yours sincerely, Li Hua 【亮点点击】 首先本篇范文高级句子应用较多，如： My name is Li Hua, who is the customer of your travel agency. 非限制 性定语从句； First of all, during the trip, the tour guide not only introduced too many activities at our own expense but also took us to so many different places to do shopping, which occupied much time. 运用便利性和非限定性 定语从句。另外范文中还运用了一些好的短语，如 of poor quality 和 take sth. Into consideration 以及 take measures to do sh.等。这些短语句式的运用，让文章成为一篇出色的范文。 Writing 2 假如你是李华，在某餐厅就餐时不满意餐厅的服务,请根据以下内容向餐厅经理写一封投诉信，内容如下： 1).投诉内容(没有保留预定位置,食物不新鲜，服务员态度不好等）； 2).希望得到妥善处理。 注意：1).词数 100 左右； 2).可以适当增加细节，以使行文连贯。 Dear Sir or Madam: ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ Yours, Li Hua 【写作指导】 本题是一篇英文训练，要求考生以李华的身份向餐厅经理写一封投诉信，指出就餐时不满意餐厅的服 务。写作要点已经给出，属于提纲类作文。任务中给出的信息包含如下内容：1.投诉内容：没有保留预定位 置，实物不新鲜， 态度不好等。2.希望得到妥善处理，抓住了要点，我们就抓住了文章的核心内容。其次， 选用正确的人称和时态，考虑一般过去时，用第一人称来写。写出单个句子，使用正确的连词连句连句成 段。写这篇文章时要注意：提示中的内容比较泛泛，要适当补充。分三自然段写，第一自然段说明自己写 这封信的目的，第二自然段，叙述自己不愉快的就餐经历。第三自然段，希望餐厅经理解决这个问题， 杜 绝此类时间再次发生。 【范文】 Dear Madam or Sir， I'm Li Hua, a customer of your restaurant. I'm writing to you because of the unpleasant experience we had in your restaurant. Last Friday I booked a table in near the window for dinner in your restaurant in advance because I was to treat my two American friends to a typical Chinese meal. But I was quite disappointed at your service. We went there at the time as arranged, only be told there were no seats available. What annoyed us most was that when we explained to the waitress, instead of helping us solve the problem, she shouted at us rudely. Beside when we began our dinner, we found the food not fresh and some dishes were salty. Thus it is my sincere hope that you can look into the case and take some measures to prevent such things happening again. I’d appreciate it . . you could give me a reasonable explanation as soon as possible. Yours, Li Hua 【亮点点击】 本书面表达，要点齐全，上下文连贯，使用一定数量的句式结构，让句子更加生动丰满，同时运用了 许多高级词汇和固定短语，提高文章档次，体现了对英语的熟练驾驭能力。例如：I'm writing to you because of the unpleasant experience we had in your restaurant.运用了定语从句；We went there at the time as arranged, only be told there were no seats available.运用了不定式作结果状语和宾语从句；What annoyed us most was that when we explained to the waitress, instead of helping us solve the problem, she shouted at us rudely.运用了主语 从句、表语从句和时间状语从句。 Writing 3 假设你是李华，你在上周搭坐 102 号公交车，该公交车司机的不文明行为让乘客很恼怒，于是你向公 交车公司写一封投诉信，要点如下：1. 司机不文明行为：大声讲话，紧急刹车，态度粗鲁等。2.希望尽快 查清此事。 注意：1.词数 100 词左右。2. 可以适当增加细节，以使得行文连贯。 ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ 【写作指导】 考查开放性作文，写作时开放性作文给出的一个话题，并有部分的文字提示。给考生自由发挥的余地 较大。对于考生的综合能力要求较高，要求考生有很强的谋篇布局能力和组织要点能力。在完成开放式作 文时，首先要选择自己熟悉的短语或者句型，在你的能力范围之内选择句式时要注意变化，这样才可以更 好的驾驭写作，同时也要选择合适的连接词，把各个要点组织成一个完整的整体。 【范文】 Dear sir, I'm Li Hua. I'm writing to complain about one of your business bus-driver’s improper and rude behaviors. Last Sunday I was taking the number 102 bus whose driver not only kept on talking with a man lovely but also drove very fast. So some passengers advised him to concentrate on driving, but he didn't pay attention. What's worse, he drove even faster. Some passengers couldn't bear it, asking the driver to keep the passengers’ safety in mind. But the driver stopped the bus so suddenly that all the passengers nearly lost their balance. However, he didn't apologize, but said rudely: “it's none of your business.” I sincerely hope you can investigate these incidents and proper measures should be taken to prevent such an incident happening again. 【亮点点击】 范文中运用一些常见的短语，complain about 抱怨，not only …but also 不但……而且……，concentrate on 集中精力……，Keep in mind 记在心里……， what's worse, 更糟糕的是……，it's none of your business. 不 关你的事。 Writing 4 假设你是李华。上个月你从国外网站订购了一件衬衫，一件外套和一条裤子，收到货后你发现衬衫不 是你要的尺码，而且少了一粒纽扣，外套上有个小洞，裤子不是你要的颜色，请你给该网站客服写封投诉 信。内容包括：1.出现的问题；2，你希望的解决方案 3.希望能尽快得到回复。 注意： 1.100 词左右，开头，结尾已经给出，但计入总词数。2.可以适当增加细节，以使得行文连贯。 参考词汇：button 纽扣 order 定货，定单 refund 退款 Dear manager, I’m writing to you for the camera I bought last month while I was travelling in your country. ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ Thank you for your consideration. Sincerely yours Li Tao 【写作指导】 本文要求给网店客服写封投诉信，内容包括：1.出现的问题；2，你希望的解决方案 3.希望能尽快得到回复。 应该用一般过去时说明出现的问题，一般现在时说明第二和第三方面的内容；人称应该以第一人称为主， 写作时注意增加细节，使衔接合理；还要尽量用高中阶段学习的词汇和句型，注意长短搭配和高级词汇句 型的应用。 【范文】 Dear Sir or Madam, I'm writing to make a complaint about a shirt, a coat and a pair of trousers which I bought from your online shop last month. Unfortunately, when the order arrived I realized that the shirt had a button missing and was not the size I had ordered. In addition, when I tried out on the coat, I noticed that it had a hole in it. What's worse, the color of the trousers was not what I had asked for either. On the whole, I'm not satisfied with your goods, I would like you to either change the order or give me a full refund. Yours, Li Hua 【亮点点击】 本文结构明确，思路清晰，把内容要点都涵盖了，同时注意应用了较高级的短语和句子，对文章增设 不少。比如：I'm writing to make a complaint about a shirt, a coat and a pair of trousers which I bought from your online shop last month. 运用了定语从句；唉，Unfortunately, when the order arrived I realized that the shirt had a button missing and was not the size I had ordered. 运用了时间状语从句和宾语从句；What's worse, the color of the trousers was not what I had asked for either. 运用了表语从句。文章还注意了句子的变化和衔接，如 In addition, what's worse ，on the whole 等。 Writing 5 假设你叫李华，请就本校食堂存在的问题，向校长写一封投诉信。内容包括：一投诉的原因；二投诉 的具体问题，2 到 3.点；三提出的合理建议。 注意： 1.100 词左右，开头，结尾已经给出，但计入总词数。2.可以适当增加细节，以使得行文连贯。 Dear Headmaster, I am Li Hua, a senor 3 student. ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ Yours sincerely, Li Hua 【写作指导】 书面表达属于应用文，要求写一封投诉信。第 1 步：根据提示可知，假如你是一名高中学生，名叫李华， 请你就本校食堂存在的问题向校长写封投诉信。内容包括投诉的原因，投诉的具体问题，提出合理的建议。 第 2 步：根据写作要求确定关键词组及句子。You complain about the poor service of our canteen 抱怨我们食堂 的服务差；the vegetables are over cooked，蔬菜煮得过久；compared with takeout food 与其他外卖相比。第 4 步：连句成文。注意使用恰当的连接词进行句子之间的衔接与过渡，书写一定要清晰规范，保持整洁美观 的界面是非常重要的。 【范文】 Dear Headmaster, I am Li Hua, a senor 3 student. I venture to write you a letter to complain about the poor service of our canteen. What makes the students complain about the most is the poor quality of the food. The steam bread is often cold and the vegetables are overcooked. With the declining quality of the restaurant of our school, it is intolerable for us students to meal at school. In addition, compared with chicken out food, the price of the food in our canteen is so high that many poor students are burdened heavily. Worse still, tableware that isn’t sanitized is used from time to time, and some students are ill as a result of it. I strongly recommend that these problems should be solved as soon as possible. I would appreciate it if you could take my complaint seriously. Sincerely yours, Li Hua 【亮点点击】 本文内容完整，语言规范，语篇连贯，词数适当。另外全文没有中国式英语句式，显示了很高的英语驾驭 能力。如：What makes the students complain about the most is the poor quality of the food. 运用了主语从句；In addition, compared with chicken out food, the price of the food in our canteen is so high that many poor students are burdened heavily. 运用了结果状语从句；Worse still, tableware that isn’t sanitized is used from time to time, and some students are ill as a result of it. 运用了定语从句等。