2019届高考英语二轮书面表达高分练兵场：（10）应用文写作-道歉信与投诉信

2019届高考英语二轮书面表达高分练兵场：（10）应用文写作-道歉信与投诉信

应用文写作-道歉信与投诉信 ‎1、假设你叫李华,你的一个朋友Joe刚从美国归来,邀请你参加本周日在他家举办的生日聚会,但你不能参加,请你根据以下要点给他写一封道歉信:‎ ‎1. 表达想参加的意愿;         ‎ ‎2. 忙于准备遵义四中的第一次月考(Zunyi No.4 High School’s Monthly Exam 1);‎ ‎3. 由于感冒,身体不适;‎ ‎4. 表示歉意并另约时间。‎ 注意:可适当添加细节以使行文连贯;词数100左右,开头和结尾已给,不计入总字数。‎ Dear Joe,‎ ‎    I’m extremely sorry to tell you that ‎________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    Best wishes.‎ Yours,‎ Li Hua ‎2、假如你是张莹,上周在外教Mr.John的口语课上使用手机被老师发现,手机被没收。请给外教写一封道歉信,内容应包括以下要点: ‎ ‎1.表示歉意; ‎ ‎2.解释上课使用手机的原因; ‎ ‎3.提出自己的请求并适当表态。 ‎ 注意:‎ ‎1.字数100左右; ‎ ‎2.可适当添加细节使文章连贯; ‎ ‎________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________‎ ‎3、假如你是李华,昨天晚饭时你的同学 Mary 告诉你她打算报考历史专业,但是你说了打击她的话,令她很失望。请用英语给她写一封道歉信,要点如下:‎ ‎1.向她表示道歉;‎ ‎2. 表达你现在的认识;‎ ‎3. 请求她的原谅。‎ 注意:‎ ‎1.词数 80 左右;‎ ‎2.可以适当增加细节,以使行文连贯;‎ ‎3. 开头和结尾已为你写好,不计入总词数。‎ Dear Mary,‎ ‎________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Li Hua ‎4、假如你是李华,你在外教Mr.Smith星期一的阅读课上迟到了,请根据以下提示给史密斯先生写一封电子邮件道歉。‎ ‎1. 道歉原因:因迟到而破坏正常的教学进程;‎ ‎2. 希望帮老师做点什么事情弥补;‎ ‎3. 表达以后不迟到的决心。‎ 注意:‎ ‎1.词数100左右;‎ ‎2. 可以适当增加细节,以使行文连贯;‎ ‎3. 开头语已为你写好,不计入总词数。‎ Dear Mr. Smith,‎ ‎    I am writing to apologize ‎________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours sincerely,‎ LiHua ‎5、假如你是李华,是某英语学习网站的注册会员,但最近在使用该学习网站时发现一些不太满意的地方。因此,给该网站英语顾问Mike先生写一封投诉信,内容包括:‎ ‎1.投诉原因;‎ ‎2.提出建议。‎ 注意:‎ ‎1. 词数在80左右;‎ ‎2. 可适当增加细节,以使行文连贯;‎ ‎3. 开头和结尾已为你写好,但不计入总词数。‎ Dear Mr. Mike,‎ I’ve recently signed up for your English learning website. ‎ ‎________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours respectfully,‎ Li Hua ‎6、假设你是李华,你于今年暑假7月20日结束纽约之旅,并乘坐LZ238次航班从纽约飞回广州,但是飞机延误7小时,据此请你用英语给航空公司写一封投诉信,内容如下:‎ ‎1、写信目的 ‎2、投诉内容 ‎3、要求赔偿 ‎ 注意:‎ ‎1. 字数100词左右。‎ ‎2. 可以适当增加细节,以使行文更连贯。‎ ‎3. 开头和结尾已给出。(不计入总词数)‎ 参考词汇:赔偿compensation Dear Sir/Madam,‎ ‎________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    I enclose my boarding pass and look forward to hearing from you shortly.‎ Yours faithfully,‎ Li Hua ‎7、假如你是李津.你于2018年2月20日在网上订购了一本英国原版书Harry Potter and the Deathly Hallows(￡10.00),一周后收到,发现书存在质量问题.请给客服部经理写封投诉邮件,说明情况和要求.要点如下:‎ ‎☆商品名称、订购时间及价格;‎ ‎☆何时发现何种质量问题(印刷错误,缺页等);‎ ‎☆要求退款或换货,建议改进产品质量.‎ 注意:‎ ‎(1)请使用规范英语,词数不少于100词,开头和结尾已给出,不计入总词数;‎ ‎(2)可适当增加细节,以使内容充实、行文连贯.‎ Manager Customer and Service Department Dear Sir/Madam,‎ ‎________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________‎ ‎8、假定你是李华,你在在某网站上买了一个家用机器人,但使用过程中发现了一些问题,请根据以下提示给该网站写一封投诉信。‎ ‎1. 投诉的问题(不易操作、不服从主人的命令、经常出故障等等)‎ ‎2. 希望得到的结果(退货退款、修理或调换)‎ 注意:‎ ‎1.词数120左右,‎ ‎2.可以适当增加细节,以便使行文连贯 Dear Sir/ Madam,‎ ‎    I ’m writing to complain about ‎________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    I’m looking forward to your early reply.‎ Yours sincerely,‎ Li Hua ‎ ‎ ‎ ‎ ‎ ‎ 答案以及解析 ‎1答案及解析：‎ 答案：‎ Dear Joe,‎ ‎    I’m extremely sorry to tell you that I am unable to go to your birthday party this Sunday.‎ ‎    It is very kind of you to invite me and I’m really looking forward to going there and sharing your happy experiences abroad. However, much to my regret, I will be absent from your party owing to the fact that Zunyi No.4 High School’s Monthly Exam 1 is just around the corner, for which I am now really busy preparing.What’s worse, having caught a bad cold lately, I’d rather I stayed at home right now instead of going anywhere.‎ I’m truly sorry. I hope you will forgive me and accept my sincere apology. Wishing you a nice time!‎ ‎    Best wishes.‎ Yours,‎ Li Hua ‎ ‎ ‎ ‎ ‎2答案及解析：‎ 答案：‎ Dear Mr.John,‎ ‎    I’m really sorry about my using the mobile phone in your lecture last week. Please accept my heart-felt apology for being so rude.    I know any word might sound a made-up excuse. But I didn’t use the mobile phone for no reason. I was trying to apply to some American universities last week and that day, I got an offer and they needed my further information immediately. Therefore, I had no other choice but to try sending them a text message in class and that was exactly what I was doing when you discovered. I promise it will never happen again. But I do need my phone back to get in touch with others. Will you be kind enough to give it back to me? I sincerely hope you can accept my apology and understand my situation.‎ Yours ‎ ‎ ‎3答案及解析：‎ 答案：‎ Dear Mary,‎ ‎    I’m writing to apologize for what I said to you at dinner yesterday. I shouldn’t have told you that history was a useless major. Even worse, I spoke without thinking and didn’t take your feelings into consideration.‎ ‎    There’s no arguing that what I said was improper, and I should have known how let down you would be to get such a discouraging response from a friend. I’m so sorry for my stupid words and hope that you can generously forgive me.‎ ‎    Wish our friendship can be continued. (87 words)‎ Yours,‎ Li Hua ‎ ‎ ‎4答案及解析：‎ 答案：‎ Dear Mr.Smith,‎ ‎    I am writing to apologize for being late for your reading class on Monday. I am very sorry for any inconvenience that I may cause in your teaching, and I want to express my deep regret. I would appreciate your allowing me to take some make-up action. Maybe I can volunteer to be your assistant in the reading activity sometime soon. If you agree, please let me know when we can arrange to complete this project.‎ ‎    I promise that I will never be late for class again and will do my beat to fully contribute to the smooth functioning of the classroom. At last, I hope you can accept my sincere apology.‎ Yours sincerely,‎ Li Hua ‎ ‎ ‎5答案及解析：‎ 答案：‎ Dear Mr. Mike,‎ ‎    I've recently signed up for your English learning website. But when I used your website, I found some problems to be solved. Therefore, I’m writing to you.‎ ‎    First of all, some content is relatively old. That's to say, it's not updated in time, which will affect our interest in learning. Secondly, there are some reading materials that are not proper for us middle school students. Eventually, as a famous website, your service should satisfy us users.‎ ‎    I sincerely hope thatvou should listen to me carefully and improve your website.‎ Yours respectfully,‎ Li Hua ‎(86 words)‎ 解析：‎ 审题分析 ‎1. 审体裁:文章体裁属于应用文之投诉信;‎ ‎2. 审布局:语篇布局要巧妙,过渡须自然,合情合理;‎ ‎3. 审语句:语句要委婉,以利于被投诉人虚心接受;‎ ‎4. 审立意:为英语学习网站办得更好,受众得到更好的服务;‎ ‎5. 审逻辑:根据英语表达的需要,对要点进行梳理整合,选择恰当的句型表达;‎ ‎6. 审时态:以一般现在时为主,适当使用一般过去时、现在完成时及一般将来时;‎ ‎7. 审人称:投诉人用第一称,投诉对象用第二人称。‎ 思路点拨 ‎1. 简单介绍自己写信的目的;‎ ‎2. 说明上网站学习过程中发现了问题;‎ ‎3. 将这些问题向该网站的英语顾问Mike先生进行投诉;‎ ‎4. 将写信的目的、发现的问题、投诉的理由进行有效的整合;‎ ‎5. 主要结合自身的感受,适当地将内容进行升华;‎ ‎6. —定要联系自我实际体验并对网站提出可行性建议。‎ 高分揭秘 短文结构清晰,要点齐全,语言流畅,使用了较高级的词汇: write to, first of all, relatively, be updated in time, aflect one’s interest in,be not proper for,listen to等。文章中句式变化层出不穷,如when引导的时间状语从句,there be结构,that引导的宾语从句, which引导的非限制性定语从句等,这些多样化句式的精准表达给文章增添了很多亮点。本题满分15分,本文得14分。‎ ‎ ‎ ‎6答案及解析：‎ 答案：‎ Dear Sir/Madam,‎ ‎    I was a passenger on flight LZ238 from New York to Guangzhou on July 20 this summer holiday. I’m writing to make a complaint about the service I received, and ask for reasonable compensation.‎ ‎    I enjoyed my stay in New York, but the return trip drove me mad. I waited for 7 hours before I finally boarded the flight. What also disappointed me was that your staff were unhelpful, never explaining to us what caused the delay or informing us of how long I had to wait.‎ It's a legal requirement for airline operators to provide immediate information of the flight if a long delay happens. I would therefore expect some compensation for your failure to observe this regulation.‎ ‎    I enclose my boarding pass and look forward to hearing from you shortly.‎ Yours faithfully Li Hua ‎ ‎ ‎7答案及解析：‎ 答案： ‎ Dear Sir/Madam,‎ ‎     I'm writing to you to make a complaint about your product.‎ ‎    I placed an order by the Internet for a copy of Harry Potter and the Deathly Hallows on February 20th, 2018, which is priced at 10 Pounds. A week later I received a package from your company and as I unpacked it, to my surprise, I found the back cover of the book missing. Although it won't affect my reading of the story, I do wish to have a perfect copy.‎ ‎    I request that you send me another copy as soon as possible. And of course I will return the copy in my hands back to you. This incident shows there is room for improvement concerning your quality control. I do hope you could look into the matter and find out what caused it.‎ ‎    I'm looking forward to your reply.‎ Yours sincerely,‎ Li Jin ‎ ‎ ‎8答案及解析：‎ 答案： Dear Sir or Madam,‎ ‎    I ’m writing to complain about the robot that I bought from your website several days ago.‎ ‎    There seems to be something wrong with the robot. First of all, it is not easy to operate, which has caused me much trouble. Second, it sometimes disobeys my instructions. Once it even fought with me in public, making me embarrassed. Third, it often goes wrong, while a robot of high quality shouldn’t have so many problems.‎ ‎    Due to its poor quality and much inconvenience it has caused, I wonder whether you can do something about it. Could refund my money if I send the robot back? If it can’t be helped, I wish you could have it repaired or changed.‎ ‎    I’m looking forward to your early reply.‎ Yours sincerely,‎ Li Hua ‎ ‎