【英语】2019届二轮复习书面表达第十一讲应用文七：投诉信（4页word版）

【英语】2019届二轮复习书面表达第十一讲应用文七：投诉信（4页word版）

‎2019届二轮复习书面表达第十一讲应用文七：投诉信 Dear ________.‎ I am ________.I am writing to complain about ________./I’m writing this letter to notify you about a problem I am having with ________(具体事件)．‎ The reason for my dissatisfaction is ________.First of all，________(投诉一)．In addition，________(投诉二)．Under these circumstances，I find it ________(影响)．‎ Frankly speaking，this is the worst experience I have ever had，and I would like to have this matter settled by ________(期望)．‎ Thank you for your consideration./I look forward to your early reply.‎ Yours，‎ ‎________‎ ‎①写信的原因。‎ ‎②具体说明投诉的原因及问题带来的后果。‎ ‎③提出希望或期待达到的效果。‎ ‎1．必备亮点词汇 complain v．　投诉 dissatisfaction n. 不满 ashamed adj. 愧疚的 disappointment n. 失望 investigate v. 调查 annoyed adj. 恼火的 ashamed adj. 惭愧的 explanation n. 解释 ‎2．经典套用句型 ‎·闪亮篇首句 I am writing to you to complain about...‎ 我写信向你投诉……‎ I hate to bring this up，but...‎ 我不想提起这件事，但是……‎ It is hard for me to understand...‎ 我很难理解……‎ I want to complain in the strongest term about...‎ 对于……我想提出强烈抗议。‎ I want to express my dissatisfaction about...‎ 我想表达我对……的不满。‎ I am really annoyed about it.‎ 我对这件事真的很恼火。‎ ‎·出彩篇中句 I was astonished because... was obvious and I didn’t think you should neglect this deficiency.‎ 我很惊讶，因为……如此明显，我认为你们不应该忽略这个缺陷。‎ I have dialed your service number for several times and it was always busy.‎ 我已经拨打你们的服务电话多次了，但是一直占线。‎ To improve the situation you can take the following measures.‎ 为了改进这种情况，你们可以采取以下措施。‎ I was so desperate on hearing that.‎ 听到这些话，我很绝望。‎ Now this problem keeps worrying me.‎ 现在这个问题仍然困扰着我。‎ To remedy the matter，I suggest making the following changes.‎ 为了补救这个问题，我建议做出如下改变。‎ ‎·精彩篇尾句 Can you change a new one for me as soon as possible?‎ 你们能不能尽快给我换新的？‎ I believe you will take my complaints seriously and...‎ 我相信你会认真对待我的投诉，并且……‎ I hope you will give due attention to this matter.‎ 希望你能对此事给予适当的重视。‎ I hope you will kindly investigate...‎ 我希望你对……进行调查。‎ Thanks for your consideration.‎ 谢谢你们予以考虑。‎ 假设你是卜曼宜，你购买了一部某外国公司生产的手机，因有质量问题，要求该公司更换。请根据下列要点，用英文写一封电子邮件。要点：‎ ‎1．问题：手机不响铃，不能发短信；该产品已售完，无法更换；型号新，无配件，无法维修。‎ ‎2．要求：公司尽快予以更换。‎ 注意：词数为100左右 参考词汇：配件 spare part Dear Sir，‎ I am writing to you for the mobile phone of DephoneS250 I bought on 20th April 2008 at Tele Mail in Wuhan，P.R. China. Ten days after that，it didn’t ring and send out messages. Then I took it to the seller，but was told that the products of this model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China，it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long？Therefore，I request that you send me a new one of the same model within a month.‎ Thank you for your consideration.‎ Sincerely yours，‎ Bu Manyi