2018届二轮复习写作专题：投诉信课件（16张）

2018届二轮复习写作专题：投诉信课件（16张）

2018届 二轮复习 写作专题：投诉信 文体概述 投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言方面，要注意把握分寸，要公平、公正。投诉信应包括三个方面的内容： 1. 表明写信目的，投诉的内容。 2. 投诉的具体原因。 3. 希望得到的结果。 常用语块 1. 抱怨 ________________________ 2. 表达不满 ________________________ 3. 忍受 ________________________ 4. 对 …… 满意 ________________________ 5. 糟糕的服务 ________________________ poor service complain about convey/express one’s dissatisfaction put up with/bear be content/satisfied with 6. 采取措施 ________________________ 7. 解决问题 ________________________ 8. 预防 …… 发生 ________________________ 9. 调查此次事件 ________________________ 10. 以粗鲁的方式 ________________________ in a rude manner take measures deal with/solve the problem prevent…from happening investigate/look into the matter/incident 11. 向 …… 道歉 ______________________ 12. 出乎意料 ______________________ 13. 不用说 ______________________ 14. 尽快 ______________________ 15. 把某事牢记在心 ______________________ make an apology to…/apologize to… out of one’s expectation needless to say as soon as possible bear sth. in mind 套用句式 我写信是投诉关于 …… 2. 这几年我对你们的服务都很满意，但是我写信是表达关于 …… 的不满。 2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about… 1. I am writing to complain about… 3. 我对 …… 不满意有一些主要原因。首先， …… 更糟糕的是， …… 最后， …… 3. There are some main reasons why I am not content with… At first, … What’s worse, … Eventually, … 4. 我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。 5. 你若能尽快采取措施处理这个问题，我将感激不尽。 4. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again. 5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible. 习作修改 ( 做短文改错，背经典范文 ) Dear Sir, I’m writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20 th Apr. 2015 at Teemall . Ten days before that, it didn’t ring or sent text messages. Then I took them to the seller, but was told that the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. on after send it months He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible. Sincerely yours, Bu Manyi impossible hearing How ∧ the 课堂练习 假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下： 1. 问题：牛肉面有苍蝇，服务员态度粗鲁。 2. 要求：餐厅赔礼道歉。 注意： 1. 词数 100 左右。 2. 可以适当增加细节，以使行文连贯。 3. 开头语和结束语已为你写好。 Dear Sir, I am Li Hua , a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m writing to express my dissatisfaction about the poor service of your waiters. Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Out of my expectation , he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say , such a way of treating customers is unacceptable . It’s my sincere hope that you can investigate the matter seriously and make a formal apology to me. I look forward to a better service next time. Sincerely yours, Li Hua 课外作业 假定你是李华，你在上周日搭坐 102 号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下： 1. 司机的不文明行为 ( 大声讲话、紧急刹车、态度粗鲁等 ) 。 2. 希望尽快查清此事。 注意： 1. 词数 100 左右。 2. 可以适当增加细节，以使行文连贯。 3. 开头语和结束语已为你写好。 Dear Sir, I am Li Hua . I am writing to complain about one of your bus-drivers’ improper and rude behaviors. Last Sunday, I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didn’t pay any attention . What’s worse , he drove even faster. Then another passenger couldn’t bear it, asking the driver to keep the passengers’ safety in mind . But the driver stopped the bus so suddenly that all the passengers nearly lost their balance . However, he didn’t apologize but said rudely “It’s none of your business.” I sincerely hope you can investigate this incident and proper measures should be taken to prevent such an incident happening again. Sincerely yours, Li Hua