2012年硕士研究生考研英语(二)真题及答案

2012年硕士研究生考研英语(二)真题及答案

2012年硕士研究生考研英语(二)真题及答案Section1 UseofEninglish　　Directions:　　MillionsofAmericansandforeignersseeGI.Joeasamindlesswartoy,thesymbolofAmericanmilitaryadventurism,butthat’snothowitusedtobe.Tothemenandwomenwho1)inWorldWarIIandthepeopletheyliberated,theGI.wasthe2)mangrownintohero,thepoolfarmkidtornawayfromhishome,theguywho3)alltheburdensofbattle,whosleptincoldfoxholes,whowentwithoutthe4)offoodandshelter,whostuckitoutanddrovebacktheNazireignofmurder.thiswasnotavolunteersoldier,notsomeonewellpaid,5)anaverageguy,up6)thebesttrained,bestequipped,fiercest,mostbrutalenemiesseenincenturies。　　Hisnameisnotmuch.GI.isjustamilitaryabbreviation7)GovernmentIssue,anditwason allofthearticle8)tosoldiers.AndJoe?Acommonnameforaguywhonever9)itto thetop.JoeBlow,JoeMagrac…aworkingclassname.The UnitedStateshas10)hadapresidentorvicepresidentorsecretaryofstateJoe。　　GI.joe hada(11)careerfightingGerman,Japanese,and Koreantroops.Heappersasacharacter ,ora(12)ofamerican personalities,inthe1945movieTheStoryofGI.Joe,basedonthelastdaysofwarncorrespondentErniePyle.SomeofthesoldiersPyle(13)portraydethemselvesinthefilm.Pylewasfamousforcoveringthe(14)sideofthewarl,writingaboutthedirt-snow–and-mudsoldiers,nothowmanymileswere(15)orwhattownswerecapturedorliberated,Hisreports(16)the“willie”cartoonsoffamedStarsandStripesartistBillMaulden.Bothmen(17)thedirtandexhaustionofwar,the(18)ofcivilizationthatthesoldierssharedwitheachotherandthecivilians:coffee,tobacco,whiskey,shelter,sleep.(19)Egypt,France,andadozenmorecountries,G.I.JoewasanyAmericansoldier,(20)themostimportantpersonintheirlives。　　1.[A]performed  [B]served   [C]rebelled   [D]betrayed　　2.[A]actual  [B]common   [C]special   [D]normal　　3.[A]bore   [B]cased   [C]removed   [D]loaded　　4.[A]necessities   [B]facilitice   [C]commodities   [D]propertoes　　5.[A]and   [B]nor   [C]but   [D]hence　　6.[A]for   [B]into   [C]form  [D]against　　7.[A]meaning   [B]implying   [C]symbolizing   [D]claiming　　8.[A]handedout   [B]turnover   [C]broughtback   [D]passeddown　　9.[A]pushed   [B]got   [C]made   [D]managed　　10.[A]ever   [B]never   [C]either   [D]neithern　　11.[A]disguised   [B]disturbed   [C]disputed   [D]distinguished　　12.[A]company   [B]collection   [C]community   [D]colony　　13.[A]employed   [B]appointed   [C]interviewed   [D]questioned　　14.[A]ethical   [B]military   [C]political   [D]human　　15.[A]ruined   [B]commuted   [C]patrolled   [D]gained　　16.[A]paralleled   [B]counteracted   [C]duplicated   [D]contradicted　　17.[A]neglected   [B]avoided   [C]emphasized   [D]admired　　18.[A]stages   [B]illusions   [C]fragments   [D]advancea　　19.[A]With   [B]To   [C]Among   [D]Beyond　　20.[A]onthecontrary   [B]bythismeans  [C]fromtheoutset   [D]atthatpoint　　SectionIIResdiongComprehension　　PartA　　Directions:n　　Readthefollowingfourtexts.answerthequestionaftereachtextbychoosingA,B,CorD.MarkyouranswersonANSWERSHEET1.(40points)　　Text1　　Homeworkhasneverbeenterriblypopularwithstudentsandevenmanyparents,butinrecentyearsithasbeenparticularlyscorned.Schooldistrictsacrossthecountry,mostrecentlyLosAngelesUnified,arerevisingtheirthinkingonhiseducationalritual.Unfortunately,L.A.Unifiedhasproducedaninflexiblepolicywhichmandatesthatwiththeexceptionofsomeadvancedcourses,homeworkmaynolongercountformorethan10%ofastudent’sacademicgrade。　　Thisruleismeanttoaddressthedifficultythatstudentsfromimpoverishedorchaotichomesmighthaveincompletingtheirhomework.Butthepolicyisunclearandcontradictory.Certainly,nohomeworkshouldbeassignedthatstudentscannotdowithoutexpensiveequipment.Butifthedistrictisessentiallygivingapasstostudentswhodonotdotheirhomeworkbecauseofcomplicatedfamilylives,itisgoingriskilyclosetotheimplicationthatstandardsneedtobeloweredforpoorchildren。　　Districtadministratorssaythathomeworkwillstillbeapatofschooling:teachersareallowedtoassignasmuchofitastheywant.Butnwithhomeworkcountingfornomorethan10%oftheirgrades,studentscaneasilyskiphalftheirhomeworkandseeveylittledifferenceontheirreportcards.Somestudentsmightdowellonstatetestswithoutcompletingtheirhomework,butwhataboutthestudentswhoperformedwellonthetestsanddidtheirhomework?Itisquitepossiblethatthehomeworkhelped.Yetratherthanempoweringteacherstofindwhatworksbestfortheirstudents,thepolicyimposesaflat,across-the-boardrule。Atthesametime,thepolicyaddressesnoneofthetrulythornyquestionsabouthomework.Ifthedistrictfindshomeworktobeunimportanttoitsstudents’academicachievement,itshouldmovetoreduceoreliminatetheassignments,notmakethemcountforalmostnothing.Conversely,ifhomeworkdoesnothingtoensurethatthehomeworkstudentsarenotassigningmorethantheyarewillingtoreviewandcorrect。　　Thehomeworkrulesshouldbeputonholdwhiletheschoolboard,whichisresponsibleforsettingeducationalpolicy,looksintothematterandconductspublichearings.ItisnottoolateforL.A.Unifiedtodohomeworkright。　　21.Itisimpliedinparagraph1that nowadayshomework_____。　　[A]isreceivingmorecriticismn　　[B]isnolongeraneducationalritual　　[C]isnotrequiredforadvancedcourses　　[D]isgainingmorepreferences　　22.L.A.Unifiedhasmadetheruleabouthomeworkmainlybecausepoorstudents_____。　　[A]tendtohavemoderateexpectationsfortheireducation　　[B]haveaskedforadifferenteducationalstandard　　[C]mayhaveproblemsfinishingtheirhomework　　[D]havevoicedtheircomplaintsabouthomework　　23.AccordingtoParagraph3,oneproblemwiththepolicyisthatitmay____。　　[A]discouragestudentsfromdoinghomework　　[B]resultinstudents'indifferencetotheirreportcards　　[C]underminetheauthorityofstatetests　　[D]restrictteachers'powerineducation　　24.AsmentionedinParagraph4,akeyquestionunansweredabouthomeworkiswhether______.[A]itshouldbeeliminatedn　　[B]itcountsmuchinschooling　　[C]itplacesextraburdensonteachers　　[D]itisimportantforgrades　　25.Asuitabletitleforthistextcouldbe______。　　[A]WrongInterpretationofanEducationalPolicy　　[B]AWelcomedPolicyforPoorStudents　　[C]ThornyQuestionsaboutHomework　　[D]AFaultyApproachtoHomework　　Text2　　Prettyinpink:adultwomendonotrememerbeingsoobsessedwiththecolour,yetitispervasiveinouryounggirls’lives.Ttisnotthatpinkisintrinsicallybad,butitissuchatinysliceoftherainbowand,thoughitmaycelebrategirlhoodinoneway,italsorepeatedlyandfirmlyfusesgirls’identitytoappearance.Thenitpresentsthatconnection,evenamongtwo-year-olds,betweengirlsasnotonlyinnocentbutasevidenceofinnocence.Lookingaround,Idespairedatthesingularlackofimaginationaboutgirls’livesandinterests。　　Girls’attractiontopinkmayseemunavoidable,somehowencodedintheirDNA,butaccordingtoJoPaoletti,anassociateprofessorofnAmericanStudies,itisnot.Childrenwerenotcolour-codedatalluntiltheearly20thcentury:intheerabeforedomesticwashingmachinesallbabiesworewhiteasapracticalmatter,sincetheonlywayofgettingclothescleanwastoboilthem.What’smore,bothboysandgirlsworewhatwerethoughtofasgender-neutraldresses.Whennurserycolourswereintroduced,pinkwasactuallyconsideredthemoremasculinecolour,apastelversionofred,whichwasassociatedwithstrength.Blue,withitsintimationsoftheVirginMary,constancyandfaithfulness,symbolisedfemininity.Itwasnotuntilthemid-1980s,whenamplifyingageandsexdifferencesbecameadominantchildren’smarketingstrategy,thatpinkfullycameintoitsown,whenitbegantoseeminherentlyattractivetogirls,partofwhatdefinedthemasfemale,atleastforthefirstfewcriticalyears。　　Ihadnotrealisedhowprofoundlymarketingtrendsdictatedourperceptionofwhatisnaturaltokins,includingourcorebeliefsabouttheirpsychologicaldevelopment.Takethetoddler.Iassumedthatphasewassomethingexpertsdevelopedafteryearsofresearchintochildren’sbehaviour:wrong.Turnsout,acdordingtoDanielCook,ahistorianofchildhoodconsumerism,itwaspopularisedasamarketingtrickbyclothingmanufacrurersinthe1930s。n　　Tradepublicationscounselleddepartmentstoresthat,inordertoincreasesales,theyshouldcreatea“thirdsteppingstone”betweeninfantwearandolderkids’clothes.Ttwasonlyafter“toddler”becameacommonshoppers’termthatitevolvedintoabroadlyaccepteddevelopmentalstage.Splittingkids,oradults,intoever-tiniercategorieshasprovedasure-firewaytoboostprofits.Andoneoftheeasiestwaystosegmentamarketistomagnifygenderdifferences–orinventthemwheretheydidnotpreviouslyexist。　　26.Bysaying"itis...therainbow"(Line3,Para.1)，theauthormeanspink______。　　[A]shouldnotbethesolerepresentationofgirlhood　　[B]shouldnotbeassociatedwithgirls'innocence　　[C]cannotexplaingirls'lackofimagination　　[D]cannotinfluencegirls'livesandinterests　　27.AccordingtoParagraph2,whichofthefollowingistrueofcolours？　　[A]Coloursareencodedingirls'DNA。　　[B]Blueusedtoberegardedasthecolourforgirls。　　[C]Pinkusedtobeaneutralcolourinsymbolisinggenders。n　　[D]Whiteispreferedbybabies。　　28.Theauthorsuggeststhatourperceptionofchildren'spsychologicaldevelopmentwasmuchinfluencedby_____。　　[A]themarketingofproductsforchildren　　[B]theobservationofchildren'snature　　[C]researchesintochildren'sbehavior　　[D]studiesofchildhoodconsumption　　29.WemaylearnfromParagraph4thatdepartmentstoreswereadvisedto_____。　　[A]focusoninfantwearandolderkids'clothes　　[B]attachequalimportancetodifferentgenders　　[C]classifyconsumersintosmallergroups　　[D]createsomecommonshoppers'terms　　30.Itcanbeconcludedthatgirls'attractiontopinkseemstobe____。　　[A]clearlyexplainedbytheirinborntendency　　[B]fullyunderstoodbyclothingmanufacturers　　[C]mainlyimposedbyprofit-drivenbusinessmenn　　[D]wellinterpretedbypsychologicalexpertsText 3In 2010. a federal judge shook America's biotech industry to its core. Companies had won patents for isolated DNA for decades-by 2005 some 20% of human genes were parented. But in March 2010 a judge ruled that genes were unpatentable. Executives were violently agitated. The Biotechnology Industry Organisation (BIO)， a trade group, assured members that this was just a “preliminary step” in a longer battle.    On July 29tnh they were relieved, at least temporarily. A federal appeals court overturned the prior decision, ruling that Myriad Genetics could indeed holb patents to two genss that help forecast a woman's risk ofbreast cancer. The chief executive of Myriad, a company in Utah,said the ruling was a blessing to firms and patients alike.    But as companies continue their attempts at personalised medicine, the courts will remain rather busy. The Myriad case itself is probably not over Critics make three main arguments against gene patents: a gene is a product of nature, so it may not be patented; gene patents suppress innovation rather than reward it; and patents' monopolies restrict access to genetic testssuch as Myriad's. A growing number seem to agree.Last year a federal task-force urged reform for patents related to genetic tests. In October the Department of Justice filed a brief in the Myriad case, arguing that an isolated DNA molecule “is no less a product of nature... than are cotton fibres that have been separated from cotton seeds. ”    Despite the appeals court's decision, big questions remain unanswered. For example, it is unclear whether the sequencing of a whole genome violates the patents of indivi dual genes within it. The case may yet reach the Supreme Court。　　AStheindustryadvances,however,othersuitsmayhaveanevengreaterimpact.companiesareunlikelytofilemanymorepatentsforhumanDNAmolecules-mostarealreadypatentedorin thepublicdomain.firmsarenowstudyinghowgenesintcract,lookingforcorrelationsthatmightbeusedtodeterminethecausesofdiseaseorpredictadrug’sefficacy,companiesareeagertowinpatentsfor‘connectingthedits’,expaainshanssauer,alawyerfortheBIO。　　Theirsuccessmaybedeterminedbyasuitrelatedtothisissue,broughtbytheMayoClinic,whichtheSupremeCourtwillhearinitsnextterm.TheBIOrtcentlyheldaconventionwhichincludedseddionstocoachlawyersontheshiftinglandscapeforpatents.Eachmeetingwaspacked。　　31.itcanbelearnedfromparagraphIthatthebiotechcompanieswouldlike-----　　A.theirexecutivestobeactiven　　B.judgestoruleoutgenepatenting　　C.genestobepatcntablc　　D.theBIOtoissueawarning　　32.thosewhoareagainstgenepatentsbelievethat----　　A.genetictestsarenotreliable　　B.onlyman-madeproductsarepatentable　　C.patentson genesdependmuchoninnovatiaon　　D.courtsshouldrestrictaccesstogenetictests　　33.accordingtohanssauer,companiesareeagertowinpatentsfor----　　A.establishingdiseasecomelations　　B.discoveringgeneinteractions　　C.drawingpicturesofgenes　　D.identifyinghumanDNA　　34.Bysaying“eachmeetingwaspacked”(line4,para6)theauthormeansthat-----　　A.thesupremecourtwasauthoritativen　　B.theBIOwasapowerfulorganization　　C.genepatentingwasagreatconcern　　D.lawyerswerekeentoattendconventiongs　　35.generallyspeaking,theauthor’sattitudetowardgenepatentingis----　　A.critical　　B.supportive　　C.scornful　　D.objective　　Text4　　Thegreatrecessionmaybeover,butthiseraofhighjoblessnessisprobablybeginning.Beforeitends,　　itwilllikelychangethelifecourseandcharacterofagenerationofyoungadults.Andultimately,itislikelytoreshapeourpolitics,ourculture,andthecharacterofoursocietyforyears。　　Noonetriesharderthanthejoblesstofindsilverliningsinthisnationaleconomicdisaster.Manysaidthatunemployment,whileextremelypainful,hadimprovedtheminsomeways;theyhadbecomenlessmaterialisticandmorefinanciallyprudent;theyweremoreawareofthestrugglesofothers.Inlimitedrespects,perhapstherecessionwillleavesocietybetteroff.Attheveryleast,ithasawokenusfromournationalfeverdreamofeasyrichesandbiggerhouses,andputanecessaryendtoaneraofrecklesspersonalspending。　　Butforthemostpart,thesebenefitsseemthin,uncertain,andfaroff.InTheMoralConsequencesofEconomicGrowth,theeconomichistorianBenjaminFriedmanarguesthatbothinsideandoutsidetheU.S.,lengthyperiodsofeconomicstagnationordeclinehavealmostalwaysleftsocietymoremean-spiritedandlessinclusive,andhaveusuallystoppedorreversedtheadvanceofrightsandfreedoms.Anti-immigrantsentimenttypicallyincreases,asdoesconflictbetweenracesandclasses。　　Incomeinequalityusuallyfallsduringarecession,butithasnotshrunkinthisone,.Indeed,thisperiodofeconomicweaknessmayreinforceclassdivides,anddecreaseopportunitiestocrossthem---especiallyforyoungpeople.TheresearchofTillVonWachter,theeconomistinColumbiaUniversity,suggeststhatnotallpeoplegraduatingintoarecessionseetheirlifechancesdimmed:thosewithdegreesfromeliteuniversitiescatchupfairlyquicklytowheretheyotherwisewouldhavebeeniftheyhadgraduatedinbettertimes;itisthemassesbeneaththemthatareleftbehind。n　　Intheinternetage,itisparticularlyeasytoseetheresentmentthathasalwaysbeenhiddenwinthinAmericansociety.Moredifficult,inthemoment,isdiscerningpreciselyhowtheseleantimesareaffectingsociety’scharacter.Inmanyrespects,theU.S.wasmoresociallytolerantenteringthisresessionthanatanytimeinitshistory,andavarietyofnationalpollsonsocialconflictsincethenhaveshownmixedresults.Wewillhavetowaitandseeexactlyhowthesehardtimeswillreshapeoursocialfabric.Buttheycertainlyit,andallthemoresothelongertheyextend。　　36.Bysaying“tofindsilverlinings”(Line1,Para.2)theauthorsuggestthatthejoblesstryto___。　　[A]seeksubsidiesfromthegovemment　　[B]explorereasonsfortheunermployment　　[C]makeprofitsfromthetroubledeconomy　　[D]lookonthebrightsideoftherecession　　37.AccordingtoParagraph2,therecessionhasmadepeople_____。　　[A]realizethenationaldream　　[B]struggleagainsteachother　　[C]challengetheirlifestylen　　[D]reconsidertheirlifestyle　　38.BenjaminFriedmanbelievethateconomicrecessionsmay_____。　　[A]imposeaheavierburdenonimmigrants　　[B]bringoutmoreevilsofhumannature　　[C]Promotetheadvanceofrightsandfreedoms　　[D]easeconflictsbetweenracesandclasses　　39.TheresearchofTillVonWachthersuggeststhatinrecessiongraduatesfromeliteuniversitiestendto_____。　　[A]lagbehindtheothersduetodecreasedopportunities　　[B]catchupquicklywithexperiencedemployees　　[C]seetheirlifechancesasdimmedastheothers’　　[D]recovermorequicklythantheothers　　40.Theauthorthinksthattheinfluenceofhardtimesonsocietyis____。　　[A]certain　　[B]positive　　[C]trivialn　　[D]destructive　PartB　　Directions:　　Readthefollowingtextandanswerthequestionsbyfindinginformationfromtheleftcolumnthatcorrespondstoeachofthemarkeddetailsgivenintherightcolumn.Therearetwoextrachoicesintherightcolumn.MarkyouranswersonANSWERSHEERT1.(10points)　　“Universalhistory,thehistoryofwhatmanhasaccomplishedinthisworld,isatbottomtheHistoryoftheGreatMenwhohaveworkedhere,”wrotetheVictoriansageThomasCarlyle.Well,notanymoreitisnot。　　Suddenly,Britainlookstohavefallenoutwithitsfavouritehistoricalform.Thiscouldbenomorethanapassingliterarycraze,butitalsopointstoabroadertruthabouthowwenowapproachthepast:lessconcernedwithlearningfromforefathersandmoreinterestedinfeelingtheirpain.Today,wewantempathy,notinspiration。　　FromtheearliestdaysoftheRenaissance,thewritingofhistorymeantrecountingtheexemplarylivesofgreatmen.In1337,PetrarchbeganworkonhisramblingwritingDeVirisIllustribus–OnFamousMen,highlightingthevirtus(orvirtue)ofclassicalheroes.Petrarchcelebratedtheirgreatnessinconqueringfortuneandrisingtothetop.ThisnwasthebiographicaltraditionwhichNiccoloMachiavelliturnedonitshead.InThePrince,thechampionedcunning,ruthlessness,andboldness,ratherthanvirtue,mercyandjustice,astheskillsofsuccessfulleaders。　　Overtime,theattributesofgreatnessshifted.TheRomanticscommemoratedtheleadingpaintersandauthorsoftheirday,stressingtheuniquenessoftheartist'spersonalexperienceratherthanpublicglory.Bycontrast,theVictorianauthorSamualSmileswroteSelf-Helpasacatalogueoftheworthylivesofengineers,industrialistsandexplores."Thevaluableexampleswhichtheyfurnishofthepowerofself-help,ifpatientpurpose,resoluteworkingandsteadfastintegrity,issuingintheformulationoftrulynobleandmanycharacter,exhibit,"wroteSmiles."whatitisinthepowerofeachtoaccomplishforhimself"HisbiographiesofJamesWalt,RichardArkwright andJosiahWedgwoodwereheldupasbeaconstoguidetheworkingmanthroughhisdifficultlife。　　ThiswasallabitbourgeoisforThomasCarlyle,whofocusedhisbiographiesonthetrulyheroiclivesofMartinLuther,OliverCromwellandNapoleonBonaparte.Theseepochalfiguresrepresentedliveshardtoimitate,buttobeacknowledgedaspossessinghigherauthoritythanmeremortals。n　　CommunistManifesto.Forthem,historydidnothing,itpossessednoimmensewealthnorwagedbattles:“Itisman,real,livingmanwhodoesallthat。”Andhistoryshouldbethestoryofthemassesandtheirrecordofstruggle.Assuch,itneededtoappreciatetheeconomicrealities,thesocialcontextsandpowerrelationsinwhicheachepochstood.For:“Menmaketheirownhistory,buttheydonotmakeitjustastheyplease;theydonotmakeitundercircumstanceschosenbythemselves,butundercircumstancesdirectlyfound,givenandtransmittedfromthepast。”　　Thiswasthetraditionwhichrevolutionizedourappreciationofthepast.InplaceofThomasCarlyle,BritainnurturedChristopherHill,EPThompsonandEricHobsbawm.Historyfrombelowstoodalongsidebiographiesofgreatmen.Wholenewrealmsofunderstanding—fromgendertoracetoculturalstudies—wereopenedupasscholarsunpickedthemultiplicityoflostsocieties.Andittransformedpublichistorytoo:downstairsbecamejustasfascinatingasupstairs。SectionIII  Translationn　　46.Directions:　　TranslatethefollowingtextfromEnglishintoChinese.Writeyour translationon ANSWERSHEET2.(15points)　　Whenpeopleindevelopingcountriesworryaboutmigration,theyareusually concernedattheprospectoftherbestandbrightestdeparturetoSiliconValleyor tohospitalsanduniversitiesinthedevelopedworld,Thesearethekind ofworkers thatcountrieslikeBritian,Canada and Australiatrytoattractbyusingimmigration  rulesthatprivilegecollegegraduates。　　Lotsofstudieshavefoundthatwell-educatedpeoplefromdevelopingcountries areparticularlylikelytoemigrate.A big surveyofIndianhouseholdsin2004 foundthatnearly40%ofemigrantshadmorethanahigh-school education,comparedwitharound3.3%ofallIndiansovertheageof25.This"brain drain"haslongbotheredpolicymakersinpoorcountries,Theyfearthatithurts theireconomies,deprivingthemofmuch-neededskilledworkerswhocouldhave taughtattheiruniversities,workedintheirhospitalsandcomeupwithclevernew productsfortheirfactoriestomake。　　SectionIV  Writing　　PartAn　　47.Directions　　Supposeyouhavefoundsomethingwrongwiththeelectronicdictionarythatyou bought fromanonlinstoretheotherday,Writeanemailtothecustomerservice centerto　　1)makeacomplaintand　　2)demandaprompt solution　　Youshouldwriteabout100wordsonANSERESHEET2　　Donotsignyourownnameattheendoftheletter,Use"zhangwei"instead。　　48、writeanessaybasedonthefollowingtable.Inyourwritingyoushould　　1)describethetable,and　　2)giveyourcomments　　Youshouldwriteatleast150words(15points)　　某公司员工工作满意度调查n参考答案：　　完形填空：1.B2.B3.A4.A5.C6.B7.C8.A9.D10.B11.D12.B13.C14.D15.B16.A17.C18.B19.B20.D　　TEXT1：21.A22.C23.A24.B25.D　　TEXT2：26.A27.B28.A29.C30.C　　TEXT3：31.C32.B33.A34.D35.D　　TEXT4：36.D37.D38.B39.D40.A　　新题型：41-45：AFGCE　　小作文范文：DearSirorMadame,Asoneoftheregularcustomersofyouronlinestore,Iamwritingthislettertoexpressmycomplaintagainsttheflawsinyourproduct—anelectronicdictionaryIboughtinyourshoptheotherday.Thedictionaryissupposedtobeafavorabletoolformystudy.Unfortunately,Ifoundthatthereareseveralproblems.Tobeginwith,whenIopenedit,Idetectedthattheappearanceofithadbeenscratched.Secondly,Ididnotfindthebatterypromisedintheadvertisementpostedonthehomepageofyourshop,whichmakesmefeelthatyouhavenotkeptyourpromise.Whatisworse,someofthekeysonthekeyboarddonotwork.Istronglyrequestthatasatisfactorynexplanationbegivenandeffectivemeasuresshouldbetakentoimproveyourserviceandthequalityofyourproducts.Youcaneithersendanewonetomeorrefundmemymoneyinfull.Iamlookingforwardtoyourreplyatyourearliestconvenience。　　Sincerelyyours,　　ZhangWei