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精编国家开放大学电大专科《国际商务礼仪》2021期末试题及答案（试卷号：3981）
国家开放大学电大专科《国际商务礼仪》2021 期末试题及答案(试卷号：3981) 盗 传必究 第一部分判断期(30 分) llicre are fifteen slatements in this section. Mark the stntemcnts i rue (T) or False ( F) according to what you have learned in this course. 1. Thr first rule of etiquette is that the 01 her person (eels comfortflble. 2. We can gain n level of confidence knowing the basic rules of etiquette* 3. If you are A woman and • mnn wants to open the door for you. try to do it yoursvlf< 4> 1 radinonal etiquette rules state that when walking on a sidewalk• the man always walks on the outside# or curbside* of a wuman> RcpreRrntinK oneself or one1 s company in an unfnniiliar business environment can prc*rnt 5omr chnllcngrs. 6. Good manners allow you to gam pcrsonnl confidence, but play a minor role in genrrnting profits. 7> Negative bchnvior can co?>t a person n promotion• even a job. 8. One of the basic rules of appropriate professional attire is to learn the coq)orare climAiee 9. H you are in a service organuariont consider everyone who comes your way to be a potential cusiomcn l0« Direct eye contnct between professionnh is cnn^idcrcd rude and mnkeH people feci uncomfortnbk. I L Quality manngemeni practices do not recognize that all people are our clients^ 12. ()uT*ide visifora to our companyt of course, are potential clients# but people wnhin our own organization should not be considered our dienic 13. Shaking liand^ 2 a wonderful opportunity to connect with other people IL When you begin a conversation with another person• iry not to tilt your head forward the person. 15. Try to avoid the habit of using possessive pronunn% when describing coworkers, such as my assistant. 笫二部分选择 18 (20 分) I litre are five questions in this section. Each question has one or more than one correct answer. Select the correct unswr or answers. I6t What should men do when shaking hnnds with women? A. Have n firm vertical handshake. B> Turn their knuckles to force the woman to give A curtsy handshnkc. C< Shake hands on an equal basis. D. Shake hands with n woman differently than shaking hands with another man> 17. hi n wrstern rcNtAurnni > lu»w should you do to gel the mtention of the server? A< Call the ncrvcr out loud. B. Snmp yotir finders to the urrvcr. (：. Try to mnkr cyr contocl with thr Herver. D. Nod sliKhtly to the server^ 18f Why do you need to wipe out the word Hforeigner^ from your vocnbulnry? A< Ikruunr il mcflnn Fieri. H K Bemuse it mtfins ^visitors,” C. Hrcmmc if rnejinM "nurfitn. " IX Bcr/iuse it meann Mnot brlonginu> ” 19. 11 you «rr a smokrr and rr/illy nrrd to light up« whrrr can you do A. In the offtce< B ・ In the rmtrgrn. C (^utiidc the buildinR9e L)・ In thr rlcsignated Bmoking nrcn*w 20> At social K»thrnng94 how do you Ktrtrl n convcrsMtlon? A. Exprct people to conic up to you> 11 Look lor a Rroup of propio to join. ( Introduce yourj查看更多