致远管理学院餐旅管理学系

致远管理学院餐旅管理学系

致遠管理學院餐旅管理學系DiwanCollegeofmanagementDepartmentofHospitalityManagement校外實習手冊中華民國九十七年一月customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n實習手冊目錄致遠管理學院餐旅管理學系校外實習辦法-----------------------------------------------3壹、校外實習辦法--------------------------------------------------------------------------3貳、餐旅系學生修習實習學分之實習報告撰寫要點---------------------------------6參、校外實習相關規章---------------------------------------------------------------------7一﹑本系實習教學目標與計畫------------------------------------------------------7二﹑實習小組長工作職責----------------------------------------------------------10三﹑校外實習應注意事項-----------------------------------------------------------10肆、相關資源--------------------------------------------------------------------------------13國際性觀光大飯店儀容標準------------------------------------------------------13伍、附件--------------------------------------------------------------------------------------14附件一致遠管理學院餐旅管理系家長同意書--------------------------------15附件二餐旅實習報告與工作日誌封面-----------------------------------------16附件三工作日誌紀錄表-----------------------------------------------------------17附件四實習工作證明書-----------------------------------------------------------18附件五學生實習評量表-----------------------------------------------------------19附件六學生實習輔導紀錄表-----------------------------------------------------20附件七建教合作合約--------------------------------------------------------------21附件八筆記--------------------------------------------------------------------------23customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n致遠管理學院餐旅管理學系校外實習(修訂初稿)九十七年一月九日96學年度第7次系務會議修訂通過壹、校外實習辦法第一條依據「致遠管理學院學生校外參觀、參訪與實習辦法」中第十條「暑假」校外實習實施規定，為使本系學生理論與實務相配合，並增加實務經驗，特訂定「致遠管理學院餐旅管理學系校外實習辦法」﹙以下簡稱本辦法﹚。第二條本辦法適用於本系大學部九十四學年度(含)以後入學之本系學生。第三條本辦法規定之餐旅校外實習，成績及格者列入大學部四年級上學期之校外實習課程成績，不及格者須重修。第四條實習場所可包括本系實習旅館，觀光、休閒及商務飯店，連鎖餐廳事業，觀光行政機關等相關單位且具有營利事業登記者。其學生校外實習場所須經由本系實習委員會篩選合適之飯店(餐廳)後，公佈在系網上，學生須選擇經本系實習委員會認可之實習單位實習。除非有特殊情況，學生可自行尋找實習單位，但仍需事先報系，經本系實習委員會核准後，始得前往實習，否則不予承認。此外亦可由學校協助安排為輔。第五條本系學生實習期間共六個月，始自第四學年上學期七月一日起至翌年一月三十一日止。第六條本系成立實習輔導委員會，負責該學年之學生實習業務，成員由系主任及本系教師組成，其中班導師為當然委員，並由系主任擔任召集人。第七條由實習輔導委員會召集人定期召開實習輔導委員會會議，負責規劃執行實習業務，包含有關實習單位確認、實習分發、實習說明會、實習座談、教學訪視、學生心理輔導、成績考核等實習相關之業務，必要時得由召集人召開臨時實習委員會議以討論臨時突發狀況。第八條學生於實習前應確認該課程之本系指導教師若干人，負責學生實習期間之相關聯繫、訪視與考核等業務，中途不可更換指導教師。第九條學生於實習開始前一週需繳交實習家長同意書，方可開始實習。第十條本系指導教師應於學生實習期間至實習單位訪視，以實際了解學生實習情形並予以適時輔導、考核，實習輔導老師之訪視時程安排、差旅費報customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n銷等另訂辦法。第一條若在同一實習單位有兩位以上學生，需另成立實習小組，並推選或由指導教師指定一位學生作為實習小組長，作為系上與實習單位之聯繫窗口。或與家長聯繫，以協助本系教師實施實習輔導。第二條由學生自行洽談或由實習輔導委員會召集人於適當時間電話洽詢、發文通知、過濾篩選，以提供適合本系學生校外實習之績優業界或機構(單位)為實習單位，再徵詢提供實習之名額。再由實習指導教師訪問業界，以瞭解實習單位之實習內容與課程安排、歷年實習狀況，以確保學生校外實習機會與安全。第三條校外實習單位之分發依據以下之優先參考順序：(1)自行洽詢並經過系上同意者；(2)戶籍所在地或居住地；(3)操性及學業成績；(4)家庭經濟情況特殊需要；(5)經實習指導教師面試之結果。以上若有特殊需求者或其他異議者，則需再經過實習指導教師協調結果後決議。第四條學生實習前應出席實習行前講習會，以明瞭實習注意事項，如無故缺席者，實習時數不予承認。第五條實習期滿後，得由系上舉辦實習檢討會與心得發表，實習學生必須出席。第六條實習委員會需編訂「校外實習手冊」，以為實習期間使用，學生必須隨身攜帶，其內容包括實習相關辦法、表格、同學通訊錄、師長聯絡電話、家長聯絡電話與電子郵件信箱等，讓學生實習運用及突發狀況之緊急聯絡。第七條學生開始實習後，應遵守實習單位之規定與指導，但學生如果發現工作性質不符或環境不良等情形，應於實習後二週內與指導教師連絡進行連繫協調。如協調後二週內未能改善上述情況，得經報請本系核准後提出辭呈，否則應完成實習工作，不得中途離職。違反本條規定customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n者，除實習時數不予計算外，並酌情予以校規處理。第一條為保障學生校外實習之安全，學生於實習期間需辦理意外保險，本系並促請實習單位之業者加強學生生活管理。保險費由實習單位負擔或由學生自行負擔。第二條學生應於實習期滿後，於實習負責教師之規定時間內繳交實習報告，報告內容、格式與工作日誌撰寫規定另定之。未在期限內繳交資料者，實習成績不予及格。第三條學生實習期滿，由實習單位填寫實習證明書、學生實習評量，於實習結束前一星期內逕寄本系。第四條實習成績評定由指導教師參考實習單位學生實習評量、實習訪視、實習報告等項評定之。1.實習單位學生實習評量：佔50%。2.指導教師校外訪視：佔20%。3.實習報告等：佔30%。第五條本辦法其它相關表格，另訂之。本辦法如有未盡事宜，得隨時修正之，並適用其他相關規定。第六條本辦法經系務會議通過後，公布實施，修訂時亦同。customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n貳、餐旅系學生修習實習學分之實習報告撰寫要點◎實習報告內容應包含下列各項要點：一、我對專業知識和工作上的認知（描述對本職職場應具備的專業知識和技能的準備、個人工作興趣及對工作性質的認識與了解、對實習期間時間的管理等之期許）。二、我對實習業界的了解（請就實習單位的基本資料之事前認識：如歷史沿革、公司經營理念、公司營業性質、管理制度、公司的環境和地理位置、組織文化和商譽等加以詳述）。三、實習中自我評估（大學部請至少寫25週，每週一篇）。（一）本週工作內容。（二）本週實習心得與收穫。（三）本週實習檢討與期許：遭遇之疑難問題。四、實習後整體評估（請就實習期間，是否工作環境、學以致用、進修與訓練、人際關係、主管領導方式、工作內容和認知、公司發展遠景、工作中最難忘的人事物、工作中最滿意或最不滿意的事、對學校教學的建議等加以敘述）。五、請附上至少四張以上實習場所工作時相關圖片、照片並說明之。六、實習後我對未來之生涯規劃、期許和目標。七、實習報告撰寫格式1.以電腦文書處理並印刷裝訂成冊。2.紙張:白色A4size。3.字型:標楷體。4.大小:14。5.每頁字數:約550字。6.標明目錄、頁碼。7.封面註明：班級、姓名、學號、實習單位、實習起訖日期、實習總週數及總時數、實習指導教師。8.繳交期限：實習結束日起前一週內，或依實習輔導教師規定。customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n參、校外實習相關規章一﹑本系實習教學目標與計畫為配合學生性向及興趣之發展，由學生或配合實習單位選擇旅館實務或餐飲實務實習，特訂定此旅館實習及餐飲實習教學目標與計畫，以培養本系學生專業能力並體驗及適應職業生活。(一)旅館實務實習教學目標與計畫◎教學目標：1.促進本系與業界互動關係，恢弘校內外教學效益。2.體認旅館業文化特質，培養敬業樂群之中階旅館專業人才。◎教學計畫：1.房務作業(HousekeepingOperations)(1)實習目標1.瞭解房務與相關部門的連繫。2.訓練同學從事房務領班每日工作實務。3.培養同學具有督導並訓練基層房務員每日工作之能力。4.建立成本及庫存管理之觀念。5.養成房務工作安全的理想。(2)實習類別1.房間清潔員(RoomAttendant)à樓層領班(FloorHousekeepper)à房務主任(AssistantHousekepper)2.房間男清潔員(houseAttendant)à領班(HeadHouseman)3.縫補員(Seamstress)à布巾房管理員(LinenandStoreroomClerk)à組長(LinenRoomSupervisor)4.送衣員(Valet)5.大廳清潔員(Lobbyporter)à夜間清潔員(NightCleaner)6.洗衣房操作員(LaundryWorker)à洗衣房組長(LaundrySupervisor)2.客務作業(FrontOfficeOperations)(1)實習目標1.就同學已有之旅館客務理論基礎，給予實務上的驗證。2.使同學經由不同角色的輪流扮演，熟悉客務部的基本操作流程。3.對訂房、服務中心、前檯接待、電話總機、郵電服務、商務中心、前檯出納等作業徹底瞭解。4.確立旅館中階幹部的管理基礎。customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n(2)實習類別1.服務中心(BellService)機場代表(HotelAirportRepresentative)à代客停車員(ValetParket)à門衛(DoorAttendant)à行李服務員(BellPerson)à顧客服務員(Concierge)à服務中心主任(SuperintendentofService)2.電話總機(Switchboard，PBX)總機(Operator)à組長(Supervisor)3.前檯(FrontOffice)前檯接待員(F.O.Agent)à出納員(Cashier)à夜間稽核員(NightAuditor)4.商務中心服務員(BusinessCenterClerk)5.顧客關係員(GuestRelationshipOfficer)(二)餐飲實務實習教學目標與計畫◎教學目標：1.讓同學瞭解及體認餐飲業之整體作業環境;且因置身於社會情境中，從事部分職業活動，使其能體驗並適應職業生活。2.從與他人合作中學習生活、工作及人際間之互動關係與意義。3.訓練同學觀察、判斷與蒐集相關資料之能力。4.培養同學溝通與領導能力。◎教學計畫：1.餐飲業組織：1.1工作部門之人事、組織及其職責1.2其他相關部門之組織及其職責1.3人際關係與部門間之溝通、協調1.4企業組織文化和整體運作1.5工作人員區域及班表排定與製作2.廚房作業：2.1廚房設備、器皿之認識與操作2.2廚房動線之規劃與作業流程2.3廚房與外場服務之聯繫作業2.4菜單中菜色的成分及製作方法2.5出菜作業2.6領貨作業3.營業前之備餐作業3.1桌/座位排定customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n3.2宴席/會議等場地之規劃與布置3.3各式口布折疊及其運用3.4檯布種類、鋪設、更換及送洗3.5餐具擦拭、漂鍍及擺設3.6服務台之用具/品補充3.7清潔作業3.8領貨及存貨控制作業3.9零用金申請、發放與保管4.服務作業訂位作業及各式宴席作業之處理迎賓、帶位並協助顧客入座攤口布各種飲料之認識、調製與服務菜單之認識、推薦及接受點菜點菜單之填寫進單作業出菜之控制餐食之服務與收拾以托盤運送器物(包括不同型式之托盤)宴席服務作業與人員之安排與控制酒會服務作業與人員之安排會議服務作業與人員之安排外燴服務作業與人員之安排與控制5.營業後清理作業5.1場地復原5.2清潔器具與用品之使用5.3餐盤、器具之洗滌與保管5.4盤點作業6.其他相關作業6.1顧客抱怨處理6.2財務報表之認識與分析6.3行銷作業之認識與參與6.4管理領導之內容與執行customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n二﹑實習小組長工作職責(一).報到前夕先聯繫實習單位可有提供住宿，並瞭解住宿狀況，另於當天由組長帶領同學於指定時間與單位向實習單位聯絡人報到。(二).向人事訓練主管(或單位主管)與校方(系主任或實習負責老師)聯繫，報告該小組實習單位之情況及特殊事件。(三).提醒各實習單位同學按時繳交實習作業。(四).傳達聯繫同實習單位同學，有關校方或老師交代事項。(五)實習完畢，率領同學向實習單位主管致謝致意。(六).其他系上臨時交代事項。(七).小組長產生由各實習單位同學遴選之或由實習負責老師指派。(八).小組長工作表現優良或不負責者，依校外實習學生獎懲辦法處理。(九).本職責由實習輔導小組訂定，修訂時亦同。三﹑校外實習應注意事項(一)校外實習前的心理準備：1.選擇實習單位時，請先行瞭解單位之性質及企業文化；工作地點所在，及交通狀況。2.學期中的外宿行李，請攜返家中清洗及擺放妥當。3.實習單位如無提供住宿安排，應先尋求借住親戚朋友住處或自行租房子。實習地點與住處勿相距過於遙遠且以安全性及有同伴做為找尋時的考慮，居住上的安排應在報到前處理妥當，以免無法安心實習。4.分發後實習前，請同學切實注意業界通知及完成實習前之各項準備工作(如房屋租賃)。請勿錯失任何的面談連繫，以免於實習前即讓業界有不良印象。(這期間同學也可主動跟實習單位的人事部門聯繫(亦指飯店或連鎖業者)，瞭解是否須事先前往辦理報到手續或須準備那些報到物品。)5.部份業界提供宿舍予外地員工，但費用不一，約一千至四千，以先到先選及事前申請為原則。一般而言，員工宿舍的管理維護及人數掌握不易，且設備以簡易為主，住宿的同學怨言頗多，學校亦生困擾，請實習同學在實習前，自行洽詢實習單位，瞭解狀況再做決定。6.customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n大部份實習單位，於報到第一天，除新進人員訓練外，通常第一天即正式上班工作，相關之工作鞋、絲襪或上班時打扮之儀容(如前場服務之女同學頭髮須梳理整齊)，最好準備妥當。1.同學報到時應備妥以下物品：筆、筆記本、相片八張、身分證正反影本二份、私章、戶口名簿影本、健保轉出單、健康檢查表(餐飲實習同學須準備)。每一業者要求不一，有備無患。(二)校外實習時應行注意事項：1.請同學勿必要確實遵守各公司的人事及業務規定。隨時提醒自己，在外代表著學校、家庭及自己。在公司實習，問自己能為公司做甚麼，不要問公司能為你做甚麼。2.旺盛之工作企圖心及謙虛認真的態度，不恥下問，工作時敬業專注，準時上班不遲到不早退，此等精神常記在心，免有差錯。3.注意個人品德行為，服務實習期間，不得有偷竊及不良行爲發生，一經發覺屬實，將受勒令退學之處分，並移送司法偵辦，請各位同學切實遵行。4.上下班期間搭乘或騎乘各類交通工具，請確實注意交通安全。(騎機車者務必戴安全帽)5.實習作業及心得報告，請依照學生修習實習學分實習報告之撰寫方式及內容說明規定撰寫並使用透明資料夾編輯成冊。6.上班實習期間，請同學特別注意工作態度，虛心請教，隨時注意整理服裝儀容，修剪頭髮及指甲，並不得染髮及染指甲，服務業特別重視公共衛生，請同學自我要求。因為我們是實習學生，對於小費不可強求，一切依各業界規定辦理。7.實習期間若需代表學校公差公出差或個人有事者，應依規定先行請假，經核准後始可離開工作崗位，不假外出或逾期未歸，均會影響個人及團體榮譽。8.實習期間，將由系上老師安排時間訪視各個同學。9.實習單位，如有面談之連繫，請依規定前往該單位人事部門報到面談；若無接獲面談通知，請各負責實習單位之召集同學預先聯繫，統一於報到當日，上午九時於實習單位集合後，穿著整齊一致，統一前往該單位人事部門報到，請同學務必準時，不得延誤。10.若有實習天數不足的情形，請自行與實習單位協調以輪休天數補足。11.customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n每日實習下班後應盡速返回住處，保持正常之生活作息，以免家人擔心，如遇緊急狀況或事件，盡速與家人、實習單位及學校聯繫處理。1.實習小組長應主動査看學校行政部門有關聯絡事項，並轉知小組之實習同學。2.有關實習期間之專業課程實習事務請向各輔導教師，及部門經理、副理、主廚、副主廚請教，生活及人事行政等事務，向研發處及人事部門協調。3.如果有問題或遇到困難疑惑，除可向實習單位人事訓練部門反映，也可以向校方反應，系辦公室電話(06)5718888轉771,772customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n肆、相關資源國際性觀光大飯店儀容標準報到當日服裝儀容及注意事項:*女性:1.穿著正式服裝，顏色以淺色系為主，長髮必須用黑髮網及黑色髮夾紮起馬尾，留海勿蓋住眉毛。；不准任何染髮及挑染。2.基本淡妝，眼影、腮紅、及深色系口紅。3.可戴一對非懸吊式耳環。4.女性配合制服著膚色或黑色絲襪，請著包鞋或低跟淑女鞋(須防滑)；內場人員著公司分發之安全鞋、黑色襪子。*男性:1.頭髮整齊，不得超過耳朵、領口、額頭、耳垂，耳際不可有鬢角；不准任何染髮及挑染。2.臉部不可有鬍渣，不可留鬍子。3.不可戴耳環。4.男性著黑色的襪子及黑色皮鞋(鞋底須防滑材質)，內場人員著公司分發之安全鞋、黑色襪子。5、客務-行李員:卡其色長褲、白色布鞋。(以上鞋子以防滑為原則)。◎女性、男性共同應注意：1、如有配戴隱形眼鏡則以透明色為原則，配戴眼鏡以金屬框式樣規矩原則。2、指甲保持乾淨及修剪整齊，長度不超過兩公厘，不可差指甲油。3、避免不必要的飾品，項鍊不可露出。僅可戴一枚結婚平面戒指。不得配戴手鍊及腳鍊。請著黑色長褲與黑色平底鞋。                             customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n伍、附件　　附件之表格內容，學生可自行至系網頁下載。附件一致遠管理學院餐旅管理系家長同意書附件二餐旅實習報告與工作日誌封面附件三工作日誌紀錄表附件四實習工作證明書附件五學生實習評量表附件六學生實習輔導紀錄表附件七致遠管理學院建教合作合約書附件八筆記customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n附件一致遠管理學院餐旅管理學系學生實習家長同意書敝子弟，就讀於貴校餐旅管理學系，茲同意於年月日至年月日止，計個月，前往公司，進行實務實習課程。實習期間願配合督導並遵守各項實習規章及生活作習管理，並服從學校教師及實習機構各項規定。如有違規事件，願接受校規及相關法規處理，本人及敝子弟絕無異議。謹致致遠管理學院餐旅管理學系班級：學號：學生姓名：簽章：學生手機：家長姓名：簽章：連絡電話：家長手機：通訊住址：200年月日customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n附件二　　　　　　　　　　　　　致遠管理學院餐旅管理學系餐旅實習週誌實習單位/部門:職務：實習期間:自年月日起，　迄年月日總週數/總時數：週時姓名：學號：班級：customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n附件三工作週誌紀錄表工作週誌週次：第週，日期:年月日至年月日。上班時間：自時分至時分。備註：1、每週至少撰寫一篇(全部至少共需25篇)，依日期先後順序排列，附於實習報告後面，裝訂好一同繳交。2、請注意段落分明，用紙及字型大小同實習報告。3、請記錄工作內容及目前學習進度，再描述與工作相關的事物，自我省思檢討與工作環境中發生的對話點滴，或當時心情故事。customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n附件四致遠管理學院餐旅管理學系學生實習工作證明書學生姓名：班級：學號：實習機構：機構地址：實習部門：主管姓名：聯絡電話：實習期間：自年月日起至年月日（請蓋實習機構印信）備註：請實習單位於實習結束前一週內，將本證明書寄回本校餐旅系。(住址：721台南縣麻豆鎮南勢里87之1號電話：(06)5718888ext771)customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n附件五致遠管理學院餐旅管理學系學生實習評量表學生姓名：實習機構：實習部門：實習期間：自年月日起至年月日主管姓名：聯絡電話：填表人：(簽章)填表人職稱：填表日期：年月日評分表序號評量項目分數10(極佳)8(佳)6(尚可)4(不佳)2(極差)1工作效率2學習能力3出勤狀況4儀容外表5專業知識6配合度7主動性8溝通協調9工作態度10人際關係總分評語(或建議)備註：1.請於適當分數方格內，以打勾(Ö)填入，並彙計總分。2.請於學生實習結束後一週內，將本評量表以彌封方式寄回本校餐旅系。(住址：721台南縣麻豆鎮南勢里87之1號電話：(06)5718888ext771)customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n附件六致遠管理學院餐旅管理學系學生實習輔導紀錄表輔導教師：日期：年月日班級聯絡電話學號姓名實習單位輔導事項摘要學生建議或問題處理情形實習單位需學校相關部門協辦事項實習單位考核評語實習學生簽名:實習輔導教師簽名:實習單位主管簽名:customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n附件七致遠管理學院建教合作合約書立合約人：致遠管理學院(以下簡稱甲方)(以下簡稱乙方)甲方茲承乙方之協助與合作，願提供學生校外專業技術、專業技能訓練與實習機會，以使學生成為具有擔任餐旅產業經營、服務與管理等能力之專才。茲經甲乙雙方協議，同意依照下列各項辦理：一、甲、乙雙方共同組成建教合作小組。甲方代表由研究發展處、實習學生之系主任、實習委員會召集人及班導師組成；乙方代表由建教單位之人事訓練及餐旅部門代表組成，雙方除定期召開協調會外，並視實際需要隨時召開會議。二、建教合作小組之任務如下：(一)不定期召開協調會、共商相關管理事宜、瞭解學生實習情形，以利甲方教學與乙方訓練之配合。(二)負責分發實習學生至餐旅部門各營業單位實習。(三)實習期間應指派專人每日指導與考核，藉以研究改進校外實習訓練課程，進而提升建教合作之功效。(四)負責監督學生實習與生活管理，如學生故意違反公司政策或管理規劃，情節重大且事後不知悔改，可經由建教合作小組集會議決提前終止該生之實習，並通知學生之監護人處理。(五)其它有關建教合作實習之協調事項。三、建教合作期間：自年月日起至年月日止，共計年。四、甲方之義務：(一)協助乙方遴選分發實習學生。(二)協助乙方研擬實習相關教學課程，藉以監督及了解學生實習情形，並提供成績考核資料。(三)負責約束實習學生，使其確實遵守乙方所安排之實習工作與作息規定，並辦理學生意外保險。五、乙方之義務：(一)乙方得應甲方敎學需要，提供現有公司有關簡介之影帶、影片等多媒體資料、餐旅專業製作及服務技巧有關教材。(二)乙方得適量提供實習機會與名額，由甲方選派學生前往實習。(三)實習期間乙方負責學生之生活管理、考核與實習成績之評定。(四)負責安排各種實習課程與技能訓練，唯不得使學生擔任與實習內容無關customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n及危險性的工作。(五)實習期間，乙方應為實習學生辦理勞保、健保，安排每名每天工作八小時，並依勞基法規定給予實習津貼等相關薪資。實習津貼如有變動，則需經由建教合作小組會議通過。(六)實習期間，乙方得比照一般正式職員之適用期滿調薪、考核加给、休假、制度、福利、津貼（如全勤、兩頭班、夜班、交通等），並依乙方現有規定供應實習制服（或穿著甲方專業制服）與膳食。(七)實習期間，乙方得視學生意願與實習狀況、給予工作或職務輪調之安排。(八)其他有關實習事項，應符合勞動基準法之規定及比照公司人事章程辦理。六、本合約悉依「建教合作實習輔導實施要點」辦理，如有未盡事宜或變更事項，由雙方協議修訂之。七、本合約自雙方簽約日起實施之。合約簽訂單位甲方：合作學校：致遠管理學院代表人：（簽章）職稱：校長學校地址：台南縣麻豆鎮南勢里87-1號聯絡電話：06-5718888乙方：合作機構：代表人：（簽章）職稱：公司地址：聯絡電話：西元年月日customerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23\n附件八筆記MYMEMOcustomerqualificationpreliminaryexaminationofthematerialoftheborrowerfortheloanperson,determinewhetheryoumeettheloanconditions(standardspecificationfordetailsoftheconditionsthefifthchapter"5.1loansandborrowerconditions").3.agreeloanpersondecidestoaccept,accordingtointerviews...First,thejurisdictionoftheheadoffice,branchesandriskmanagement,operationalmanagementshouldbestrengthenedontheBankpersonalloanmonitoring,inspection,managementandguidance.Second,relatedpersonnelirregularities,accordingtoqilubankcreditsoperationalresponsibilityandaccountabilityforimplementationandtheqilubankemployeeviolationsofregulationsdealingwithregulationsandotherrelevantrulesofpunishmentandaccountability.9.Accordingtofile,andrelatedsystemfile9.1accordingtofilea,andloanGeneralII,andpersonalloanmanagementprovisionalapproach9.2relatedsystemfileqiluBankpersonalloanmanagementapproach10.recordstablesinglerecordstablesingle1:personalloancustomertalkrecordrecordstablesingle2:personalborrowingapplicationsrecordstablesingle3:personalloanincomeprovedrecordstablesingle4:personalloansurveydeclaredtablerecordstablesingle5:authorizedAttorney(sample)recordstablesingle6:Personalmosthighborrowingsupportwithapplicationapprovaltablerecordstablesingle7:personalsinglepencycleborrowingapplicationapprovaltablerecordstablesingle8:drawingapplicationsrecordstablesingle9:qiluBankpersonalmosthighborrowingsupportwithsinglerecordstablesingle10:arrived(quality)betrealrightprovedstoragelistingrecordstablesingle11:stoppaidnoticerecordstablesingle23