英语卷·2018届湖南省郴州市永兴县第一中学高二12月月考（2016-12）

英语卷·2018届湖南省郴州市永兴县第一中学高二12月月考（2016-12）

永兴一中2016年12月份高二月考 英语试卷 时间:120分钟 总分:150分 第一部分 听力（共两节，满分 30 分）‎ 第一节(共5小题;每小题1.5分,满分7.5分)‎ 听下面5段对话。每段对话后有一个小题,从题中所给的三个选项中选出最佳选项,并标在试卷的相应位置。听完每段对话后,你都有10秒钟的时间来回答有关小题和阅读下一小题。每段对话仅读一遍。‎ ‎ 1. When do Londoners usually start work?‎ ‎ A. At 7:30 in the morning. B. At 8:30 in the morning. C. At 6:30 in the morning.‎ ‎ 2. What will the woman do tonight?‎ ‎ A. Attend a dinner party. B. Leave for the US. C. Have dinner with the man.‎ ‎ 3. Where are the two speakers now?‎ ‎ A. On a beach. B. In a hotel. C. In a tent.‎ ‎ 4. What are the two speakers going to do?‎ ‎ A. Climb the mountain. B. Plant trees. C. Find a way home.‎ ‎ 5. What should the woman do right now according to the man?‎ ‎ A. Stay still. B. Go home. C. Try to get up.‎ ‎ 第二节(共15小题;每小题1.5分,满分22.5分)‎ 听下面5段对话或独白。每段对话或独白后有几个小题,从题中所给的A、B、C三个选项中选出最佳选项,并标在试卷的相应位置。听每段对话或独白前,你将有时间阅读各个小题,每小题5秒钟;听完后,各小题将给出5秒钟的作答时间。每段对话或独白读两遍。‎ 听下面一段对话,回答第6至第8三个小题。‎ ‎ 6. What is the weather like now?‎ ‎ A. It's cool. B. It's rainy. C. It's hot.‎ ‎ 7. What is the man supposed to do today?‎ ‎ A. Attend a lecture. B. Take an exam. C. Visit the woman's parents.‎ ‎ 8. What do we know about the woman's parents?‎ ‎ A. They are not very active. B. They have already retired. C. They have nothing to do.‎ ‎ 听下面一段对话,回答第9至第11三个小题。‎ ‎ 9. Where does the conversation most probably take place?‎ ‎ A. In a hotel. B. At the airport. C. At the railway station.‎ ‎10. What is Mr. Brown's wife?‎ ‎ A. A guide. B. A doctor. C. A teacher.‎ ‎11. How long did Mr. Brown's flight last?‎ ‎ A. 7 hours. B. 6 hours. C. 11 hours.‎ ‎ 听下面一段对话,回答第12至第14三个小题。‎ ‎12. Where is the woman going?‎ ‎ A. To the High Street. B. To the town centre. C. To the town hospital.‎ ‎13. What's the relationship between the two speakers?‎ ‎ A. Friends. B. Student and teacher. C. Strangers.‎ ‎14. What does the woman want to know?‎ ‎ A. The information about an old castle.‎ ‎ B. The length of the bridge.‎ ‎ C. The history of the town.‎ ‎ 听下面一段对话,回答第15至第17三个小题。‎ ‎15. What's the possible relationship between the two speakers?‎ ‎ A. Salesman and customer.‎ ‎ B. Teacher and student.‎ ‎ C. Boss and employee.‎ ‎16. What happened to the woman?‎ ‎ A. She was fired by her boss.‎ ‎ B. She made a big mistake.‎ ‎ C. A customer was rude to her.‎ ‎17. What does the man plan to do?‎ ‎ A. Call the police.‎ ‎ B. Talk to the customer.‎ ‎ C. Argue with the customer.‎ ‎ 听下面一段独白,回答第18至第20三个小题。‎ ‎18. What should the subject heading of your email be like?‎ ‎ A. It should be clear.‎ ‎ B. It should be general.‎ ‎ C. It should be interesting.‎ ‎19. How can you keep your email simple?‎ ‎ A. By writing more than two pages.‎ ‎ B. By glancing at it once more.‎ ‎ C. By breaking it into parts with marks.‎ ‎20. What should you do with the email when you are angry?‎ ‎ A. Wait until your anger disappears.‎ ‎ B. Send it out immediately.‎ ‎ C. Write a common email.‎ 第二部分 阅读理解（共两节，满分40分）‎ 第一节（共15小题；每小题2分，满分30分）‎ 阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项。‎ A US actress Natalie Portman,33, has always been praised for her smarts. At 18, she went to Harvard University following the release(公映) of her film Star Wars: Episode I in 1999. Four years later, she graduated with a bachelor’s degree in psychology. Then she took graduate courses at Hebrew University in Jerusalem. She speaks six languages and has twice been published in scientific journals.‎ You may think she has achieved all of these things easily thanks to her fame as actress, but only Portman herself knows what she has been through. ‎ In late May, the Oscar winner revealed that her time at Harvard had some “dark moments” when she gave a speech to graduating Harvard students.‎ ‎“I felt like … that I wasn’t smart enough to be in this company, and that every time I opened my mouth I would have to prove that I wasn’t just a dumb actress,” she said.‎ It was that fear that helped her carve out her own path, Portman admitted ‎ “My belief that I could handle these things (her own limitations) … was half the battle. The other half was very hard work,” she said.‎ ‎“Sometimes, your insecurities(不安) and your inexperience may lead you to take on other people’s expectations, standards, or values,” she added.‎ ‎21. What can be inferred about Portman in Harvard from her speech?‎ A. She experienced a hard time. B. She got wide attention as an actress.‎ C. She tried hard to prove herself a good actress.‎ D. She enjoyed the life as a university student.‎ ‎22. Which of the following is true according to the passage?‎ A. She can speak six foreign languages.‎ B. After she entered Harvard University, she starred in Star Wars.‎ C. She has twice been published in art journals. D. She won an Oscar Award. ‎ ‎23. How did Portman overcome her disadvantages?‎ A. By her fame and education. B. By means of her belief and hard work.‎ C. Through her beauty and smarts. D. With her fear and inexperience.‎ B Wikipedia is a free-access, free content Internet encyclopedia(百科全书), supported and hosted by the non-profit Wikipedia Foundation.Wikipedia is ranked among the ten most popular websites and is considered the Internet’s largest and most popular general reference book. Now, Wikipedia is becoming Wookiepedia as scientists hope the informative website will help us reach out to intelligent life forms. So aliens can learn about the human race.‎ Astronomers would like to beam (播送) the entire contents of Wikipedia into space in the hope of contacting aliens. They want to send messages to hundreds of star systems and planets 20 light years away using radio telescopes. The Search for Extraterrestrial Intelligence Institute, in California, wants to use powerful radio telescopes to try to reach Chewbacca and his mates in a galaxy（银河系）far away.‎ ‎ The plans will be discussed by astronomers at the weekend as some scientists fear the reply from ET might not turn out to be friendly. Institute scientist David Black said, “One question is if there are dangerous creatures we might be drawing their attention to ourselves. Another is if we go ahead, what message should be sent? There could be many civilizations out there，but if they are all listening and no one is broadcasting or responding, then nothing will happen.”‎ Professor Stephen Hawking, who has warned that intelligent aliens probably exist and we should keep a safe distance from them, is among those. “If aliens visit us, the outcome would be much as when Columbus landed in America which didn’t turn out well for the Native Americans,” he said.‎ Signals from Earth’s radio and TV broadcasts have been heading out in space for some 60 years reaching around 5,000 stars.‎ ‎24. Wikipedia is becoming Wookiepedia because ________.‎ A. we human beings intend to help and save aliens B. scientists wish to explore other planets similar to the earth C. astronomers hope to get in touch with aliens D. aliens might fight against the human race ‎25. What does the underlined word those in the fourth paragraph refer to?‎ A. aliens from space B. astronomers sending signals ‎ C. scientists for the plans D. scientists against the plans ‎26. What has Prof. Stephen Hawking warned?‎ A. intelligent aliens would probably land in America.‎ B. the plans will be in vain and nothing will happen.‎ C. none of the civilizations would reply. D. aliens would bring disasters to the human race.‎ ‎27. Which can be the best title?‎ A. Wikipedia, the most popular website B. Wikipedia to be beamed into space C. Wikipedia, aliens’ best friend D. Wikipedia to result in a disaster C ‎ These days a green building means more than just the color of the paint. Green buildings can also refer to environmentally friendly houses, factories, and offices.‎ ‎ Green building means “reducing the effect of the building on the land”, Taryn Holowka of the U.S. Green Building Council(评议会) in Washington, D.C., said.According to Holowka, building accounts for 65 percent of total U.S. electricity use.‎ But green buildings can reduce energy and water use. Also, the buildings are often located near public transportation such as buses and subways, so that people can drive their cars less. That could be good for the environment, because cars use lots of gas and give off pollution. Green buildings are often built on developed land, so that the buildings don’t destroy forests.‎ Marty Dettling is project manager for a building that puts these ideas into action. The Solaire has been called the country’s first green high-rise building. According to Dettling, “We’ve reduced our energy use by one-third and our water by 50 percent.”‎ The Solaire cuts energy in part by using solar power. “On the face of the building we have solar panels（光板） which change the sun’s energy into electricity,”Dettling explained.‎ The Solaire also has lights that automatically turn off when people leave the room. In addition, the building has lots of windows, allowing people to use the sun for light during the day. The Solaire cuts water by reusing it.‎ Not everyone is eager to move into a green building, however. Some people think that things like solar panels cost more money than more traditional energy sources. Anyhow, Holowka said, “It’s going to be big.”‎ ‎28. A green building means _______.‎ A. a building that uses no electricity B. a building that saves energy and water C. a building occupying less land D. a green-colored building ‎29. A green building is often built on an area of land_________.‎ A. which has already been for buildings B. which has thick forests around ‎ C. where people of high income live D. where traveling around by car is most convenient ‎ ‎30. When Holowka says in the last paragraph, “It’s going to be big”, she means that green buildings__________.‎ A. will be more comfortable B. will be more environmentally friendly C. will become popular in future D. will take the place of traditional buildings ‎ ‎31. Which is the main idea of the passage?‎ A. Dettling designed the first green building in the U.S.‎ B. Energy shortage calls for buildings of new design.‎ C. The Solaire serves as a model of high buildings.‎ D. Green buildings help save the environment.‎ D ‎ Have you ever run into a careless cell phone user on the street? Perhaps they were busy talking, texting or checking updates on WeChat without looking at what was going on around them. As the number of this new “species” of human has kept rising, they have been given a new name — phubbers（低头族）.‎ ‎ Recently, a cartoon created by students from China Central Academy of Fine Arts put this group of people under the spotlight. In the short film, phubbers with various social identities bury themselves in their phones. A doctor plays with his cell phone while letting his patient die, a pretty woman takes selfie in front of a car accident site, and a father loses his child without knowing about it while using his mobile phone. A chain of similar events eventually leads to the destruction of the world.‎ ‎ Although the ending sounds overstated the damage phubbing can bring is real. ‎ Your health is the first to bear the effect and result of it. “Constantly bending your head to check your cell phone could damage your neck,” Guangming Daily quoted doctors as saying. “the neck is like a rope that breaks after long-term stretching.” Also, staring at cell phones for long periods of time will damage your eyesight gradually, according to the report. ‎ ‎ But that’s not all. Being a phubber could also damage your social skills and drive you away from your friends and family. At reunions with family or friends, many people tend to stick to their cell phones while others are chatting happily with each other and this creates a strange atmosphere, Qilu Evening News reported. ‎ ‎ It can also cost you your life. There have been lots of reports on phubbers who fell to their death, suffered accidents, and were robbed of their cell phones in broad daylight.‎ ‎32. For what purpose does the author give the example of a cartoon in Para. 2?‎ ‎ A. To inform people of the bad effects of phubbing.‎ ‎ B. To advertise the cartoon made by students.‎ ‎ C. To indicate the world will finally be destroyed by phubbers.‎ ‎ D. To warn doctors against using cell phones while treating patients.‎ ‎33. Which of the following is NOT a risk a phubber may have?‎ ‎ A. His social skills could be affected.‎ ‎ B. His neck and eyesight will be gradually harmed.‎ ‎ C. He will cause the destruction of the world.‎ ‎ D. He might get separated from his friends and family.‎ ‎34. Which of the following may be the author’s attitude towards phubbing?‎ ‎ A. Supportive. B. Opposed. C. Optimistic. D. Objective.‎ ‎35. What may the passage talk about next?‎ ‎ A. Advice on how to use a cell phone. B. People addicted to phubbing.‎ ‎ C. Measures to reduce the risks of phubbing. D. Consequences of phubbing.‎ 第二节（共5小题；每小题2分，满分10 分）‎ ‎ 根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。‎ How to make friends at a new school ‎ Starting with a new school can be difficult. Everything seems to be different, and you don’t ‎ even know where to go for your own classes. 36 However, if you use these skills, you can quickly turn some of those strangers into friends.‎ Be yourself.‎ ‎ 37 If some people don’t accept you, they’re not the kind of friends you need. People often stay together because they have similar interests. For example, someone who does a lot of sport may make friends with those who also run or swim a lot.‎ ‎ 38 ‎ ‎ Remember to be nice to the people you meet at your new school. If you think that you will say something that may make them feel sad, do not say anything and just nod your head if they talk to you. Also, remember to be as helpful as possible!‎ Believe in yourself.‎ ‎ A smile goes a long way. When you walk in the halls, don’t keep your eyes on the floor. Raise your head and make eye contact (目光接触)with other people . 39 Introduce yourself. Tell them your name and where you’re from.‎ Remember people’s names ‎ You like it when people use your name, and so do other people. 40 Besides, ask them in a kind way if they have a nickname(昵称).You’d be surprised how often this might come in handy.‎ A. Be friendly to others.‎ B. Making new friends can be hard, too.‎ C. Join after-school activities you like.‎ D. Never change who you are to try and fit in ‎ E. If you see someone you know, smile or say “Hi”.‎ F. People may become angry if you just begin by saying “Hey” each time.‎ G. Don’t sit at the back of the classroom where other people don’t notice you! ‎ 第三部分 英语知识运用（共两节，满分45分）‎ 第一节 ‎ 完形填空（共20小题；每小题1.5分，满分30分） ‎ 阅读下面短文，从短文后各题所给的四个选项（A、B、C和D）中选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。‎ My daughter has been crazy about raising a pet for a long time.      Last spring I bought two newly-hatched chickens for her. She got   41   and took good care of them.   42  , a few days later, both chickens died. She 43 into tears because of their death. I helped her   44   the two chickens under a tree behind our house. I thought it would be the   45   of her ideas.         46   , I was wrong. Children are children   47  . The failure hasn't   48   my daughter in any way. She still tried to keep a small animal or even a snail.      One day last winter, I ____49__ under the eaves (屋檐) of the house a family of sparrows. My daughter and I could   50   the sparrows as our "pets", but we didn't. ‎ So I told her to scatter(撒) the grains in the windowsill. A few minutes later, the sparrows came to land on the windowsill  51__  and pecked(啄) at the rice. Suddenly my daughter asked me, “Mum, can we catch and   52   the sparrows, and let them live with us in the room? How   53   it is for them to live outside.”      "Oh, my dear, I do not think it's a good 54 . You know, " I explained to her. “the sparrow is a bird 55 loves freedom. No one can keep them in a cage. If they are caught, they will   56   quickly. They are   57   to living outside. Moreover, they have warm nest under the ‎ eaves."      From then on, we have set up a kind of relationship with the sparrow family. We feed them frequently and   58   them as pet birds. However, we don’t need to posses them. We   59   seeing these little birds flying and jumping 60 branches, leaves and flowers in the spring mornings.‎ ‎41. A. surprised         42. A. Naturally        43. A. broke     44. A. bury           45. A. end              46. A. Thus             47. A. at all           48. A. upset            ‎ ‎49. A. stared            50. A. look            51. A. one after another  52. A. stay             53. A. free             54. A. way            55. A. what            56. A. please              57. A. safe       58. A. think             59. A. enjoy              60. A. to           ‎ B. excited       B. Suddenly      B. bore         B. put          B. beginning       B. Then          B. in all        B. encouraged      B. noticed        B. act          B. one another   B. cage          B. happy         B. idea        B. where          B. starve         B. proud      B. dream        B. would like        B. at   ‎ C. disappointed     C. Unfortunately    C. burst           C. dig             C. wish             C. Therefore        C. after all        C. helped              C. sensed        C. catch            C. every other     C. love             C. cold            C. plan           C. that         C. suffer           C. grateful      C. treat           C. want         C. from           ‎ D. amazed     D. Finally    D. turned       D. set        D. reality    D. However       D. for all      D. impressed     D. glared    D. feed     D. each other            D. watch         D. warm       D. advice      D. when         D. die          D. used    D. appreciate   D. consider       D. among  ‎ 第II卷 第二节（共10小题：每小题1.5分，满分15分）‎ 阅读下面材料，在空白处填入适当的内容(1个单词)或括号内单词的正确形式。‎ James Long is holding a debate called The economy or the environment-must we choose? Lin Shuiqing, a spokeswoman from the Green Society and Qian Liwei, 61.____ business development consultant presented their own opinions.‎ ‎ Ms Lin holds the opinion 62._______ vast areas of the world are damaged by chemical waste. For example, large amounts of 63.______ (harm) chemicals produced by factories flow into our water, 64.______ (kill) river and sea life. Besides, much sea life is being destroyed by fishing boats. So he advises people to cut back on production and meanwhile teaches people about 65.______(environment) friendly ways of living.‎ ‎66._____Mr. Qian thinks economic development is hot bad for the environment. Having worked side by side with environmentalists, he thinks a healthy environment and development should be possible at the same time. Mr. Qian agrees that recycling may be the key to 67._____(help) both sides and that people need more effective laws to preserve the environment. 68.______the control on how many trees are cut down and how many fish 69._______((catch) may make wood and sea food more expensive, people are willing to pay a little higher price for them.‎ At last, James says they will open the floor for 70._______(far) discussion.‎ 第四部分 写作（共两节；满分35分） ‎ 第一节 短文改错（共10小题；每小题1分，满分10分） ‎ 文中共有 10处语言错误，每句中最多有两处。错误仅涉及一个单词的增加、删除或修改。‎ 增加：在缺词处加一个漏字符号（∧），并在其下面写出该加的词。‎ 删除：把多余的词用(＼)划掉。 ‎ 修改：在错的词下画一横线（___），并在该词下面写出修改后的词。 ‎ 注意：1.每处错误及其修改均仅限一词； ‎ ‎2.只允许修改10处，多者（从第11处起）不计分。‎ Mrs. White was in hurry to visit her grandson because she missed her very much. It was nearly three months when she last saw her grandson. When she was walking by a playground, a football fly in her direction. She was already in her seventy. Should she kick the ball back and should she just go past leave it where it was? Finally she gave it a kick with greatly effort and the ball went straight on into the goal. What amazing it was! She helped them win the game.‎ 笫二节 书面表达（满分25分）‎ 假设你的英文名为Jack,是英国诺丁汉大学的中国留学生。你负责为在该校就读的32名中国学生筹划暑假期间的苏格兰之行，为期7天，请你给诺丁汉的STA(Students’ Travel Agency)经理Phil发一封电子邮件，联系有关事宜。要点如下：‎ ‎1.希望能够派车接送；‎ ‎2.需要一名说标准英语，并非常熟悉苏格兰的导游；‎ ‎3.请求告知旅行日程及就餐、旅馆、费用等情况；‎ ‎4.你的联系方式：电子邮箱地址：Jackwang@yahoo.com.cn或电话号码：07747745007‎ 注意：‎ ‎（1）词数：100词左右；‎ ‎（2）开头和结尾已为你写出，不计入总词数；‎ ‎（3）参考词汇：诺丁汉大学Nottingham University; 旅馆住宿accommodation；旅行日程安排itinerary；长途客车coach。‎ Hi, Phil,‎ I’d like you to organize a trip to Scotland for us. ______________________________________‎ ‎______________________________________________________________________________‎ ‎______________________________________________________________________________‎ ‎______________________________________________________________________________‎ ‎______________________________________________________________________________‎ ‎______________________________________________________________________________‎ ‎______________________________________________________________________________‎ ‎______________________________________________________________________________‎ ‎______________________________________________________________________________‎ ‎______________________________________________________________________________‎ Yours truly,‎ Jack 英语答案 第一部分 听力 ‎1-5 BAAAA 6-10 CABBB 11-15ABCAC 16-20 CBACA 第二部分 阅读理解 （共两节，满分40分） ‎ 第一节 （共15小题；每小题2分，满分30分）‎ ‎ 21—25 ADBCD 26—30 DBBAC 31—35 DACBC ‎ 第二节（共5小题；每小题2分，满分10 分）‎ ‎36――40 BDAEF ‎ 第三部分 英语知识运用（共两节，满分45分）‎ 第一节 完形填空（共20小题；每小题1.5分，满分30分）‎ ‎41-45 BCCAA 46-50 DCABC 51-55 ABCBC 56-60 DDCAD 第二节 语法填空（共10小题：每小题1.5分，满分15分）‎ ‎61.a 62.that 63.harmful 64.killing 65.environmentally ‎66.But 67.helping 68.Though /Although 69.are caught 70.further 第四部分 写作（共两节；满分35分） ‎ 第一节 短文改错（共10小题；每小题1分，满分10分）‎ Mrs. White was in∧hurry to visit her grandson because she missed her very much.‎ a him It was nearly three months when she last saw her grandson. When she was walking by a since playground, a football fly in her direction. She was already in her seventy. Should she flew seventies kick the ball back and should she just go past leave it where it was? Finally she gave it a or leaving kick with greatly effort and the ball went straight on into the goal. What amazing it was! She great 去掉on How helped them win the game.‎ 笫二节 书面表达（满分25分）‎ ‎.Hi, Phil,‎ I’d like you to organize a trip to Scotland for us. I have here a group of 32 Chinese students studying in Nottingham University, who want to go on a seven-day tour during the summer vacation. I hope we can have a coach which will take us to Scotland and then bring us back to Nottingham. We also need a guide who speaks standard English and knows Scotland well. I would be very grateful if you can work out an itinerary as soon as possible and tell me about our accommodation, meals as well as how much each of us has to pay. If you have any information, please either email me to Jackwang@yahoo.com.cn or call me at 07747745007.‎ Looking forward to your early reply.‎ Yours, truly,‎ Jack 听力原文 Text 1 W: It's nice to have you with us. I'll see you at 7:30 in the morning. M: My God! I'm not used to getting up as early as that! In London we start working one hour later. W: What a terrible habit! But don't worry. You'll soon get used to it. ‎ Text 2 M:Please stay with us for dinner. W:I'm afraid I can't.I have a dinner party tonight. You see, I am going to the United States the day after tomorrow. ‎ Text 3 M:Pretty good! I haven't had such a feeling for a long time. W:I wish we could bottle the fresh air and take it back home. M:We're not going back to the hotel tonight.We can set up a tent on the beach and enjoy the night scenery of the sea. ‎ Text 4 M:Rose,let's begin to climb. W:Look!There are so many paths!Which one should we choose? M:The wider one with some small trees.We can catch them if the road is too steep. ‎ Text 5 W:Ouch,my knee hurts,and my foot and my head too. M:Oh,you shouldn't get up if you're badly hurt. W:I ought to go home.I have to cook supper for my grandmother. M:Don't worry about that.Right now you need to stay still until help comes. ‎ Text 6 M:Hello,Lily,how's your life? W:Not too bad,thanks.And you? M:Pretty good,thank you.It's nice and hot today,isn't it? W:Yes.Unfortunately,I've got an exam today.The weather always turns far too hot at the beginning of the exam period,doesn't it? M:Yes,it does.But never mind.I'm sure it'll go well.How are your parents these days? W:Oh,they're fine.Still very active and enjoying their retirement. M:Oh,good.Well,I really can't stay any longer.Lily,I've got to attend a lecture in half an hour.Good luck with the exam! W:Thanks.See you. M:Bye! ‎ Text 7 W:Excuse me,but are you Mr.Robert Brown from England? M:Yes,I am Robert Brown. W:I'm Wang Yan from Capital Normal University.I'm here to meet you.How do you do? M:How do you do? I would like to introduce you to my family.This is Catherine,my wife.She is a doctor.This is Henry,my son,eleven years old.And this is Linda,my daughter,six years old. W:Hello,everyone! Welcome to China.Did you have a pleasant journey? M:Yes,we did.But we feel a little tired after the seven-hour flight. W:Don't worry.I'll take you to your hotel.This way,please! The car is waiting over there. ‎ Text 8 W:Excuse me,sir. M:Yes? W:I was wondering if you could help me. M:Well,I'll try. W:I need to find out where the town centre is. M:You turn to the right and then go straight on. W:All right,thanks.Er…I wonder if you could tell me something about the castle in the town,like,where it is. M:Um,well,it's actually very far from here.Go along the High Street and then you cross over the bridge and it's on the other side of the river. W:I see.Could you tell me a bit more about it? Is it interesting? Is it old? M:I'm not really sure.I've never actually been there myself.I think it's quite old,about 500 years old.And it's one of the famous tourist attractions of the town. W:I see.Do you know when it's open? M:I'm not sure actually. W:Well,thank you. M:You're welcome. ‎ Text 9 M:Good Lord! What's the matter? W:I am having some trouble with a customer.He's really upset and keeps shouting at me. M:Do you have any idea what he might be so unhappy about? W:Well,he says he's losing his patience because his pizza is taking too long.It's only been in the oven for ten minutes. M:All right! I'll have to ask him to calm down at once. W:Hope it'll be a great help.He is making all the other customers feel uneasy and nervous. M:OK.Just make sure that we get him his food as soon as possible. W:I'm very sorry about the trouble. ‎ Text 10 Email is an amazing communication tool,but if used wrongly,it can waste time and leave the receiver puzzled.Here are some tips for effectively managing the email messages you send and receive. Firstly,ask yourself why you are sending this email.Is it the best way to communicate? And if you decide to use email,make your subject clear enough so that your readers know exactly what your message is about.The best way to do this is to use a subject heading that summarizes your message.For example,"Meeting with the big boss on Monday" is unclear,while "Meeting with President Obama on Monday" is better because it gives the receiver a clear idea of your message at one glance.Secondly,make sure your email has not more than two pages.Use A-B-C to break the body of your email message into parts to ensure it's simple.Lastly,when you are angry with someone,wait for a whole day before sending the email.Chances are you would have cooled down by then and would replace your angry email with a more professional one.‎